Immigration, Refugees and Citizenship Canada Client Support Centre services

Due to the ongoing impacts of COVID-19, agents are unable to answer your call. You can still access pre-recorded information about our programs and check the status of your application.

If you need to contact us, use our Web form.

This page will be updated when more information is available about phone services resuming.

We apologize for the inconvenience and thank you for your patience.

Still haven’t found what you’re looking for?

Client Support Centre contact options

  • Web form
  • Telephone: 1-888-242-2100 (in Canada only)
    • Automated telephone service (available 24 hours a day, 7 days a week)
      If you have a touch-tone telephone you can listen to pre-recorded information about our programs, and check the status of your application.
    • Client Support Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.

      Agents can help you with general and case specific enquiries. They cannot:

      • make decisions on applications
      • help process applications faster, unless you meet the criteria for urgent processing
  • TTY: 1-888-576-8502 (8 am to 4 pm your local time)

    Call the TTY service if you:

    • are deaf, hard of hearing or have a speech impairment
    • use a text telephone

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