Guidance on medical device establishment licensing (GUI-0016): Contact us

Medical device establishment licences (MDELs):

For questions about medical device establishment licences and the application process or for help with amending your MDEL information, contact:

Email: mdel.questions.leim@hc-sc.gc.ca

Medical Devices Establishment Licence Unit
Regulatory Operations and Enforcement Branch (ROEB)
Health Canada
Jeanne Mance Building
Address Locator 1903C200 Eglantine Dr, 3rd Floor
Ottawa ON  K1A 0K9

For questions about invoicing and fees, contact:

Cost Recovery Invoicing Unit
Regulatory Operations and Enforcement Branch (ROEB)
Health Canada
Jeanne Mance Building
Address Locator 1904C
200 Eglantine Dr, 4th Floor
Ottawa ON  K1A 0K9

Email: criu-ufrc@hc-sc.gc.ca

For information about methods for payment of fees and questions about your account, contact:

Accounts Receivable
Phone: 1-800-815-0506
Email: ar-cr@hc-sc.gc.ca

Medical device licences (MDLs)

For questions about medical devices (including classification, labelling, clinical trials and obtaining a medical device licence), contact:

Medical Devices Directorate
Health Products and Food Branch
Health Canada
Holland Cross, Tower A
Address Locator 3002
11 Holland Ave, 2nd Floor
Ottawa ON  K1A 0K9

Phone: 613-957-7285
Email: meddevices-instrumentsmed@hc-sc.gc.ca 
Fax: 613-957-6345
Teletypewriter: 1-800-465-7735 (Service Canada)