Branch closures

Amount of notice you must get when your branch is closing

A federally regulated financial institution, like a bank, may be planning to close a branch or end certain activities. In this case, they must give you 4 months’ notice.

You must receive this notice about all retail deposit-taking branches.

A retail deposit-taking branch is one where:

Branch closures in rural areas

In a rural area with no other retail deposit-taking branches within 10 kilometers, the closing bank must:

Information you must get when your branch is closing

The bank must send you the following details in the closure notice :

Meeting about a branch closure

FCAC’s Commissioner will hold a meeting about the proposed branch closure if:

A meeting is not required if the branch that is closing:

Questions to ask your bank when your branch closes

If you have concerns about your branch closing, discuss them with your bank.

Ask your bank the following questions:

Changing business hours

Banks can change their business hours without consulting anyone. They're responsible for setting their own business hours. They set their hours based on their own internal policies and guidelines. These guidelines vary by bank.

If you’re not satisfied with a decision made by your branch, you may file a complaint.

Learn how to file a complaint with your financial institution.

You may consider moving your account to another financial institution that offers hours that suits your schedule. You could also switch to online banking. 

Use the Account Comparison Tool to help you find the account that best suits your needs.

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