Immigration, Refugees and Citizenship Canada Client Support Centre services

We’re focusing on priority enquiries only

To respond to the high volume of enquiries related to the situation in Afghanistan, we have shifted resources in our Client Support Centre. This will impact our response times to some enquiries.

Tell us why you need to contact us.

If you’re contacting us about the situation in Afghanistan

We’ve put in place a number of special measures to help Afghans in Canada and abroad:

If you’re contacting us about a different crisis or emergency situation

Client Support Centre contact options:

  • web form
  • telephone: 1-888-242-2100 (in Canada only)
    • Automated telephone service—available 24 hours a day, 7 days a week.
      • If you have a touch-tone telephone, you can listen to pre-recorded information about our programs, and check the status of your application.
    • Client Support Centre agents—Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.
      • Agents can help you with general and case specific enquiries. They cannot:
        • make decisions on applications
        • help process applications faster, unless you meet the criteria for urgent processing
  • TTY: Call us via the Bell Relay service : 9 a.m. to 5 p.m. Eastern Time
    • 1-800-855-0511 (Voice to TTY)
    • 711 (TTY to Voice)
    • 1-800-855-1155 (TTY to TTY)

Changes in circumstances, contact information, submit requested documents, withdraw application, or ask about parents and grandparents

Client Support Centre contact options:

  • web form
  • telephone: 1-888-242-2100 (in Canada only)
    • Automated telephone service—available 24 hours a day, 7 days a week.
      • If you have a touch-tone telephone, you can listen to pre-recorded information about our programs, and check the status of your application.
    • Client Support Centre agents—Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.
      • Agents can help you with general and case specific enquiries. They cannot:
        • make decisions on applications
        • help process applications faster, unless you meet the criteria for urgent processing
  • TTY: Call us via the Bell Relay service: 9 a.m. to 5 p.m. Eastern Time
    • 1-800-855-0511 (Voice to TTY)
    • 711 (TTY to Voice)
    • 1-800-855-1155 (TTY to TTY)

Contact us about something else

You may not have a priority enquiry. If you have an application in process

Even if you haven’t heard from us recently, we’re still processing your application. You don’t need to do anything else. If we need more information, we’ll contact you.

If you haven’t submitted and application yet, you can

  • find answers to your questions in our Help Centre
  • get general information on our website

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