Consumer Protection Advisory Committee (CPAC) Terms of Reference

From: Financial Consumer Agency of Canada

Official title

Consumer Protection Advisory Committee ("CPAC" or "The Committee")

Consumer mandate

CPAC is a forum of public, private and non-profit organizations, as well as individual experts, with the following objectives:

  • Provide information on financial consumer protection issues in support of FCAC’s financial consumer protection mandate
  • Identify and evaluate trends and emerging issues of relevance to financial consumers
  • Share and discuss research relevant to FCAC’s financial consumer protection mandate and identify research opportunities
  • Bring to bear all of its knowledge and expertise in the best interests of financial consumers


CPAC is chaired by the Commissioner of the Financial Consumer Agency of Canada (FCAC).


Membership is approved by the Commissioner of FCAC and includes stakeholders from the public, non-profit and private sectors. The Commissioner considers the roles, experience and knowledge of applicants in selecting members of the Committee. The Commissioner also reserves the right to select a member who, in her view, has expertise or represents interests that may help advance the Committee’s work. Membership selection will be open and transparent, representative of Canada’s diversity, and merit-based.

Members and the organizations that they represent should demonstrate the importance they accord to financial consumer protection issues and the identification and evaluation of trends and emerging issues. Members should be senior representatives of organizations and/or experts in their field related to the financial industry, active in the financial sector and have significant influence within their sector. Members are required to actively participate in the Committee’s activities.

CPAC will have a maximum of 12 members. Membership on the Committee is for renewable, two-year terms. The Commissioner will determine whether members are renewed.


The Committee will meet at least twice a year and may, at the discretion of the Chair, hold additional meetings. In-person participation is preferred; however, conference call facilities will be made available if required.

The Commissioner may invite observers and/or experts to assist the Committee in its duties.

FCAC provides secretariat services and administrative support for the Committee’s meetings, including agendas and minutes.


FCAC may reimburse CPAC members from the non-profit sector and academia for their travel costs to attend meetings, in accordance with the Treasury Board guidelines. To be reimbursed, members must receive approval from FCAC prior to making travel arrangements and will be required to submit a travel expense claim with receipts. In exceptional circumstances, an honorarium may also be granted in accordance with the Treasury Board guidelines.

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