Banking
Banking
Bank accounts, debit cards, online banking, deposit insurance, branch closures and more.
Services and information
Choosing a financial institution
Compare financial institutions, costs, services and protections based on your needs.
Opening a bank account
Opening a bank account, the identification you need and your right to receive information.
Bank accounts
Choosing an account type (chequing, savings, joint), including low-cost and no-cost accounts.
Transferring your products and services
How to financial products and services to another institution. Review steps, fees and requirements.
Choosing financial products and services that are right for you
Review financial products and services, costs, and options that fit your needs.
Online banking
Online and mobile banking, protecting your information, unauthorized transactions.
Deposit insurance
What deposit insurance protects and how much it covers.
Automated teller machine (ATM) fees
Fees you may pay when using an ATM and ways to reduce them.
Pre-authorized debits
How a pre-authorized debit works, setting it up, cancelling it, and what to do about unauthorized debits.
Resolving an unauthorized transaction
The steps to take if you find a transaction that you did not make.
Cashing a cheque
Access to the first $100 and how long a financial institution can hold the money you deposit.
Cashing a Government of Canada cheque
Cash a Government of Canada cheque, prove your identity, know refusal rules and avoid fees.
Unclaimed bank balances
What is an unclaimed bank balance and how to check if you have any.
Using debit cards
How debit cards work, fees, PINs and unauthorized debits.
Bank Account Comparison Tool
Compare bank account interest rates, monthly fees, transaction fees and services.
When a financial institution can take money from your account
What is the right of offset, how it works and how to prevent your account from being offset.
Getting overdraft protection
How overdraft protection works, what it costs, limits and how to qualify.
Financial applications
Understanding fintech apps and protecting yourself when using them.
Depositing a cheque with a mobile device
How to deposit cheques with your mobile device, understand hold periods and prevent fraud.
Consumer-driven banking
What is open banking, how it works, benefits, and screen scraping.
Artificial intelligence in banking
Understand how AI is used in banking, its risks and the protections that may apply in Canada.
Branch closures
When and how a bank must notify you if your branch is closing.