Immigration, Refugees and Citizenship Canada Client Support Centre services

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Client Support Centre contact options

• Web form
• Telephone: 1-888-242-2100 (in Canada only)
  • Automated telephone service (available 24 hours a day, 7 days a week)
    If you have a touch-tone telephone, you can listen to pre-recorded information about our programs, and check the status of your application.
  • Client Support Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.

    Agents can help you with general and case specific enquiries. They cannot:

    • make decisions on applications
    • help process applications faster, unless you meet the criteria for urgent processing
• If you are hearing impaired, or you have a speech impediment and use a text telephone, you can access the TTY service from 8 a.m. to 4 p.m. your local time by calling 1-888-576-8502.

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