Pest Management Information Service

The Pest Management Regulatory Agency does not provide medical advice. If you need immediate medical attention, call 911.

If you're experiencing symptoms, consult the instructions on the product label and contact your health care provider or a Poison Control Centre. When seeking medical attention, bring the pesticide container with you (including the product name and label).

The Pest Management Information Service (InfoServ) provides responses to public inquiries on pest control products (pesticides) and their regulation in Canada. InfoServ is part of Health Canada's Pest Management Regulatory Agency (PMRA), which is responsible for pesticide regulation in Canada.

You can contact InfoServ by email, telephone (toll-free), and through an online Public Engagement Portal (see details on this page).

Hours of operation are 7 am to 5 pm ET, Monday to Friday (excluding public statutory holidays).

E-mail: pmra.info-arla@hc-sc.gc.ca
Telephone: 613-996-9231
Toll-free: 1-800-267-6315
Teletypewriter: 1-800-465-7735 (Service Canada)

Mail:
Pest Management Information Service
Pest Management Regulatory Agency
Health Canada
2 Constellation Drive
Ottawa, Ontario
Address Locator: 2608A
K1A 0K9

Public Engagement Portal: Information Services Inquiry

Responses are typically provided within 10 business days. If more time is required to respond to an inquiry (for example, due to the complexity of the subject), InfoServ will inform you of the expected delay.

For more information

You can find more information on the Pesticides in Canada page.

You can also visit the Pesticides and Pest Management section to learn about the regulation of pesticides by the PMRA, such as :

• The Electronic Pesticide Regulatory System (e-PRS)
• Importing Pest Control Products
• The Public Registry
• Report a Pesticide Incident

More information about the Pest Management Regulatory Agency is also available in the About Health Canada section.