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If you have problems opening a form in your internet browser, you need to:

  1. Use your computer. The forms may not open on mobile devices (iPads, tablets, mobile phones).
  2. Make sure you have Adobe Reader 10 (or higher) already installed on your computer. If not, download Adobe Reader 10 for free. Adobe has help for solving common issues.
  3. You must save the file on your computer in a place you can remember.
  4. Open the file on your computer using Adobe Reader 10 (or higher).

For more help, see our downloading files section of the Help Centre.

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It is a good idea to clear your browser cache before downloading a form. When we update our application forms, if you don’t clear your cache, your browser may still open the old forms. Find out how to clear your cache.

We’re experiencing issues with some of our forms with 2D barcodes:

If you’re submitting one of these forms, you need to use version 11.0.09 of Acrobat Reader to fill it out.

If you’re applying at a visa application centre (VAC), they may ask you to re-fill out the form at their internet kiosks.

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Citizenship

Canadian citizenship

Proof of citizenship (citizenship certificate)

Citizenship status and records

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