Client Support Centre services — Immigration, Refugees and Citizenship Canada

The Client Support Centre has resumed regular hours of operation.

Please note that, given the impacts of COVID-19, we are unable to provide processing times. View how COVID-19 is affecting IRCC services.

As technical difficulties may occur, we thank you for your patience.

Still haven’t found what you’re looking for?

Web form
Telephone: 1-888-242-2100 (in Canada only)
- Automated telephone service (available 24 hours a day, 7 days a week)
  If you have a touch-tone telephone you can listen to pre-recorded information about our programs, and check the status of your application.
- Client Support Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.
  
  Agents can help you with general and case specific enquiries. They cannot:
  - make decisions on applications
  - help process applications faster, unless you meet the criteria for urgent processing

TTY: Call us via the Bell Relay service (BRS): (9 a.m. to 5 p.m. Eastern Standard Time)
- 1-800-855-0511 (Voice to TTY)
- 711 (TTY to Voice)
- 1-800-855-1155 (TTY to TTY)