Resettlement Assistance Program (RAP): Income support management: Secondary migration and self-destination

This section contains policy, procedures and guidance used by Immigration, Refugees and Citizenship Canada staff. It is posted on the Department’s website as a courtesy to stakeholders.

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Secondary migration

Secondary migration refers to a client-initiated change in destination (city or province) either shortly after arrival while still in temporary accommodation and before the end of their first year in Canada.

In a situation of secondary migration, information on which services and income support allowances have been provided needs to be verified between the originating office and the receiving office. RAP allowances and services should not be duplicated. The Client Relocation Form must be used to verify information between the originating office and the receiving office.

Roles and responsibilities prior to relocation of GAR/JAS client

  • If the GAR/JAS client has not yet relocated, Client Relocation Form for GAR/JAS clients is to be completed by the originating IRCC RAP Officer, with the assistance of the RAP SPO. One copy of the completed and signed form should be given to the client, one copy kept in the IRCC RAP client file, and electronic copies with attachments should be kept in GCDOCS, as per the instructions included on the form.
  • The originating RAP office is to send an email to the receiving IRCC office with the GCDOCS link to the completed form and any attached documents.
  • If the client is relocating to Quebec, a scanned copy of the form with all attachments should be sent to the MIDI migration team.
  • Relocation forms involving JAS cases should also be sent to IRCC case review, as this team is responsible for all changes relating to sponsorship undertakings, settlement plans, and sponsor assessments.
  • RAP income support payments issued from the original IRCC office should take into consideration the expected or actual date of arrival in the new city when determining an end date for payments from their centre.

Roles and responsibilities prior to relocation of BVOR client

  • If a BVOR client has not yet relocated, the RAP Client Relocation form for BVOR clients is to be completed by the originating IRCC RAP Officer, with the assistance of the sponsoring group. One copy of the completed and signed form should be given to the client, one copy kept in the IRCC RAP client file, and electronic copies with attachments should be kept in GCDOCS, as per the instructions included on the form.
  • The originating RAP office is to send an email to the receiving IRCC office with the GCDOCS link to the completed form and any attached documents.
  • Relocation forms involving BVORs, whether before or after the RAP Income Support has ended, should also be sent to IRCC case review, as this team is responsible for all changes relating to sponsorship undertakings, settlement plans, and sponsor assessments.
  • RAP income support payments issued from the original IRCC office should take into consideration the expected or actual date of arrival in the new city when determining an end date for payments from their centre.

Roles and responsibilities after relocation of GAR/JAS client

  • In situations where the GAR/JAS client relocates without informing their local IRCC office beforehand, the receiving IRCC office should obtain the required relocation information from the original IRCC local office or from MIDI.
  • Once the relocation form is completed, a copy should be given to the client, one copy should be kept in the IRCC RAP client file and electronic copies with attachments should be kept in GCDOCS, as per the instructions included on the form.
  • Upon arrival in the new city, the client will contact the local RAP SPO to receive the balance of RAP services and/or to be referred to Settlement services, and to connect with the receiving IRCC office, if necessary, to resume their RAP income support.
  • The receiving IRCC office will calculate the income support and applicable allowances, using the relocation form from originating IRCC office and financial information from SAP.
  • In order to avoid a break in payments or two RAP commitments for the same client, the receiving IRCC office should consult with the original IRCC office in order to determine a start date for the resumed payments. If the client does not inform IRCC of his or her relocation prior or very soon after the move, there could be a break in RAP Income Support payments.
  • The moving date, new permanent address, and contact details, must also be confirmed by the receiving office and updated in GCMS by the receiving office.

Roles and responsibilities after relocation of BVOR client

  • In situations where aBVOR client relocates without informing their local IRCC office beforehand, the receiving IRCC office should obtain the required relocation information from the original IRCC local office.
  • Once the relocation form is completed, a copy should be given to the client, one copy should be kept in the IRCC RAP client file, and electronic copies with attachments should be kept in GCDOCS, as per the instructions included on the form.
  • Upon arrival in the new city, if a new sponsor has been found and the BVOR sponsorship is continuing, the new sponsor (or new representatives) will contact the local IRCC in the new community to establish the connection and to arrange for an intake interview, if deemed necessary.
  • The new sponsors or representatives are to inform and connect the client with the settlement services available in the client’s new community.
  • In the event that the BVOR client has already relocated and a new sponsor or representative has not yet been found (a new sponsor or representative is in the process of being found, or the sponsorship breakdown is in the process of being finalized), the original sponsors are still responsible to support the client. The original sponsors will therefore contact the local IRCC in the new community to establish the connection and to arrange for an intake interview, if deemed necessary. They are also to inform and connect the client with the settlement services available in the client’s new community.
  • The receiving IRCC office will calculate the income support and applicable allowances, using the relocation form from originating IRCC office and financial information from SAP.
  • In order to avoid a break in payments or two RAP commitments for the same client, the receiving RAP office should consult with the original IRCC RAP office in order to determine a start date for the resumed payments. If the client does not inform IRCC of his or her relocation prior or very soon after the move, there could be a break in RAP Income Support payments.
  • The moving date, new permanent address, and contact details must also be confirmed by the receiving office and updated in GCMS by the receiving office.

Medical surveillance

If the client has been selected to have medical surveillance, the receiving IRCC office should remind them that they are responsible for reporting to provincial or territorial health authorities as required.

Self-destination

Self-destined clients are those who choose to change their final destination upon their arrival at the Port of Entry (POE), before ever reaching the pre-arranged final destination. These clients will either choose to remain at the POE city, or go to a different destination in Canada. In the situation of self-destination, the POE airport SPO will do the following:

  • Counsel the clients, and encourage them to continue to their pre-arranged final destination
  • If the client still wishes to change his/her final destination, the POE SPO will inform all relevant parties as soon as possible – the concerned IRCC offices, and the RAP SPOs or sponsors, as well as ROC-O and IOM Ottawa.
  • Have the client complete and sign the ‘Change of Destination Request Form’
  • If the client’s chosen destination is not the POE city where he/she is already located, they will assist the client in arranging transportation to new destination, including assisting them to fill out the Immigration Loan form (IMM0500), if applicable

The new receiving office will do the following:

  • Inform the SPO of the unexpected arrival (if not done by the POE SPO)
  • Connect with the RAP officer at the original destination, (or coordinate with the NHQ-Settlement Network National Operations Division RAP-OPS unit), in order to cancel or re-direct the start-up cheque, if it was already created, and to de-commit the RAP funds for the client at the original destination (or at RAP-OPS), if applicable.
  • If the cheque is to be cancelled, the receiving office will initiate a new start-up cheque to be administered at the intake interview in the receiving city
  • initiate the intake interview and ensure services are delivered via the RAP SPO
  • establish the reason for the self-destination, in order to have the required information to appropriately support the client.

Note: Occasionally there will be a no-show or a self-destination situation, where the original office has already requested the initial cheque. When cheques are not being delivered to clients, they should be returned to NPAS to cancel them. Arrival delays longer than a month should also be returned for cheque cancellation, especially if the period spans two calendar or fiscal years.

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