Immigration, Refugees and Citizenship Canada Client Support Centre services

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Due to the impacts of COVID-19, we can’t

  • process applications normally
  • give accurate processing times for most applications

If you’ve already applied, find out how to check your application status and how we’re processing applications during the pandemic—updated weekly.

Our agents do not have access to more information about your case status or processing time, and it may take us more than 5 business days to respond to non-urgent requests. If you need help quickly, check our Help Centre.

Still haven’t found what you’re looking for?

Client Support Centre contact options

  • Web form
  • Telephone: 1-888-242-2100 (in Canada only)
    • Automated telephone service (available 24 hours a day, 7 days a week)
      If you have a touch-tone telephone you can listen to pre-recorded information about our programs, and check the status of your application.
    • Client Support Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.

      Agents can help you with general and case specific enquiries. They cannot:

      • make decisions on applications
      • help process applications faster, unless you meet the criteria for urgent processing
  • TTY: Call us via the Bell Relay service (BRS): (9 a.m. to 5 p.m. Eastern Standard Time)
    • 1-800-855-0511 (Voice to TTY)
    • 711 (TTY to Voice)
    • 1-800-855-1155 (TTY to TTY)

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