Immigration, Refugees and Citizenship Canada Client Support Centre services

Tell us why you need to contact us.

If you’re contacting us about the situation in Ukraine

Find out how we’re responding to the situation in Ukraine, including

  • the measures we’ve put in place to help people affected by the situation in Ukraine
  • how to contact us about an application, ask a general question or contact us on someone else’s behalf

If you’re contacting us about the situation in Afghanistan

We’ve put in place a number of special measures to help Afghans in Canada and abroad:

If you’re contacting us about the floods in British Columbia

We have special measures in place to support those directly affected by the floods in British Columbia. Before contacting us, find out

  • what special measures you can apply for
  • how to apply
  • the best way to contact us

Depending on your situation, you may be able to get

  • free replacement of documents that are lost, damaged, destroyed or inaccessible due to the floods
  • change, extend or restore your status, including
    • pausing your studies if your school is in the flood area
    • changing your employer if your workplace is affected by the floods

Find out which special measures you can apply for.

If you’re contacting us about a different crisis or emergency situation

Client Support Centre contact options:

  • web form
  • telephone: 1-888-242-2100 (in Canada only)
    • Automated telephone service (available 24 hours a day, 7 days a week)
      • If you have a touch-tone telephone, you can listen to pre-recorded information about our programs, and check the status of your application.
    • Client Support Centre agents (Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays; services are available in French and English)
      • Agents can help you with general and case specific enquiries. They cannot:
        • make decisions on applications
        • help process applications faster, unless you meet the criteria for urgent processing
  • TTY: Call us via the Bell Relay service: Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays.
    • 1-800-855-0511 (Voice to TTY)
    • 711 (TTY to Voice)
    • 1-800-855-1155 (TTY to TTY)

Changes in circumstances, contact information, submit requested documents, withdraw application, or ask about parents and grandparents

Client Support Centre contact options:

  • web form
  • telephone: 1-888-242-2100 (in Canada only)
    • Automated telephone service—available 24 hours a day, 7 days a week.
      • If you have a touch-tone telephone, you can listen to pre-recorded information about our programs, and check the status of your application.
    • Client Support Centre agents—Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.
      • Agents can help you with general and case specific enquiries. They cannot:
        • make decisions on applications
        • help process applications faster, unless you meet the criteria for urgent processing
  • TTY: Call us via the Bell Relay service: Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays.
    • 1-800-855-0511 (Voice to TTY)
    • 711 (TTY to Voice)
    • 1-800-855-1155 (TTY to TTY)

Contact us about something else

If you have an application in process

Even if you haven’t heard from us recently, we’re still processing your application. You don’t need to do anything else. If we need more information, we’ll contact you.

If you haven’t submitted and application yet, you can

  • find answers to your questions in our Help Centre
  • get general information on our website

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