Services and information
Opening a bank account
Opening a bank account, the identification you need and your right to receive information.
Choosing an account type (chequing, savings, joint), including low-cost and no-cost accounts.
Setting up or cancelling a pre-authorized debit and how to report a pre-authorized debit that you did not approve.
Online banking, mobile banking and protecting your banking information online.
What deposit insurance protects and how much it covers.
Fees for withdrawing money from an ATM and how to save on fees.
When and how a bank must notify you if your branch is closing.
Resolving an unauthorized transaction
The steps to take if you find a transaction that you did not make.
Cashing a cheque
Access to the first $100 and how long a financial institution can hold the money you deposit.
Using debit cards
How debit cards work, fees, PINs and unauthorized debits.
Unclaimed bank balances
Claiming a bank balance if there has been no activity for a period of 10 years.
Cashing a Government of Canada cheque
Cashing a Government of Canada cheque for free at any bank and what to do with an old cheque.
Bank Account Comparison Tool
Compare bank account interest rates, monthly fees, transaction fees and services.
When a financial institution can take money from your account
What is the right of offset, how it works and how to prevent your account from being offset.
Getting overdraft protection
How overdraft protection works, costs, limits and what you need to qualify.
The risks of using fintech apps and how you can protect your personal information.
Depositing a cheque with your mobile device
How to deposit a cheque with your mobile device, security and alternatives.
What is open banking, how it works, benefits, and screen scraping.
Transferring your products and services
How to transfer your accounts, loans, credit card, mortgages and more.
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