Video: Understand PIN protection

From: Financial Consumer Agency of Canada

Understand PIN protection


The animated video opens with a man and a woman in their kitchen with their dog. The man is looking for something to eat in the fridge, without any luck, while the woman is enjoying a coffee at the kitchen table. The dog is staring at the man wagging its tail.

The man and woman are discussing sharing their bank cards and PIN to purchase more food at the store.

Sound effects of fridge door closing and man’s pant pockets stretching open and snapping back.

Man: Hey! – Okay, we’re out of milk, so I’m going to run to the store. I’m out of cash… I’ll need your bank card…and I’ll need your PIN.

Woman: You want my PIN?! Honey, I can’t do that.

Sound effect of old timey car horn.


Woman: Debit and credit cards are protected against fraud, right?

Man: Uh huh?!

Woman: So in return, I’ve got to protect my PIN number and NEVER SHARE it. It’s that simple.

Sound effect of trombone.

Man: But – I’m your husband! Not even me?!

Woman: Not even you.

Man decides to shake out their piggy bank to see what money he can find since he can’t use the woman’s bank card. The man looks upset as a single coin drops out of the piggy bank and falls to the floor.

Sound effects of a coin shaking in the piggy bank and then dropping to the floor.

Sound effect of dog sniffing the coin on the floor.

Narrator: Understanding your financial rights and responsibilities means no surprises. Find out more at
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