Ukraine immigration measures: Contact us

We’ve created a phone line and a web form to prioritize immigration-related questions from

Top questions

Tips to help you apply for the CUAET

How to contact us

Contact us

This page only has contact information for questions about

  • immigration
  • citizenship
  • passports

For other questions, learn about how Canada is responding to the Russian invasion of Ukraine.

Get email updates

You can sign up to get the latest updates on

  • immigration programs
  • priority processing to help affected people and
  • other information about the Russian invasion of Ukraine

Find out how to sign up.

Use our web form

If you use our web form, the information we need you to include depends on the reason you’re contacting us.

If you haven’t submitted an application yet or have a general question

To make sure we prioritize your question:

  1. Use this web form.
  2. In the “Tell us about your situation” box,
    • describe your situation, including what you need help with
    • add the keyword Ukraine2022 at the end of your description
If you’ve already submitted an application for yourself

To make sure we can find your application and prioritize your question:

  1. Use this web form.
  2. In the “Tell us about your situation” box,
    • describe your situation, including what you need help with
    • add the keyword Ukraine2022 at the end of your description
  3. If you’re changing your contact information (like your address or email), include both the old and new information in your request.
If you’re contacting us about someone else’s application

We’ll only share information with you if the principal applicant has authorized you to get information about their application. Learn more.

To make sure we prioritize your question:

  1. Use this web form.
  2. Complete the form using the applicant’s name and date of birth.
  3. In the “Tell us about your situation” box,
    • include your full name
    • describe your situation, including what you need help with
    • add the keyword Ukraine2022 at the end of your description
  4. If you’re changing contact information (like an address or email), include both the old and new information in your request.

Contact us by phone

Call us at +1-613-321-4243

Wait times may be longer due to call volumes.

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