Government of Canada expands settlement services for newcomers in eastern Ontario

News release

August 23, 2022—Cornwall, Ontario—Newcomers to Canada play a crucial role in our country’s future and our economic recovery from the pandemic. They enrich our communities, and they work every day to create jobs, care for our loved ones and support local businesses.

To help newcomers settle in small and rural communities, and access essential services during their first year, Marie-France Lalonde, Parliamentary Secretary to the Minister of Immigration, Refugees and Citizenship, announced today the expansion of critical resettlement capacity and settlement services in eastern Ontario. Through an investment of $840,271, newcomers will have more access to case management support.

The Conseil Économique et Social d’Ottawa-Carleton (CESOC) also received $605,648 in additional funding to support its existing Refugee Resettlement Assistance Program. This will allow the organization to deliver essential services to more government-assisted refugees, including Afghan nationals, in their area. 

Settlement services help newcomers receive language training, find a job, and connect with their communities so that they can successfully integrate into Canadian society. Following the Resettlement Assistance Program and case management services call for proposals in August 2021, this project submitted by the CESOC was selected to provide additional case management services to help refugees and vulnerable newcomers settle and adapt to life in eastern Ontario.

This investment will extend case management services in Cornwall and the surrounding area in English and French, which will help vulnerable newcomers receive support and referrals to services needed to settle successfully into their new communities. The CESOC plays a key role in enhancing access to support services for refugees in smaller and rural communities, and providing newcomers with the tools needed for their long-term success.


“Newcomers and refugees have long been a driving force behind Canada’s society and economy, and our country has a proud tradition of being an international leader in resettlement and integration. This success could not be achieved without vital settlement service organizations, such as the Conseil Économique et Social d’Ottawa-Carleton, that help newcomers learn Canada’s official languages, find work, and build successful lives in their new communities.”

- Marie-France Lalonde, Parliamentary Secretary to the Minister of Immigration, Refugees and Citizenship

“As a long-standing partner of Immigration Refugee and Citizenship Canada, the CESOC greatly values this funding, which will allow our teams to continue to provide support to refugees newly settled in the region. The CESOC is grateful to the Department for its trust and believes that the effective socio-economic integration of refugees is a shared responsibility between the federal authorities and the community.”

- Saint-Phard Désir, Executive Director, Conseil Économique et Social d’Ottawa-Carleton

Quick facts

  • The Resettlement Assistance Program is a funding program that operates in all provinces except Quebec and supports government-assisted refugees and other eligible clients upon arrival in Canada. The program provides newcomers with direct financial support and funds service provider organizations to deliver immediate and essential services. 

  • Financial support includes a 1-time start-up allowance and monthly income support typically provided for up to 1 year or until clients can support themselves, whichever comes first. Resettlement Assistance Program service provider organizations deliver immediate and essential services to clients, generally within 4 to 6 weeks of arrival in Canada. 

  • Case management refers to a comprehensive approach to supporting the settlement of government-assisted refugees and other high-needs and vulnerable newcomers facing multiple and complex barriers to integration during their first 12 to 18 months in Canada. 

  • Case management services involve a comprehensive needs and assets assessment, resulting in a settlement plan that includes referrals, regular monitoring of progress and check-ins at set intervals, as well as personalized and intensive supports based on the client’s needs.

  • The CESOC is a non-profit organization that aims to promote the diversity of the francophone community in eastern Ontario, more specifically in the Ottawa region.

Associated links


Contacts for media only

Aidan Strickland
Press Secretary
Minister’s Office
Immigration, Refugees and Citizenship Canada

Media Relations
Communications Branch
Immigration, Refugees and Citizenship Canada

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