CIMM - IRCC’s Call Centre - Nov 25, 2020

Key messages

Supplementary messages

Client Support Centre volumes

COVID-19 impact on the Client Support Centre

COVID-19 impact on the Information Centre for Members of Parliament and Senators

Supporting facts and figures

Vote Sought in 2019-2020 Main Estimates Sought in 2019-2020 through Budget Implementation Vote Total 2019-2020 Sought in 2020-21 Main Estimates Year-over-year Main Estimates Variance Future Year Funding
(2021-2022)
Vote 1 – Operating $0 M $13.8 M $13.8 M $19.1 M $19.1 M $0 M
Statutory (Employee Benefits Plan) $0 M $2.7 M $2.7 M $3.7 M $3.7 M $0 M
Total $0 M $16.5 M $16.5 M $22.9 M $22.9 M $0 M

Numbers may not add up due to rounding

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