House Standing Committee on Finance (February 13, 2024)
ISSUE: Fraud and FCAC oversight of unauthorized transactions

FCAC expectations for unauthorized transactions

Liability

 “Organizations, particularly financial institutions, should ensure that their personnel are vigilant on an individual level by implementing regular and thorough training on this issue. On an institutional level, businesses should ensure that their policies and practices respecting fraud prevention and detection are adequate, regularly tested, practical, and enforced.”

General fraud messaging for consumers:

Complaints: Consumers who have experienced fraud may also file a complaint with their bank.

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