Bank accounts, debit cards, online banking, deposit insurance, branch closures and more.


Services and information

Choosing a financial institution

How to choose a financial institution that meets your needs and other considerations.

Opening a bank account

Opening a bank account, the identification you need and your right to receive information.

Bank accounts

Choosing an account type (chequing, savings, joint), including low-cost and no-cost accounts.

Transferring your products and services

How to transfer your accounts, loans, credit card, mortgage, registered products to another financial institution.

Choosing financial products and services that are right for you

Types of financial products and services and how you can use them.

Online banking

Online banking, mobile banking and protecting your banking information online.

Deposit insurance

What deposit insurance protects and how much it covers.

ATM fees

Fees for withdrawing money from an ATM and how to save on fees.

Pre-authorized debits

Setting up or cancelling a pre-authorized debit and how to report a pre-authorized debit that you did not approve.

Resolving an unauthorized transaction

The steps to take if you find a transaction that you did not make.

Cashing a cheque

Access to the first $100 and how long a financial institution can hold the money you deposit.

Cashing a Government of Canada cheque

Cashing a Government of Canada cheque for free at any bank and what to do with an old cheque.

Unclaimed bank balances

Claiming a bank balance if there has been no activity for a period of 10 years.

Using debit cards

How debit cards work, fees, PINs and unauthorized debits.

Bank Account Comparison Tool

Compare bank account interest rates, monthly fees, transaction fees and services.

When a financial institution can take money from your account

What is the right of offset, how it works and how to prevent your account from being offset.

Getting overdraft protection

How overdraft protection works, costs, limits and what you need to qualify.

Financial applications

The risks of using fintech apps and how you can protect your personal information.

Depositing a cheque with your mobile device

How to deposit a cheque with your mobile device, security and alternatives.

Open banking

What is open banking, how it works, benefits, and screen scraping.

Artificial intelligence in banking

What is AI, possible risks, how it may be used and limitations of protection in Canada.

Branch closures

When and how a bank must notify you if your branch is closing.

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