Immigration, Refugees and Citizenship Canada Client Support Centre services
Due to the impacts of COVID-19, we can’t
- process applications normally
- give accurate processing times for most applications
Our agents do not have access to more information about case status or processing times.
If you’ve already applied, see the check your application status page to learn how
- to check your application status
- we’re processing applications during the pandemic New
Find quick answers to general questions in the Help Centre.
Top questions from our clients
Still haven’t found what you’re looking for?
Client Support Centre contact options
- Web form
- Telephone: 1-888-242-2100 (in Canada only)
- Automated telephone service (available 24 hours a day, 7 days a week)
If you have a touch-tone telephone you can listen to pre-recorded information about our programs, and check the status of your application. -
Client Support Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.
Agents can help you with general and case specific enquiries. They cannot:
- make decisions on applications
- help process applications faster, unless you meet the criteria for urgent processing
- Automated telephone service (available 24 hours a day, 7 days a week)
- TTY: Call us via the Bell Relay service (BRS): (9 a.m. to 5 p.m. Eastern Standard Time)
- 1-800-855-0511 (Voice to TTY)
- 711 (TTY to Voice)
- 1-800-855-1155 (TTY to TTY)
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