Confirming your permanent residence online

If you got an email about the Permanent Residence Portal, it’s legitimate if

  • it came from an email address ending in @cic.gc.ca
  • it’s in both English and French
  • the subject line is “IRCC - Permanent Residence Portal (PR Confirmation) / Portail de résidence permanente (Confirmation de la RP)” 
  • it links to this page

In most cases, we can confirm permanent resident (PR) status

What you can do in the portal

Through this portal

As the principal applicant, you’ll act on behalf of your family, unless you tell us you’d like them to have their own accounts.

The portal is separate from your IRCC secure account.

How the portal works

Once we approve your application, we’ll

Do not create your own account. This can delay the process. Follow the instructions in the email we sent and we’ll create it for you.

Then you can

  1. sign in for the first time and create your own password
  2. confirm you are in Canada
  3. provide an updated home or postal address
  4. upload your photo (this must be a digital or scanned photo, not a picture of a paper photo taken with a camera or phone)

Once we review and accept the photo you submit (note that this may take some time), we’ll create your PR card within two weeks. We’ll send it to the mailing address in Canada you gave us. You can check to see if we’ve accepted your photo through the portal.

Uploading and submitting photos

If we return your photo, you can resubmit a new photo into the portal. Make sure the new photo meets all the photo requirements listed in the portal before you upload a new one.

Reasons your photo may be returned

To submit a photo

Immigration representatives

An immigration representative (also known as an immigration consultant or lawyer) can give you advice and help you with the portal for a fee. But they can’t

Other important information

Help for technical issues

Reset a password

When we create an account for you, we’ll send a temporary password valid for 14 days to your email address. If this temporary password expires or is lost, we need to reset it for you. If your temporary password isn’t working, contact us using the email address on your invitation message.

If you already created a portal account, and forgot the password you set, you can reset it through the link in the portal.

Supported browsers and devices

You can access the portal using

It works on mobile devices and desktop/PC.

Privacy

Our system briefly needs access to your photo library so you can select the photo you want to upload to the portal. This access won’t give us the ability to go through your photo library, or access it for any other purpose.

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: