Applying online – answers to top questions

Find answers to common questions about the basics of applying such as what is a UCI number, accepted file formats, size limits, how to reduce file size, troubleshooting technical issues and more.

All online applications

ID numbers
File formats and file size limits
Combining files for upload
Reviewing answers and signing an application
Viewing messages and other actions after you submit
Downloading PDF files

Troubleshooting technical issues

General technical issues
Maintenance downtime and unscheduled outages

Submitting documents on request

How to submit new documents when we request

Updating your information after you submit your application

Address and contact information

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