Immigration, Refugees and Citizenship Canada Client Support Centre services

Due to the ongoing impacts of COVID-19, fewer agents are available to answer your call. Calls are answered from Monday to Friday, between 9 a.m. and 5 p.m. EST, to the extent possible.

Please note that, given the impacts of COVID-19, we are unable to provide processing times. View how COVID-19 is affecting IRCC services.

You can also contact us using our Web form.

As technical difficulties may occur, we thank you for your patience.

Still haven’t found what you’re looking for?

Client Support Centre contact options

  • Web form
  • Telephone: 1-888-242-2100 (in Canada only)
    • Automated telephone service (available 24 hours a day, 7 days a week)
      If you have a touch-tone telephone you can listen to pre-recorded information about our programs, and check the status of your application.
    • Client Support Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.

      Agents can help you with general and case specific enquiries. They cannot:

      • make decisions on applications
      • help process applications faster, unless you meet the criteria for urgent processing
  • TTY: Call us via the Bell Relay service (BRS): (9 a.m. to 5 p.m. Eastern Standard Time)
    • 1-800-855-0511 (Voice to TTY)
    • 711 (TTY to Voice)
    • 1-800-855-1155 (TTY to TTY)

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