Terms and conditions — Immigration, Refugees and Citizenship Canada
These terms and conditions are specific to Immigration, Refugees and Citizenship Canada. The following terms and conditions of the Government of Canada also apply:
- Using files located on non-Government of Canada servers
- Providing content in Canada’s official languages
- Linking to non-Government of Canada websites
- Our commitment to accessibility
On this page
All personal information collected by this institution is governed by the Privacy Act. This means that you will be informed of the purpose for which your personal information is being collected and how to exercise your right of access to that information.
Any questions, comments, concerns or complaints you may have regarding the administration of the Privacy Act, and privacy policies regarding our web presence may be directed to our Access to Information and Privacy Division.
If you are not satisfied with our response to your privacy concern, contact the Office of the Privacy Commissioner by telephone at 1-800-282-1376.
Your privacy and the Internet
The nature of the Internet is such that web servers automatically collect certain information about a visit to a website, including the visitor’s Internet Protocol (IP) address. IP addresses are unique numbers assigned by Internet Service Providers (ISP) to all devices used to access the Internet. Web servers automatically log the IP addresses of visitors to their sites. The IP address, on its own, does not identify an individual. However, in certain circumstances, such as with the co-operation of an ISP for example, it could be used to identify an individual using the site. For this reason, we consider the IP address to be personal information, particularly when combined with other data automatically collected when visitor requests a web page such as the page or pages visited, date and time of the visit.
Unless otherwise noted, we do not automatically gather any specific information from you, such as your name, telephone number or email address. We would obtain this type of information only if you supply it to us, for example, by email or by filling in a contact form. In such cases, how your personal information is handled will be provided in a Personal Information Collection Statement.
In cases where services are provided by organizations outside of the Government of Canada, such as social media platforms or mobile applications, IP addresses may be recorded by the web server of the third-party service provider.
Communicating with us
If you choose to send us an email or complete a feedback form online, your personal information is used in order to respond to your inquiry. The information you provide will only be shared with another government institution if your inquiry relates to that institution. We do not use the information to create individual profiles nor does it disclose the information to anyone other than to those in the federal government who need to provide you with a response. Any disclosure of your personal information is in accordance with the Privacy Act.
Personal information from emails or completed feedback forms is collected pursuant to the Department of Citizenship and Immigration Act, the Immigration and Refugee Protection Act and the Citizenship Act. Such information may be used for statistical, evaluation and reporting purposes and is included in Personal Information Bank Public Communications (PSU 914).
Come to Canada Wizard
The information within the Come to Canada Wizard is presented to guide you in assessing your suitability for various immigration applications. No immigration decision will be made based on the answers that you provide within the Come to Canada Wizard. If you choose to apply, your application will be considered by an officer in accordance with the Immigration and Refugee Protection Act, without regard to any outcome you attain through this questionnaire.
The Wizard together with the application guides were designed to provide general guidance to applicants; however, in some cases, additional information or steps may be required.
You will provide information to the Come to Canada Wizard. The information that you provide will be used to direct you to information concerning the process and documents to be completed and/or submitted in relation to the application that you choose. In the event that you use the Personal Checklist Code provided to you by the Wizard to start an online application within your account, the Wizard information will be retrieved for your review, and will be used to validate responses that you provide on your application form. Should your information change, you may be sent back to the Wizard to validate the information that you provided. The information that you provide may also be used to direct your application(s) to the appropriate office for processing and will be used to gather statistics concerning the use of the Come to Canada Wizard.
If you complete the Come to Canada Wizard, and receive a Personal Checklist Code, the information that you provide within the Come to Canada Wizard will be stored anonymously within a database for 60 days. If you do not receive a Personal Checklist Code, your information will not be retained once you exit your session. In the event that you submit an online application via your account, the information you provide in the Wizard will be held within the Personal Information Bank that corresponds to the application that you submit, and for the period of time specified within that Personal Information Bank. In accordance with the Privacy Act and the Access to Information Act individuals have a right to protection of and access to their personal information. More information on Personal Information Banks is available at the Infosource website. Infosource is also available at public libraries across Canada.
Third-party social media
Personal information that you provide to the Government of Canada via social media account(s) is collected under the authority of the Department of Citizenship and Immigration Act, the Immigration and Refugee Protection Act and the Citizenship Act. This information is collected to capture conversations (e.g. questions and answers, comments, “likes”, retweets). It may be used to respond to inquiries, or for statistical, evaluation and reporting purposes. Comments posted that violate Canadian law will be deleted and disclosed to law enforcement authorities. Comments that violate our rules of engagement will also be deleted. The personal information is included in Personal Information Bank Outreach Activities (PSU 938).
Improving your experience on our website
Digital markers (including cookies)
A digital marker is a resource created by the visitors’ browser in order to remember certain pieces of information for the web server to reference during the same or subsequent visit to the website. Examples of digital markers are “cookies” or HTML5 web storage. Some examples of what digital markers do are as follows:
- they allow a website to recognize a previous visit each time the visitor accesses the site;
- they track what information is viewed on a site which helps website administrators ensure visitors find what they are looking for.
We use sessional and persistent digital markers on some portions of its website. During your on-line visit, your browser exchanges data with our web server. The digital markers used do not allow IRCC to identify individuals.
We use web analytics to improve our website. When your computer requests a web page, we collect the following types of information for web analytics:
Web analytics is the collection, analysis, measurement, and reporting of data about web traffic and visits for purposes of understanding and optimizing web usage. Information in digital markers may be used for the purpose of web analytics to remember your online interactions with IRCC’s website.
IRCC uses Urchin 7.0 to improve its website. When your computer requests a IRCC web page, our institution collects the following types of information for web analytics:
- the originating IP address;
- the date and time of the request;
- the type of browser used; and
- the page(s) visited.
Information used for the purpose of web analytics is collected pursuant to the Department of Citizenship and Immigration Act, the Immigration and Refugee Protection Act and the Citizenship Act. Such data may be used for communications and information technology statistical purposes, audit, evaluation, research, planning and reporting. For more information on how your privacy is safeguarded in relation to web analytics, see the Standard on Privacy and Web Analytics.
Protecting the security of our websites
We employ software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. This software receives and records the IP address of the computer that has contacted our website, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.
This information is collected pursuant to section 161 of the Financial Administration Act. The information may be shared with appropriate law enforcement authorities if suspected criminal activities are detected. Such information may be used for network security related statistical purposes, audit, evaluation, research, planning and reporting and is included in Personal Information Bank Security Incidents (PSU 939).
Canadian passport property ownership
All Canadian-issued passports and travel documents are the property of the Government of Canada pursuant to the Canadian Passport Order. Any reference to “your passport” or “your child's passport” on this website is for ease of communication only and does not refer to property ownership.
We are committed to achieving a high standard of accessibility as defined in the Standard on Web Accessibility and the Standard on Optimizing Websites and Applications for Mobile Devices. In the event of difficulty using our web pages, applications or device-based mobile applications, please contact us for assistance or to obtain alternative formats such as regular print, Braille or another appropriate format.
Ownership and usage of content provided on this site
Materials on this website were produced and/or compiled by Immigration, Refugees and Citizenship Canada for the purpose of providing Canadians with direct access to information about the programs and services offered by the Government of Canada. You may use and reproduce the materials as follows:
The material on this site is covered by the provisions of the Copyright Act, by Canadian laws, policies, regulations and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission.
Unless otherwise specified you may reproduce the materials in whole or in part for non-commercial purposes, and in any format, without charge or further permission, provided you do the following:
- Exercise due diligence in ensuring the accuracy of the materials reproduced;
- Indicate both the complete title of the materials reproduced, as well as the author (where available); and
- Indicate that the reproduction is a copy of the version available at [URL where original document is available].
Unless otherwise specified, you may not reproduce materials on this site, in whole or in part, for the purposes of commercial redistribution without prior written permission from Immigration, Refugees and Citizenship Canada.
Some of the content on this site may be subject to the copyright of another party. Where information has been produced or copyright is not held by Government of Canada, the materials are protected under the Copyright Act, and international agreements. Details concerning copyright ownership are indicated on the relevant page(s).
To obtain permission to reproduce our materials on this site for commercial purposes, please apply for Crown Copyright Clearance.
To obtain additional information concerning copyright ownership and restrictions, please contact:
Immigration, Refugees and Citizenship Canada
Publishing and Creative Services
300 Slater Street, 3rd floor
The official symbols of the Government of Canada, including the “Canada” wordmark, the Arms of Canada, and the flag symbol may not be reproduced, whether for commercial or non-commercial purposes, without written authorization.
Third party service providers
The servers that host our social media platforms are managed by a third party. There may be occasional periods when the servers are not functioning properly. This is out of our control and we accept no responsibility for platforms becoming unresponsive or unavailable.
The Government of Canada has no control over the social media platform providers’ Terms of Service/Use; you are strongly encouraged to read them in addition to those that follow. Visitors should research the privacy policies of these non-government websites before providing personal information.
We use social media as an alternative method to interact with users and stakeholders in regard to our programs and services. We will read comments and participate in discussions on our social media channels, when we deem it appropriate. When you “follow”, “like” or “subscribe”, you can expect to see information about the programs and services we provide.
We will not engage in issues of party politics or answer questions of a partisan political nature.
We cannot respond to case-specific questions and we ask users to not post any personal information, and reserve the right to remove this content.
The statements on Non-Commercial Reproduction and Commercial Reproduction apply to content posted to our social media accounts.
Provided that this content is not altered in any way, users are encouraged to use the tools and features offered by social media platforms to circulate it more broadly (for example: sharing, embedding, and re-tweeting). We do not verify or confirm the accuracy of the content re-posted or shared by users. The views and opinions are those of the author(s) and do not necessarily reflect those of the department or the Government of Canada.
While social media operates 24/7, our social media channels are regularly managed during business hours Monday to Friday (EST). We may post new content at any time in the event of an emergency, or if the content could be of significant value to our social media community. Regardless of when we post new content, we will not respond to comments or questions outside of regular business hours, on weekends, or on statutory holidays. We aim to respond to all questions within 2 business days. We may remove content from our social media accounts without notice.
Following, favouriting, and subscribing
There is no implied endorsement of an account, channel, page, individual, group or site should we:
- decide to “follow,” “favourite”, “subscribe” or use similar feature to another social media account
- share content from another user (e,g., re-tweeting, reposting or linking to)
- use a “Like”, thumbs up, “Favorite” or other similar feature for content posted by another user or account.
Comments and private messaging
The views and opinions expressed by users interacting with our social media posts (for example: commenting on our Facebook or YouTube channels, or including our “handles” in a tweet) are those of the author(s) and do not reflect those of the department or the Government of Canada.
IRCC may remove content or block users based on the following:
- expression of racist, hateful, sexist, homophobic, slanderous, insulting, or life-threatening messages
- unproven, or inaccurate accusations against individuals or organizations
- aggressive, coarse, violent, obscene, or pornographic content
- offensive, rude, or abusive behaviour to an individual or an organization
- self-promoting activities
- encouraging illegal activity
- announcements from labour or political organizations
- content that is repetitive or spam that prevents equal service to all users
- contains personal information
- contrary to the principles of the Canadian Charter of Rights and Freedoms
In short, please be respectful and make sure that your comments are relevant to where they are posted. The views of users commenting on our social media accounts do not necessarily represent the views of the Government of Canada.
Interacting with our chatbot
When you communicate with IRCC on Facebook Messenger, your first interaction will be with Quaid, a chatbot who helps us respond to your questions. If Quaid can’t answer your question, he’ll ask one of our agents to answer the question instead. There are several things to keep in mind when chatting with Quaid or with us directly.
Quaid’s responses are general and based on people’s typical circumstances
Your situation may be different, and the answer may not apply to your situation.
Responses from Quaid or our agents won’t impact your application
Your conversations with Quaid or our agents:
- don’t guarantee we’ll accept your application (it’s up to our officers to decide)
- are not connected to your applications or account with us
- don’t replace advice from authorized representatives
We may end any Messenger conversations which violate our terms and conditions
If we block you for violating our terms and conditions, you can’t use this channel to communicate with us in the future.
We may store your question to help train Quaid
The more questions he handles, the smarter he becomes. However, we don’t store or use your profile information, post history, or other interactions to train him.
We will reply to questions and comments in the official language in which they are posted. If we consider the response to be a matter of general public interest, we may respond in both official languages.
We may share links that direct users to websites of organizations or other entities that are not subject to the Official Languages Act. When external content is not available in both French and English, we will try to provide similar content in the other official language. Information provided in a language other than English or French is only for the convenience of our visitors.
Questions and media requests
Reporters are asked to send questions to our media contacts.
Report a problem or mistake on this page
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