Financial Consumer Agency of Canada launches renewed Consumer Protection Advisory Committee

News release

July 15, 2020
Ottawa, Ontario

The Financial Consumer Agency of Canada (FCAC) protects financial consumers by strengthening the financial literacy of Canadians and ensuring that banks and other federally regulated entities comply with their legislative obligations, codes of conduct and public commitments.

As part of this commitment to protecting financial consumers, today, FCAC’s Commissioner, Judith Robertson, chaired the first meeting of the renewed Consumer Protection Advisory Committee (CPAC). 

CPAC, composed of 15 members appointed by the FCAC Commissioner effective July 1, 2020, represents leaders from the public, private and non-profit sectors who have significant experience in consumer protection and financial literacy. First established in 2017, CPAC contributes to FCAC’s role as a national leader in financial consumer protection, and provides advice and shares insights on: 

  • FCAC’s priorities and objectives;
  • emerging trends, issues and research; and
  • other matters relevant to financial consumers.

Today’s CPAC meeting focused on the COVID-19 pandemic and provided an opportunity for its members to contribute their unique perspectives on the implications of the pandemic on the financial well-being of Canadians, the response of governments and financial institutions to the crisis, and the issues and trends effecting various regions and population groups across the country. The outcome of today’s meeting will help inform and shape FCAC’s response to the pandemic going forward. 

Members of FCAC’s Consumer Protection Advisory Committee

  • Millie Acuna, SEED Winnipeg (Winnipeg, Manitoba)
  • Lise Estelle Brault, Autorité des marchés financiers (Montreal, Quebec)
  • Martin Coppack, Fair by Design (London, United Kingdom)
  • Christian Corbeil, Option consommateurs (Montreal, Quebec)
  • Robin Erica Ford, Robin Ford Consulting (Vancouver, British Columbia)
  • Gail E. Henderson, Queen's University Faculty of Law (Kingston, Ontario)
  • George Iny, Automobile Protection Association (Montreal, Quebec)
  • Kelley Keehn, The Prosperity Factor (Edmonton, Alberta)
  • Marc Lacoursière, Université Laval, Faculté de droit (Quebec, Quebec)
  • Don Mercer, Consumers Council of Canada (Ladysmith, British Columbia)
  • Elizabeth Mulholland, Prosper Canada (Toronto, Ontario)
  • Glen Padassery, Financial Services Regulatory Authority (Toronto, Ontario)
  • Michelle Pommells, Credit Counselling Canada (Toronto, Ontario)
  • Michael Thom, CFA Societies Canada (Toronto, Ontario)
  • Benjamin R. Wolthers, Financial and Consumer Services Commission, New Brunswick (Fredericton, New Brunswick)


“CPAC plays an important role in helping advance the Financial Consumer Agency of Canada’s mandate and I look forward to working with this accomplished and regionally diverse group of leaders to help support and protect Canadian financial consumers – a responsibility that is even more important during these unprecedented and challenging times. CPAC will help us develop a deeper understanding of the most critical issues and trends shaping the financial sector across Canada and their implications for consumers.”

FCAC Commissioner Judith Robertson

Quick facts

  • FCAC is an independent federal government agency mandated to protect Canadian financial consumers. FCAC supervises federally regulated financial entities, ensuring that they comply with consumer protection measures set out in legislation, public commitments, and codes of conduct. It also promotes financial education to strengthen the knowledge, skills and confidence of Canadians and raise awareness of consumer rights and responsibilities.

  • Member appointments to this committee are for specified tenures of up to 3 years. Members were selected based on principles of openness, transparency and merit. In order to reflect Canada’s diversity, particular consideration was given to candidates’ geographic location and representation.  

Associated links


Media Relations
Financial Consumer Agency of Canada 

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