Contact Financial Consumer Agency of Canada

The Financial Consumer Agency of Canada (FCAC) welcomes your inquiries and complaints. You can contact us by email, mail or telephone and we will address your concerns as quickly as possible.

For service in English: 1-866-461-FCAC (3222)
For service in French: 1-866-461-ACFC (2232)
For calls from outside Canada: 613-960-4666

*Information officers are available from Monday to Friday, between 8:30 a.m. and 5:00 p.m., Eastern Time.

Teletypewriter (TTY): 1-866-914-6097 / 613-947-7771

Video Relay Service: FCAC welcomes Video Relay Service (VRS) calls. You do not need to authorize the relay service operator to communicate with FCAC. Visit Canada VRS to learn more.

Mailing address:
Financial Consumer Agency of Canada
427 Laurier Avenue West, 5th Floor
Ottawa ON K1R 1B9

Code of Conduct when contacting FCAC

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