Operational Bulletin 537 – July 30, 2013

This section contains policy, procedures and guidance used by IRCC staff. It is posted on the department’s website as a courtesy to stakeholders.

Inland Citizenship and Immigration Canada Offices Urgent Processing of Confirmation of Permanent Residence Documents


The purpose of this Operational Bulletin (OB) is to provide instructions on how to handle urgent requests to validate the Confirmation of Permanent Residence (CoPR) document at an inland Citizenship and Immigration Canada (CIC) office where the application for permanent residence was processed through the Global Case Management System.


Applicants with legal status in Canada have the option of validating their CoPR at a port of entry (POE) if they are exempt from the visa counterfoil requirement (OB 348) or if they have a permanent resident visa counterfoil in their passport, or they may finalize processing at an inland CIC (OB 076).

At times, applicants are unable to travel to a POE due to their geographical location and therefore must obtain urgent processing at an inland CIC. In these situations, urgent requests must be expedited and treated consistently across the Canada network.

Eligibility for Urgent Processing

Applicants are eligible for urgent processing if their permanent resident visa or CoPR will expire in 2 months or less.

Urgent Procedures

If an applicant requires urgent processing as their permanent resident visa or CoPR will expire in 2 months or less, they must contact the Call Centre in order to schedule an appointment. After the Call Centre agent confirms the expiry date following a search in the applicant’s file, the agent must send an urgent referral to the appropriate inland CIC office. The latter is then required to contact the applicant in order to schedule a landing appointment as soon as possible. These requests do not fall within the regular wait times and must be treated on an urgent basis.

Call Centre procedures will be updated consequently.

Scheduling Landing Appointments

When inland CICs schedule landing appointments, efforts should be made to schedule them before the expiry of permanent resident visas, CoPRs, passports and travel documents, and any other admissibility assessments (i.e. medical clearances, background checks, police certificates, etc.).

Inland CIC Offices Processing

For more detailed instructions on how to grant PR status at an inland CIC, refer to OB 402.

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