Citizenship and Immigration Canada (CIC) enrolment guide - Provincial territorial partner portal

As of November 8, 2019, you can’t use CHOICE Rewards MasterCard to sign in. Find out what to do to regain access to your application if your Sign-In Partner was removed.

This guide provides step-by-step instructions on:

  • how to enrol in GCKey Secure credential or SecureKey Concierge, and
  • how to enrol for the portal using your GCKey Secure credential or SecureKey Concierge.

You will need to enter your secure credential User ID and password each time you access the portal.

Introduction to secure credentials

To enrol in and access the Provincial territorial partner portal, you must first register for a GCKey or SecureKey Concierge.

The GCKey secure credential service is provided by the Government of Canada to allow users to securely conduct business online with CIC. When you enrol in an CIC portal, your unique secure credential identity is linked to your CIC portal account.

If you have an account with one of these organizations, you could use SecureKey Concierge instead of GCKey:

  • BMO Financial Group
  • Scotiabank
  • TD Canada Trust
  • Tangerine
  • Choice Rewards MasterCard

With Secure Concierge, these organizations let their customers use their existing online credentials, such as card numbers or usernames and passwords, to access Government of Canada services.

If you do not have an account with one of these organizations, or you do not want to use this service, register for a GCKey.

Note:

  • If you forget or misplace your password, you cannot recover it. However, you can create a new password by giving correct answers to the recovery questions that you created when you registered.
  • If you lose your secure credential User ID which includes your user name and password or give the wrong answers to your recovery questions, you must register for a new secure credential User ID and enroll again in the PT Portal.

How to create your GCKey

  1. From the CIC Portal: Provinces and territories page, choose the Continue to GCKey button. This will take you to the GCKey page.
  2. Click the Sign-up button under Simple Secure Access.

    Welcome to GCKey Sign Up under simple secure access.

  3. Read and accept the Terms and Conditions of Use.
  4. Create your username and click Continue.

    Note: At the top of the page, there is a light grey bar with links. This will tell you where you are in the enrolment process.

    The Create Your Username web page.

  5. Create your password, confirm it, and click Continue.

    Create your password web page.

    Make sure to note your username and password. Keep it in a secure location. You will need it every time you log into the Provincial/territorial portal.

    Note: You will not be able to use your browser’s back arrow to navigate.

  6. Create your recovery questions, answers and hints. Click Continue.

    Note: When you place the mouse cursor over a field, you can see a short description of what to enter.

    Create your recovery questions, answers and hints web page

  7. Click Continue to complete the GCKey sign in process.

    GCKey Sign Up complete web page.

How to enroll in the provincial/territorial portal

There are two ways to enroll in the portal – with a GCKey or with SecureKey Concierge.

Enroll using your GCKey

  1. From the CIC Portal: Provinces and territories page click the Continue to GCKey button. If you prefer to use SecureKey Concierge, follow the instructions to enroll.
  2. On the GCKey Sign In page, enter your GCKey user ID and password and click Sign In.

    Note: GCKey user IDs and passwords are case sensitive and cannot be recovered if forgotten.

  3. The GCKey Welcome page will display your user ID and last log-in information (date and time). Click Continue.

    GCKey welcome web page

  4. Read the terms and conditions of use. Click the I Accept button.

    CIC Portal terms and conditions web page

  5. Answer a few questions.

    Welcome to CIC Portal page

    To complete the enrolment process, confirm that you received a Personal Identification Number (PIN).

    If you are approved to use the CIC Portal, the primary user of the portal from your organization will give you a PIN. Primary users are issued a PIN by CIC. Secondary users are issued a PIN by the primary user for their province or territory.

    If you select No when asked if you received a PIN, you will be asked a series of questions to establish which portal you are trying to access from GCKey. Click No for all of them. You will only be able to access the Provincial/Territorial portal once you get a Personal Identification Number from your primary user. When you are finished answering the questions, select Exit Questionnaire. You will be directed to the CIC Portal Terms and Conditions page where you can select Logout at the top.

    To continue with enrolment, you must ask your primary user to create a user ID for you (note: it is not the same as your GCKey username) and send you a PIN. Once you receive the PIN, log back into GCKey and continue enrolling in the portal. Alternatively, you can also logout from the page asking you if you received a PIN.

    The CIC Portal page

    On the CIC Portal Enrolment page you will need to enter:

    • your family and given names, and
    • the PIN provided to you by your organization’s primary user.

    Click Continue.

    CIC Portal Enrolment page as described above.

  6. Set up your personal security questions, on the Create your Security Questions page.

    Choose questions and answers that will be easy for you to remember, but difficult for someone else to guess. You will be asked a question each time you log in to the portal.

    Note: Make sure to note the answers to these questions. Keep them in a secure location.

  7. Click Continue.

    Create Your Security Questions page

You have now enrolled in the CIC portal.

Enroll using SecureKey Concierge

To log-in with SecureKey Concierge, choose the Continue to Sign-In Partner button on the CIC Portal: Provinces and territories page. You will be taken to the SecureKey Concierge homepage.

  1. On the Sign-in Partner page, select a Sign-In Partner with which you have an account.
  2. Enter the user ID and password you use to access your financial or banking institution.
  3. Read and accept the terms and conditions of use.
  4. Answer a few questions.

    Welcome to CIC Portal page

    To complete the enrolment process, confirm that you received a Personal Identification Number (PIN).

    If you are approved to use the CIC Portal, the primary user of the portal from your organization will give you a PIN. Primary users are issued a PIN by CIC. Secondary users are issued a PIN by the primary user for their province or territory.

    If you select No when asked if you received a PIN, you will be asked a series of questions to establish which portal you are trying to access from GCKey. Click No for all of them. You will only be able to access the Provincial/Territorial portal once you get a Personal Identification Number from your primary user. You will be directed to the CIC Portal Terms and Conditions page. Select Exit Questionnaire, and Logout.

    To continue with enrolment, you must ask your primary user to create a user ID for you (note: it is not the same as your GCKey username) and send you a PIN. Login to GCKey again and continue enrolling in the portal.

    The CIC Portal page

    On the CIC Portal Enrolment page you will need to enter:

    • your family and given names, and
    • the PIN provided to you by your organization’s primary user.

    Click Continue.

    CIC Portal Enrolment page as described above.

  5. Set up your personal security questions, on the Create your Security Questions page.

    Choose questions and answers that will be easy for you to remember, but difficult for someone else to guess. You will be asked a question each time you log in to the portal.

    Note: Make sure to note the answers to these questions. Keep them in a secure location.

    Click Continue.

    Create Your Security Questions page

You have now enrolled in the CIC portal.

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