Immigration, Refugees and Citizenship Canada Client Support Centre services
Tell us why you need to contact us.
If you’re contacting us about the situation in Ukraine
Find out how we’re responding to the situation in Ukraine, including
- the measures we’ve put in place to help people affected by the situation in Ukraine
- how to contact us about an application, ask a general question or contact us on someone else’s behalf
If you’re contacting us about the situation in Sudan
Temporary measures are in place to help
If you’re contacting us about the situation in Afghanistan
We put in place a number of special measures to help Afghans in Canada and abroad:
If you need to contact us directly, use the crisis situation web form or call us at 1-888-242-2100 (if you’re in Canada).
If you’re contacting us about the situation in Israel, the West Bank and the Gaza Strip
- have a question or need more information
- need to update the contact information on your application
- have a valid visa and need help leaving Gaza
- left Gaza and you’re now in Egypt and you want to finalize your visa application
If you’re contacting us about a different crisis or emergency situation
Client Support Centre contact options
| Contact | Details |
|---|---|
| Online |
Use our crisis situation web form
|
Automated telephone service (in Canada only) With a touch-tone telephone
|
1-888-242-2100
|
Client support centre agent (in Canada only)
Agents cannot
|
1-888-242-2100
|
Teletypewriter (TTY) service Call us via the Bell Relay service if you are hearing impaired or if you have a speech impediment. |
Monday to Friday, 8 a.m. to 4 p.m. (your local time) Not available on statutory holidays |
Changes in circumstances, contact information, submit requested documents, withdraw application, or ask about parents and grandparents
Client Support Centre contact options:
| Contact | Details |
|---|---|
| Online |
|
|
Automated telephone service (in Canada only) With a touch-tone telephone
|
1-888-242-2100
|
|
Client support centre agent (in Canada only)
Agents cannot
|
1-888-242-2100
|
|
Teletypewriter (TTY) service Call us via the Bell Relay service if you are hearing impaired or if you have a speech impediment. |
Monday to Friday, 8 a.m. to 4 p.m. (your local time) Not available on statutory holidays |
Contact us about something else
If you have an application in process
- check your application status online
- our agents don’t have access to more information about your case status or processing time than you can access online.
Even if you haven’t heard from us recently, we’re still processing your application. You don’t need to do anything else. If we need more information, we’ll contact you.
If you haven’t submitted and application yet, you can
- find answers to your questions in our Help Centre
- get general information on our website
Top questions from our clients
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