Resettlement Assistance Program (RAP): Eligibility: Roles and responsibilities

This section contains policy, procedures and guidance used by Immigration, Refugees and Citizenship Canada staff. It is posted on the Department’s website as a courtesy to stakeholders.

NHQ-International Network (IN) functional guidance responsibilities

International Network – Resettlement Operations Division is responsible for the following:

  • providing coordinated functional guidance and support to the local office supervisors and managers on the delivery of RAP, as required
  • stakeholder engagement and communications, including managing, coordinating and administering the National GAR-RAP Working Group

Resettlement Assistance Program officer (Settlement Network) responsibilities

Local IRCC offices are responsible for the following:

  • monitoring that income support for food, shelter and basic allowance or incidentals are consistent with the current provincial social assistance (SA) rates, and reporting provincial social assistance rate and policy changes to NHQ-IN.
  • ensuring that entitlements provided to RAP income support recipients are in accordance with established rates. A RAP rate may only be exceeded
    • on an exceptional case-by-case basis, and
    • where prior authorization from the NHQ-IN is received
  • calculating RAP overpayments and requesting the setup of accounts receivable;
  • maintaining case files and making changes to RAP income support, as required, based on a change of client status
  • monitoring the delivery of the program to determine the appropriateness of the range, level, and quality of immediate essential services
  • monitoring clients to obtain information on the degree of settlement and support they are receiving.
  • negotiating and managing contribution agreements with SPOs for the delivery of RAP services.

Resettlement Assistance Program National Operations Division (Settlement Network) responsibilities

  • Ensuring that income support for start-up, food, shelter and basic allowance or incidentals are in accordance with established rates
  • Opening an electronic file for each Notification of Arrival Transmission (NAT) received for which are processed centrally and passing it onwards to the appropriate local office after the initial cheque has been requested
  • negotiating and managing contribution agreements with SPOs for national or RAP B initiatives (i.e., projects, workshops or conferences which aim to improve the delivery of resettlement services).

Client responsibilities

Client Responsibilities include the following:

  • repaying all loans
  • ensuring income support is used to pay monthly expenses including rent and utilities
  • reporting to the IRCC RAP officer any change of status
  • adults are expected to be engaged in activities that will lead to self-sufficiency, e.g.
    • enrolled in programs normally outside of the public school system including language or job training programs or attending a post-secondary institution
    • seeking employment and/or
    • employed
  • children are expected to be
    • Enrolled in and attending classes through the education system

If an IRCC officer becomes aware that a client is not actively seeking to become self-sufficient, the client should be strongly encouraged to re-reconnect with their RAP or Settlement SPO worker to receive required supports. This may be particularly important for women with young children, seniors and special needs clients to ensure that they are receiving the appropriate support to facilitate physical, psycho-social and emotional well-being and minimize isolation during their initial resettlement.

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