Coronavirus disease (COVID-19): Biometrics

We recognize that the travel restrictions for those who are outside the US will have an impact on many people who can’t travel to Canada right now. These restrictions stop all non-essentialFootnote 1 (discretionary) travel to Canada.

Travelling to Canada: health check and quarantine

If you’re travelling by air, you need to pass a health check conducted by airlines before you’re allowed to board your flight. Anyone who shows symptoms of COVID-19 will not be allowed to enter Canada by air.

When you arrive in Canada, we’ll assess your health before you leave the port of entry. You must have a plan to quarantine for 14 days when you arrive in Canada. This is mandatory, even if you have no symptoms. If you don’t have a plan, you should not travel to Canada.

Only people who provide essential services, for example, truck drivers who regularly cross the border to maintain the flow of goods, are exempt from the quarantine requirements.

Last updated: May 15, 2020

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Biometrics extension for temporary and permanent residence applicants

Some biometrics collection sites are still closed. These sites include

If the site closest to you is closed, we’ll automatically extend your deadline to give your biometrics.

You don’t have to give your biometrics until the sites reopen. This applies to you, even if your biometrics instruction letter (BIL) says you have 30 or 90 days.

You don’t have to contact us for this extension, and you don’t need a new BIL to make another appointment when sites reopen. Bring your original BIL to your new appointment to show proof of payment.

Your application won’t be refused or closed if you can’t give your biometrics due to COVID-19 closures.

When biometrics collection sites open again

When biometrics collection sites are open again, you can give your biometrics, even if you can’t travel to Canada yet. You just need to pay the biometric fee (CAN$85). Once you give your biometrics, the biometric fee is non-refundable.

If you apply for temporary residence, your biometrics

Find out when you can give biometrics

Check our website regularly to find out if the biometrics collection site closest to you has reopened. Once the sites start to reopen, make an appointment as soon as possible to avoid delays.

Biometrics collection in Canada

As a temporary measure, to help keep everyone safe,

While the service is temporarily suspended at Service Canada locations, don’t go to another biometrics collection service, including

When Service Canada resumes collecting biometrics, you’ll have to make a new appointment at a designated Service Canada office. You won’t need a new BIL.

Workers changing jobs or employers in Canada

If your local Service Canada office is closed, you may not need to give your biometrics when you apply for a new work permit. After you apply and pay all your fees, we’ll let you know if this applies to you. If it does, we’ll refund your biometrics fee (CAN$85).

Biometrics collection outside Canada

If you can’t give your biometrics due to a location closure near you or a service disruption, don’t go to another biometrics collection service unless we tell you to. This includes

If you have a biometrics appointment scheduled

When biometrics collection resumes, you’ll have to make a new appointment at a VAC or ASC when they start collecting biometrics again. You won’t need a new BIL.

How to find out when biometrics collection resumes

Keep visiting for updates on when biometrics collection will start again.

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