| Office of the Taxpayers' Ombudsperson
| news releases
OTTAWA, June 16, 2026 - Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, has released his annual report, In Pursuit of Better Service: Taxpayers Deserve More, which was tabled Friday in the House of Commons by Mr. Ryan Turnbull, Parliamentary Secretary to the Minister of Finance and National Revenue and to the Secretary of State (Canada Revenue Agency and Financial Institutions).
| Office of the Taxpayers' Ombudsperson
| news releases
OTTAWA, June 11, 2026 – The Taxpayers’ Ombudsperson, Mr. François Boileau, has opened a systemic examination into delays taxpayers are experiencing when the Canada Revenue Agency (CRA) determines that a T1 adjustment is complex.
| Office of the Taxpayers' Ombudsperson
| media advisories
June 10, 2026, OTTAWA, ON – On June 11, 2026, at 10:00 a.m., Canada’s Taxpayer’s Ombudsperson, Mr. François Boileau, will launch a systemic examination into delays taxpayers are experiencing when the Canada Revenue Agency (CRA) determines that a T1 adjustment is complex.
Mr. Boileau will be available to answer questions following the publication of the press release.
| Office of the Taxpayers' Ombudsperson
| news releases
OTTAWA, June 2, 2026 – The Taxpayers’ Ombudsperson, Mr. François Boileau, has opened a systemic examination into the options available to taxpayers who experience issues with the Canada Revenue Agency (CRA). Specifically, the Office of the Taxpayers’ Ombudsperson (OTO) will look into what options are available and whether the processes are fair and efficient.
| Office of the Taxpayers' Ombudsperson
| news releases
OTTAWA, April 9, 2026 – The Taxpayers’ Ombudsperson, Mr. François Boileau, has requested that the Canada Revenue Agency (CRA) make improvements to its online resources to help reduce the number of calls to its contact centres.
| Office of the Taxpayers' Ombudsperson
| statements
OTTAWA, February 19, 2026 – Tax season officially launches next week. For many taxpayers, this may be the only time of year when they interact with the Canada Revenue Agency (CRA). It is therefore important for the CRA to respond to enquiries in a timely manner to make sure it meets taxpayers’ expectations.
| Office of the Taxpayers' Ombudsperson
| statements
I was pleased to see the announcement from the Honourable Wayne Long, Secretary of State (Canada Revenue Agency and Financial Institutions), that the Grant program for the Community Volunteer Income Tax Program (CVITP) and the Income Tax Assistance – Volunteer Program (ITAVP) in Quebec has been extended for another three years.
| Office of the Taxpayers' Ombudsperson
| statements
Today marks the end of the 100-day plan that the Canada Revenue Agency (CRA) was directed to put in place to strengthen services, improve access, and reduce delays.
| Office of the Taxpayers' Ombudsperson
| news releases
The Taxpayers’ Ombudsperson has asked the Canada Revenue Agency (CRA) to improve the processing of complex T1 adjustments for persons with disabilities and their supporting family members.
| Office of the Taxpayers' Ombudsperson
| statements
Our Office has been closely monitoring the progress that the Canada Revenue Agency (CRA) has been making in the 100-day plan, which it was directed to put in place by the Honourable François-Philippe Champagne, Minister of Finance and National Revenue. Yesterday marked the halfway point for this plan, and that same day the Office of the Auditor General released its report on the CRA’s contact centres.
