Temporary measures for biometrics collection in Canada

There are currently no temporary measures for applicants inside Canada.

At Service Canada locations

How to book an appointment to give your biometrics

Step 1: Wait until we send you your biometric instruction letter.

Step 2: Book your appointment using the eService Canada Appointment Booking Tool.

Step 3: Make sure the Service Canada office is open before you go to your appointment.

If the Service Canada office is closed, you’ll receive an automated email telling you that your appointment has been cancelled. If that happens, you can book another appointment right away for a later date.

Step 4: Bring the right documents to your biometrics collection appointment.

When you go to your appointment, you must bring both

Step 5: Follow the health and safety measures.

Someone will greet you when you arrive at the Service Canada office. You must respect physical distancing measures even when wearing a mask.

We ask that you do not visit a Service Canada Centre if you

If you miss your appointment

If you miss your appointment for any reason, including reasons related to COVID-19, you can make a new appointment using the eService Canada Appointment Booking Tool.

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