Permanent residence confirmation portal

To manage the outbreak of the coronavirus disease (COVID-19), in most cases, we can confirm permanent resident (PR) status

What you can do in the portal

Through this portal

You can only have 1 profile per person. Each member of your family will have their own username and password.

The portal is separate from your IRCC secure account. There’s no information about your applications and you can’t check their status.

How the portal works

Once we approve your application, we’ll

Then you can

  1. sign in for the first time and create your own password
  2. confirm you are in Canada
  3. provide an updated home or postal address
  4. upload your photo (this must be a digital or scanned photo, not a picture of a paper photo taken with a camera or phone)

Once we review and accept the photo you submit, it will show this in the portal and you should get your PR card within one week. We’ll send it to the mailing address in Canada you gave us. You can check to see if we’ve accepted your photo through the portal.

Uploading and submitting photos

If we return your photo, you can resubmit a new photo into the portal. Make sure the new photo meets all the photo requirements listed in the portal before you upload a new one.

Reasons your photo may be returned

To submit a photo

Other important information

Help for technical issues

Reset a password

When we create an account for you, we’ll send a temporary password valid for 14 days to your email address. If this password expires, or you forget a password, you can reset it through the link in the portal.

Supported browsers and devices

You can access the portal using

It works on mobile devices and desktop/PC.


Our system briefly needs access to your photo library so you can select the photo you want to upload to the portal. This access won’t give us the ability to go through your photo library, or access it for any other purpose.

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