Immigration, Refugees and Citizenship Canada Client Support Centre services

Tell us why you need to contact us.

If you’re contacting us about the situation in Ukraine

Find out how we’re responding to the situation in Ukraine, including

  • the measures we’ve put in place to help people affected by the situation in Ukraine
  • how to contact us about an application, ask a general question or contact us on someone else’s behalf

If you’re contacting us about the situation in Afghanistan

We’ve put in place a number of special measures to help Afghans in Canada and abroad:

If you’re contacting us about a different crisis or emergency situation

Client Support Centre contact options

Contact Details
Online

Use our web form

  • 24 hours a day, 7 days a week

Automated telephone service (in Canada only)

With a touch-tone telephone

  • check the status of your application
  • listen to pre-recorded information about our programs

1-888-242-2100

  • 24 hours a day, 7 days a week

Client support centre agent (in Canada only)

  • Available in French and English
  • Get help with general and case-specific enquiries

Agents cannot

  • make decisions on applications
  • help process applications faster, unless you’re eligible for urgent processing

1-888-242-2100

  • Monday to Friday, 8 a.m. to 4 p.m. (your local time)
  • Not available on statutory holidays

Teletypewriter (TTY) service

Call us via the Bell Relay service

  • 1-800-855-0511 (Voice to TTY)
  • 711 (TTY to Voice)
  • 1-800-855-1155 (TTY to TTY)

Monday to Friday, 8 a.m. to 4 p.m. (your local time)

Not available on statutory holidays

Changes in circumstances, contact information, submit requested documents, withdraw application, or ask about parents and grandparents

Client Support Centre contact options:

Contact Details
Online

Use our web form

  • 24 hours a day, 7 days a week

Automated telephone service (in Canada only)

With a touch-tone telephone

  • check the status of your application
  • listen to pre-recorded information about our programs

1-888-242-2100

  • 24 hours a day, 7 days a week

Client support centre agent (in Canada only)

  • Available in French and English
  • Get help with general and case-specific enquiries

Agents cannot

  • make decisions on applications
  • help process applications faster, unless you’re eligible for urgent processing

1-888-242-2100

  • Monday to Friday, 8 a.m. to 4 p.m. (your local time)
  • Not available on statutory holidays

Teletypewriter (TTY) service

Call us via the Bell Relay service

  • 1-800-855-0511 (Voice to TTY)
  • 711 (TTY to Voice)
  • 1-800-855-1155 (TTY to TTY)

Monday to Friday, 8 a.m. to 4 p.m. (your local time)

Not available on statutory holidays

Contact us about something else

If you have an application in process

Even if you haven’t heard from us recently, we’re still processing your application. You don’t need to do anything else. If we need more information, we’ll contact you.

If you haven’t submitted and application yet, you can

  • find answers to your questions in our Help Centre
  • get general information on our website

Changes in circumstances, contact information, submit requested documents, withdraw application, or ask about parents and grandparents

Client Support Centre contact options (2022 invitations to sponsor parents and grandparents):

Contact Details
Online

Use our web form (24 hours a day, 7 days a week).

When you fill out the web form

  • under Type of application/enquiry, select Technical difficulties
  • use the keyword PGP2022 in the text box (you can copy and paste it)
  • complete all other required fields

Automated telephone service (in Canada only)

1-888-242-2100

  • 24 hours a day, 7 days a week

Client support centre agent (in Canada only)

Available in French and English

1-888-242-2100

  • Monday to Friday, 8 a.m. to 4 p.m. (your local time)
  • Not available on statutory holidays

Teletypewriter (TTY) service

Call us via the Bell Relay service

  • 1-800-855-0511 (Voice to TTY)
  • 711 (TTY to Voice)
  • 1-800-855-1155 (TTY to TTY)

Monday to Friday, 8 a.m. to 4 p.m. (your local time)

Not available on statutory holidays

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