Help on Forms

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Requirements for using the forms

To use the forms you must be connected to the internet with a browser such as:

  • Chrome Version 28 or higher
  • Firefox Version 18 or higher
  • Internet Explorer Version 11 or higher
  • Safari Version 9 or higher
  • Opera Version 12 or higher

Note on Mobile Devices

You can't use the forms with a tablet or smart phone.

Saving your form

You should save your form as an .hcxs file on your computer after you have completed and submitted it.

Include the case and submission numbers in the file name to help you easily find your form again.

These numbers are created once you click the "Proceed to Submit" button in the form on-line.

You may save your incomplete form at any time and upload it later to complete and submit.

Save your form using these instructions:

  1. For PC users: right click on "Save my form"
  2. For MAC users: hold down the CMD or CTRL key and click on "Save my form"
  3. From any pop-up menu/drop down list, click on/select "Save as…/Save Link As".

Viewing your form

To view a form saved in the .hcxs format, follow these instructions.

  1. Click on the link that corresponds to the type of form you would like to view. You must open the form in the same language the form was originally completed in. For example, if the form was originally completed in French, open the form in French.
    1. Issue Report - Consumer (English / French)
    2. Issue Report - Industry (English / French)
    3. Cosmetic Notification Form (English / French)
  2. An empty form will appear. If the form is not empty, click F5/refresh to clear it.
  3. Scroll down the empty form on-line to the section titled "How to view/edit". Choose from these selections in:
    1. Section 11 in the Issue Report - Consumer
    2. Section 12 in the Issue Report - Industry
    3. Section 9 in the Cosmetic Notification Form
  4. Use the "Choose File/Browse" button to select the .hcxs file you saved on your computer before. Once you have it open, you may review, change and re-submit it.
  5. Click on the "Upload Information" button.
  6. The information will be presented in the online form.

Features of Health Canada Web Forms

Attaching pictures or documents

You can attach digital files to submit with your form. If you are submitting a change to a form by uploading a previously submitted form, we suggest that you delete the attached digital files that have already been submitted to avoid duplication.

Restricted file types for attachments

You cannot submit certain executable files (for example, programs and .exe files) or compressed files (for example .ZIP files).

Submitting the form

What happens when you click on <Submit Online>:

  1. The form will check that all mandatory fields are filled in and in the required format. If you DO have errors on your form, you will see an interactive list of your errors at the top of the form. Click on each hyperlinked error message to be taken to the exact field in the form that you need to change.
  2. Once your form passes that check, a pop up message appear with the heading "Confirmation" and the message "Confirmation: Online submission was successful. Assigned Case Number(s) is/are: YYYY-###### and assigned Submission Number is: yyyy-mm-dd-#####."
  3. That case number and submission number will also appear at the bottom of your form.

Maximum file size

If your completed form including attached digital files is larger than 70MB you will see an error message and be unable to submit. If this happens to you, follow these steps:

  1. Submit attached digital files up to 70MB on your first form
  2. Note the case number you receive when you submit that form
  3. Go to the "Additional Documents" web form and attach the additional digital files and enter the case number.

Differences between some common browsers

You may find a difference between the instructions in the form and what you see in your browser when attaching files or saving a form. Different web browsers may use different labels for their buttons.

Chrome

  • Uses the label <Choose Files> to find files that you want to attach
  • Right clicking on "Download online form information" uses the term "Save Link As…"

Internet Explorer

  • Uses the label <Browse…> to find files that you want to attach
  • Right clicking the link to download and save the web form data will open a prompt where you can select either "Save" or "Save As…"

Firefox

  • Uses the label <Browse…>
  • Right clicking the link to download online form information uses the term "Save Link As…"

Edge

  • Uses the label <Browse…>
  • The calendar widget requires you to click on the checkmark to confirm your entry, or the X to close the widget.
  • Right clicking the link to download and save the online form information will start the download

Safari

  • Uses the label <Choose File>
  • Right clicking the link to download and save the online form information uses the term "Download Linked File"
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