Your NDS account: Pay your account
Health Canada's National Dosimetry Services (NDS) offers multiple convenient ways to pay your account. Review the payment methods listed below to choose the option that works best for you.
Online Credit Card Payment
Pay your account using Health Canada's Common Online Payment System for immediate processing.
To complete your payment, please ensure the following information is entered correctly:
- Group Number (Group Account Number): only one Group Number can be processed per transaction. Ensure to include your full Group Number “alphanumeric” to avoid payment errors. You must include the letter in front of your group number when paying.
- Payment Option: Select Pay a Dosimetry Account
For full details, visit the How to Pay Health Canada Fees webpage.
Phone Payment
Pay your account by credit card over the phone by calling our Client Services team at 1-800-261-6689. Please allow 3-5 business days for processing.
To complete your payment, have the following information ready:
- Group Number
- Full credit card number and expiry date
- Cardholder’s name as it appears on the credit card
Accepted Credit Cards: Visa, MasterCard, American Express
Online Banking through Canadian Financial Institution (via Bill Payment Service -BPS)
Pay your account through your bank's online services or mobile banking app.
To complete your payment, have the following information ready:
- 8 digit Client ID Number: Found on your Account Activity Report (AAR) or Billing Statement (below the Group Account #). Only one Client ID Number can be processed per transaction. Ensure to include your full Client ID Number to avoid payment issues.
- Payee Selection: Choose "Health Canada NDS" as the payee
For full details, visit the How to Pay Health Canada Fees webpage.
Cheque, Money Order or Bank Draft
Pay your account by cheque, money order or bank draft. Please ensure to include the following details with your payment:
- Group Number, ensure to include your full group number “alphanumeric” to avoid payment issues. You must include the letter in front of your group number when paying.
- Multiple Group Numbers: list each group number and its corresponding payment amount
- Organization's Name
- Made Payable to the Receiver General of Canada
Include the top tear-off portion of your Account Activity Report (AAR) and mail to the address shown on your AAR. Keep a copy for your records.
For full details, visit the How to Pay Health Canada Fees webpage.
Wire Transfer/Electronic Funds Transfer (EFT)
Pay your account via EFT. After completing your deposit, send a payment remittance email to EFT-TEF@hc-sc.gc.ca within 60 days. If the remittance is not received within this timeframe, the funds will be returned.
Your email must include:
- Group Number(s) and total payment amount. Ensure to include your full group number “alphanumeric” to avoid payment issues. You must include the letter in front of your group number when paying.
- Multiple Group Numbers: list each group number and its corresponding payment
- Date of payment
- Contact person’s name
- Contact person's phone number
- Contact person's fax number
- Contact person's email address (if available)
Note: When paying multiple dosimetry accounts, enter "Dosimetry" in the Description Field instead of the Group Number or Client ID Number when prompted by the EFT payment system.
For full details, visit the How to Pay Health Canada Fees webpage.
Adding a Purchase Order Number to your Account Activity Report (AAR)
Purchase Orders cover the period from April 1 to March 31 and must include your Group Number, except when submitted with the Dosimetry Service Agreement.
Send your Purchase Orders directly to NDS using one of the following methods:
- Fax: 1-800-252-6272
- Email: nds-snd@hc-sc.gc.ca
Note: The information submitted to NDS using the above email address will be processed by Computer-Talk, a third party routing application used to support the Call Centre's workflow. For more details on how the third party handles your information, see Computer-Talk's Privacy Policy. - Mail:
National Dosimetry Services
Health Canada
775 Brookfield Road, Address Locator 6301D
Ottawa, Ontario, K1A 1C1