IRCC web form: Contact us online

The Client Support Centre is experiencing service delays

Following the Government of Canada labour disruption, the IRCC Client Support Centre is experiencing service delays. You should expect longer response times when using the IRCC web form.

If you’re affected by the situation in Ukraine

Learn about our response to the situation in Ukraine, including

Submitting an enquiry

Even if you haven’t heard from us recently, we’re still processing your application. You don’t need to do anything else. If we need more information, we’ll contact you.

Our agents do not have access to more information about your case status or processing time than you can access online. Before contacting us, you can

We understand that timely access to client support is important. Thank you for your patience.

What would you like to do?

I want to:

  • ask about my application
  • ask a general question about a program or service
  • give new information about my application
  • change my contact information
  • add, change or remove a representative
  • report a technical problem

If you’ve never received a unique client identifier (UCI) and wish to ask a general question, type 00000000 in the Client ID number (UCI) field.

I want to give feedback (compliment, comment or complaint) on your services.

Give feedback

Report a problem or mistake on this page
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Thank you for your help!

You will not receive a reply. For enquiries, contact us.

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