Immigration, Refugees and Citizenship Canada Client Support Centre services

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Client Support Centre contact options

• Web form

  This is the easiest way to reach us for help. Complete the web form anytime, from anywhere. We’ll reply to you by email within 5 business days.

• Contact us online

  This is the easiest way to reach us for help. Click on the link above to contact us anytime, from anywhere. We’ll reply to you by email within 5 business days.

• Telephone: 1-888-242-2100 (in Canada only)
  • Automated telephone service (available 24 hours a day, 7 days a week)
    If you have a touch-tone telephone, you can listen to pre-recorded information about our programs, and check the status of your application.

  • Client Support Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.

    Agents can help you with general and case specific enquiries. They cannot:

    • make decisions on applications
    • help process applications faster, unless you meet the criteria for urgent processing
• TTY: 1-888-576-8502 (8 am to 4 pm your local time)

  Call the TTY service if you:

  • are deaf, hard of hearing or have a speech impairment
  • use a text telephone