Services and information
Opening a bank account, the identification you need and your right to receive information.
Choosing an account type (chequing, savings, joint), including low-cost and no-cost accounts.
How to transfer your accounts, loans, credit card, mortgages and more.
Types of financial products and services and how you can use them.
Online banking, mobile banking and protecting your banking information online.
What deposit insurance protects and how much it covers.
Fees for withdrawing money from an ATM and how to save on fees.
Setting up or cancelling a pre-authorized debit and how to report a pre-authorized debit that you did not approve.
The steps to take if you find a transaction that you did not make.
Access to the first $100 and how long a financial institution can hold the money you deposit.
Cashing a Government of Canada cheque for free at any bank and what to do with an old cheque.
Claiming a bank balance if there has been no activity for a period of 10 years.
How debit cards work, fees, PINs and unauthorized debits.
Compare bank account interest rates, monthly fees, transaction fees and services.
What is the right of offset, how it works and how to prevent your account from being offset.
How overdraft protection works, costs, limits and what you need to qualify.
The risks of using fintech apps and how you can protect your personal information.
How to deposit a cheque with your mobile device, security and alternatives.
What is open banking, how it works, benefits, and screen scraping.
When and how a bank must notify you if your branch is closing.
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