Service delivery

Appeals and reviews

• Appeals (PDF, 146.42KB)
• Judicial review (PDF, 185.6KB)

Decision making

• Interviews
• Addressing cases where a person has experienced abuse
• Procedural fairness

Managing information

• Entry/Exit Program
• Responding to requests for information under the Access to Information Act and Privacy Act (PDF, 597.29KB)
• Document retention and disposal (PDF, 597.29KB)

Office procedures

• Novel coronavirus (COVID-19)
• Guidance for special measures to support Hong Kong residents to come to Canada
• Special measures related to Ukraine International Airlines flight PS752
• File transfer
• Itinerant services
• Emailing clients who have paper-based applications
• Use of Government of Canada symbols

Working with third parties

• Interpreters
• Use of representatives

Assistance programs

• Loans
• Resettlement Assistance Program (RAP)

See also:

• Table of contents
• Standard requirements for applicants
• Legal references
• Glossary