Appearance before the Standing Committee on Finance (July 7, 2020): Consumer complaints and enquiries


FCAC’s Consumer Services Center (CSC) answers questions and records complaints from Canadians.


The CSC is open Monday to Friday from 8:30 a.m. until 5:00 p.m. EST. for telephone calls. Canadians can also submit a question or enquiry using the online form 24/7 on the FCAC webpage of the Government of Canada website.

Data/Quick facts

FCAC has noted a 28% increase in calls from Canadians during the period of March 15–June 22, 2020. FCAC received 4,794 contacts compared to the same period in 2019, when we had 3,749 contacts.

Only 13% of contacts to FCAC related to COVID-19 during this period, representing 619 contacts.

The main topics of contacts were:

Note: In response to questions regarding the Canada Emergency Response Benefit (CERB) and benefit eligibility, the CSC referred consumers to CRA and ESDC, and to FCAC COVID-19 content.

Key messages

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