Immigration, Refugees and Citizenship Canada Client Support Centre services
Tell us why you need to contact us.
If you’re contacting us about the situation in Ukraine
Find out how we’re responding to the situation in Ukraine, including
- the measures we’ve put in place to help people affected by the situation in Ukraine
- how to contact us about an application, ask a general question or contact us on someone else’s behalf
If you’re contacting us about the situation in Afghanistan
We’ve put in place a number of special measures to help Afghans in Canada and abroad:
- Answer some questions to find out
- what specials measures you can apply for
- how to apply
- the best way to contact us
- Get information about Canada’s response to the situation in Afghanistan.
If you’re contacting us about the floods in British Columbia
We have special measures in place to support those directly affected by the floods in British Columbia. Before contacting us, find out
- what special measures you can apply for
- how to apply
- the best way to contact us
Depending on your situation, you may be able to get
- free replacement of documents that are lost, damaged, destroyed or inaccessible due to the floods
- change, extend or restore your status, including
- pausing your studies if your school is in the flood area
- changing your employer if your workplace is affected by the floods
If you’re contacting us about a different crisis or emergency situation
Client Support Centre contact options:
- web form
- telephone: 1-888-242-2100 (in Canada only)
- Automated telephone service (available 24 hours a day, 7 days a week)
- If you have a touch-tone telephone, you can listen to pre-recorded information about our programs, and check the status of your application.
- Client Support Centre agents (Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays; services are available in French and English)
- Agents can help you with general and case specific enquiries. They cannot:
- make decisions on applications
- help process applications faster, unless you meet the criteria for urgent processing
- Agents can help you with general and case specific enquiries. They cannot:
- Automated telephone service (available 24 hours a day, 7 days a week)
- TTY: Call us via the Bell Relay service: Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays.
- 1-800-855-0511 (Voice to TTY)
- 711 (TTY to Voice)
- 1-800-855-1155 (TTY to TTY)
Changes in circumstances, contact information, submit requested documents, withdraw application, or ask about parents and grandparents
Client Support Centre contact options:
- web form
- telephone: 1-888-242-2100 (in Canada only)
- Automated telephone service—available 24 hours a day, 7 days a week.
- If you have a touch-tone telephone, you can listen to pre-recorded information about our programs, and check the status of your application.
- Client Support Centre agents—Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.
- Agents can help you with general and case specific enquiries. They cannot:
- make decisions on applications
- help process applications faster, unless you meet the criteria for urgent processing
- Agents can help you with general and case specific enquiries. They cannot:
- Automated telephone service—available 24 hours a day, 7 days a week.
- TTY: Call us via the Bell Relay service: Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays.
- 1-800-855-0511 (Voice to TTY)
- 711 (TTY to Voice)
- 1-800-855-1155 (TTY to TTY)
Contact us about something else
If you have an application in process
- check your application status online
- our agents don’t have access to more information about your case status or processing time than you can access online.
Even if you haven’t heard from us recently, we’re still processing your application. You don’t need to do anything else. If we need more information, we’ll contact you.
If you haven’t submitted and application yet, you can
- find answers to your questions in our Help Centre
- get general information on our website
Top questions from our clients
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