Evaluation of Ministerial Instructions (Implementation)
Management response
Recommendations | Response | Action/Deliverables | Accountability | Completion date |
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Program Relevance | ||||
1. CIC should conduct a more formal assessment of the impact of further centralization of the processes historically undertaken in missions. Specifically, this assessment should examine the risks associated with centralizing decision-making, particularly in relation to the potential of not detecting fraud. This study should also include the identification of mitigation strategies, as required. | CIC agrees with this finding. However, it is equally important to ensure that the benefits and efficiencies gained through centralization are leveraged along with the modernization of systems and processes (i.e. distributing application processing based on level of risk). |
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OMC | Mar. 31, 2012 |
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OPMB | Mar. 31, 2012 | ||
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OPMB | Dec. 1, 2013 | ||
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OPMB | Ongoing | ||
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OMC | Mar. 31, 2012 | ||
2. As part of its overall approach to program performance measurement, CIC should ensure that there is financial data that is sufficiently robust and detailed to support the on-going analysis, and periodic evaluation, of program costs. | CIC agrees with this finding. Integrated, detailed and accurate financial data are of increasing importance to the measurement and evaluation of CIC programs. |
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OPMB | 2012 |
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Research & Evaluation | Q4 2011-12 | ||
3. The department should consider each of the following suggestions, investigate further, as required, and decide on how best to proceed. | ||||
(i) Communications CIC should permit and facilitate direct communications between missions and the CIO. The implementation of a feedback loop could help to identify any systematic errors and improve decision-making. Lessons learned through interaction with individual missions should be shared across the network. |
CIC agrees with this finding. |
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CPR/IR | Completed |
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CPR/IR | Ongoing | ||
(ii) Electronic Application The department should expedite the move to an e-application for the FSW Program. |
CIC agrees with this finding. GCMS has been fully implemented for Citizenship and Overseas Immigration processing. Implementation of GCMS for in Canada Immigration processing is in process. In July 2011, CIC introduced a 2D bar coded form for all Permanent Resident applications, including FSW applications. CIO and missions have started to receive applications and are able to upload these applications directly to GCMS. Use of this technology reduces the amount of time required to create applications and creates consistency in data entry. CIC will monitor the rate of applications submitted using 2D bar coded application forms. |
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GCMS | Q4 2012-13 |
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GCMS | Q4 2012-13 | ||
(iii) Fee Payment The electronic application platform should facilitate fee payment through such means as PayPal, etc. Also, consideration should be given to charging a fee for processing applications that are determined to be ineligible. This will help to cover some of the associated costs and deter applicants who know they are unlikely to be successful. |
CIC agrees with this finding. However, PWGSC/Receiver General determines which mode of payment will be acceptable to GoC. Currently Paypal or other electronic means (from banks) are not available. |
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Finance is lead on fee payment mechanisms in liaison with Receiver General | 2013 (TBC) |
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Finance with GCMS and IMTB | 2013 | ||
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Finance | Ongoing | ||
(iv) CIO Pilot Status Given that it appears to have a continued and increasing role in processing FSW applications, the CIO should be designated a permanent operation. |
CIC agrees with this finding. |
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CPR | March 2012 (anticipated) |
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