Immigration, Refugees and Citizenship Canada Client Support Centre services

Given the impacts of COVID-19, we’re currently unable to provide processing times. Find out how COVID-19 is affecting IRCC services.

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Client Support Centre contact options

  • Web form
  • Telephone: 1-888-242-2100 (in Canada only)
    • Automated telephone service (available 24 hours a day, 7 days a week)
      If you have a touch-tone telephone you can listen to pre-recorded information about our programs, and check the status of your application.
    • Client Support Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.

      Agents can help you with general and case specific enquiries. They cannot:

      • make decisions on applications
      • help process applications faster, unless you meet the criteria for urgent processing
  • TTY: Call us via the Bell Relay service (BRS): (9 a.m. to 5 p.m. Eastern Standard Time)
    • 1-800-855-0511 (Voice to TTY)
    • 711 (TTY to Voice)
    • 1-800-855-1155 (TTY to TTY)

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