About FCAC

From: Financial Consumer Agency of Canada

As a federal regulatory agency, the Financial Consumer Agency of Canada (FCAC) is responsible for:

  • ensuring that the market conduct of federally regulated financial entities complies with federal legislation and regulations
  • promoting the adoption of policies and procedures designed to implement legislation, regulation, codes of conduct and public commitments by federally regulated financial entities
  • monitoring federally regulated financial entities’ compliance with codes of conduct and their own public commitments
  • informing consumers about their rights and responsibilities when dealing with financial entities and about the obligations of payment card network operators to consumers and merchants
  • providing timely and objective information and tools to help consumers understand, and shop for, a variety of financial products and services
  • monitoring and evaluating trends and emerging issues that may have an impact on consumers of financial products and services

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