| Office of the Taxpayers' Ombudsperson
| statements
Our Office has been closely monitoring the progress that the Canada Revenue Agency (CRA) has been making in the 100-day plan, which it was directed to put in place by the Honourable François-Philippe Champagne, Minister of Finance and National Revenue. Yesterday marked the halfway point for this plan, and that same day the Office of the Auditor General released its report on the CRA’s contact centres.
| Office of the Taxpayers' Ombudsperson
| statements
I am honoured that my term as Taxpayers’ Ombudsperson has been extended for another two years. I am humbled that the Government of Canada and the Honourable François-Philippe Champagne, Minister of Finance and National Revenue, trust me to continue improving the service that the Canada Revenue Agency (CRA) provides to the public.
| Office of the Taxpayers' Ombudsperson
| statements
OTTAWA, September 3, 2025 – I was pleased to learn about the recent request from the Honourable François-Philippe Champagne, Minister of Finance and National Revenue, and the Honourable Wayne Long, Secretary of State (Canada Revenue Agency and Financial Institutions), to the Canada Revenue Agency (CRA). The Minister and the Secretary of State have asked the CRA to implement a 100-day plan to strengthen its services, reduce delays, and improve accessibility for taxpayers.
| Office of the Taxpayers' Ombudsperson
| news releases
Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, has released his annual report, Clearing the Path, which was tabled today in the House of Commons. The report provides an overview of the activities of the Office of the Taxpayers’ Ombudsperson (OTO) between April 1, 2024, and March 31, 2025. It includes two recommendations to the Minister of Finance and National Revenue and the Chair of the CRA’s Board of Management to improve the CRA’s service to Canadians.
| Office of the Taxpayers' Ombudsperson
| statements
I would like to congratulate the Honourable François-Philippe Champagne, Minister of Finance and National Revenue, on his added responsibilities in Cabinet.I look forward to working with Mr. Champagne to improve services at the Canada Revenue Agency (CRA). The CRA has the dual responsibility of administering tax legislation and distributing benefit payments to those who need them most. I trust that he will give both aspects of this role the attention they require.
| Office of the Taxpayers' Ombudsperson
| news releases
Today, the Taxpayers’ Ombudsperson, Mr. François Boileau, released Timing Is Everything, the report on our Office’s examination into issues that could prevent some temporary residents from receiving the Canada child benefit (CCB) in a timely manner.
| Office of the Taxpayers' Ombudsperson
| news releases
Today, the Taxpayers’ Ombudsperson, Mr. François Boileau, released Unintended Consequences, the report on our Office’s examination into how the Canada Revenue Agency (CRA) administered the 2023 filing requirements for bare trusts.
| Office of the Taxpayers' Ombudsperson
| statements
It’s that time of year again! The Canada Revenue Agency (CRA) officially launched tax-filing season on February 24. From now until April 30, most taxpayers will be getting their paperwork in order to file their 2024 income tax and benefit returns.
| Office of the Taxpayers' Ombudsperson
| statements
I would like to welcome the new Minister of National Revenue, the Honourable Élisabeth Brière, as the Honourable Marie-Claude Bibeau moves on to the next stage of her career.
| Office of the Taxpayers' Ombudsperson
| news releases
The Taxpayers’ Ombudsperson, Mr. François Boileau, is pleased that the Canada Revenue Agency (CRA) has proactively waived the 2024 filing requirement for bare trusts, unless it makes a direct request.
