Statement from the Taxpayers’ Ombudsperson welcoming the new minister of national revenue
| Office of the Taxpayers' Ombudsperson | statements
Statement from the Taxpayers’ Ombudsperson welcoming the new minister of national revenue
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Taxpayers’ Ombudsperson requests that the Canada Revenue Agency make improvements to respect Canadians’ right to be represented by a person of their choice
| Office of the Taxpayers' Ombudsperson | news releases
The Taxpayers’ Ombudsperson, Mr. François Boileau, sent a service improvement request to the Canada Revenue Agency (CRA), asking it to update its processes and its content on Canada.ca to make sure it respects Taxpayer Right 15 of the Taxpayer Bill of Rights, “You have the right to be represented by a person of your choice.”
Taxpayers’ Ombudsperson requests that the Canada Revenue Agency improve the information it provides to Indigenous Peoples
| Office of the Taxpayers' Ombudsperson | news releases
The Taxpayers’ Ombudsperson, Mr. François Boileau, has sent a service improvement request to the Canada Revenue Agency (CRA), asking it to update its information for Indigenous Peoples on Canada.ca.
Taxpayers’ Ombudsperson to monitor and examine issues related to CRA communications about the collection of COVID-related benefit overpayments
| Office of the Taxpayers' Ombudsperson | news releases
Taxpayers’ Ombudsperson to monitor and examine issues related to CRA communications about the collection of COVID-related benefit overpayments
Taxpayers’ Ombudsperson’s statement regarding Budget 2023 tax-filing proposals
| Office of the Taxpayers' Ombudsperson | statements
Taxpayers' Ombudsperson released a statement regarding the 2023 federal budget
Taxpayers’ Ombudsperson releases report on the fairness of the Canada Revenue Agency’s audit process for charities
| Office of the Taxpayers' Ombudsperson | news releases
OTTAWA, March 27, 2023 – Today, the Taxpayers’ Ombudsperson, Mr. François Boileau, released Charity Begins with Fairness: More to Explore. This report is in response to the request made by the Honourable Diane Lebouthillier, Minister of National Revenue, in August 2021, after the Government of Canada’s National Summit on Islamophobia. The Minister asked the Ombudsperson to examine concerns raised by certain Muslim-led charities, engage other registered charities led by racialized communities about their experiences with the Canada Revenue Agency (CRA), and clarify the CRA’s role in national security.
Statement from the Taxpayers’ Ombudsperson regarding the launch of the 2023 tax season
| Office of the Taxpayers' Ombudsperson | statements
Over the past years, the Canada Revenue Agency (CRA) has been crucial to delivering benefits, especially COVID-19 benefits, to many Canadians, including those with low and moderate incomes. Although the paperwork can seem daunting, filing your tax return on time each year opens the door to the many benefits and credits you could be entitled to, such as the GST/HST credit and the Canada child benefit.
Taxpayers’ Ombudsperson recommends ways to improve communication from the Canada Revenue Agency
| Office of the Taxpayers' Ombudsperson | news releases
OTTAWA, January 24, 2023 – Today, the Taxpayers’ Ombudsperson, Mr. François Boileau, released The Lockout: Communication Was the Key. This report examined the communications the Canada Revenue Agency (CRA) provided to taxpayers after it locked out some users from their CRA accounts in mid-February 2021 in an effort to protect accounts that could have been compromised. Many affected taxpayers expressed concerns about the lack of clear and timely communication from the CRA.
2021-2022 Annual Report of the Office of the Taxpayers' Ombudsperson: The CRA can do better when it comes to communicating with Canadians
| Office of the Taxpayers' Ombudsperson | news releases
Today, Canada's Taxpayers' Ombudsperson, François Boileau, released his second annual report, Service Matters: Numbers Speak Volumes, which was tabled earlier today in the House of Commons by Mr. Peter Fragiskatos, the Parliamentary Secretary to the Minister of National Revenue.
Taxpayers’ Ombudsperson requests the Canada Revenue Agency take more action to assist Canadians fleeing abuse or violence
| Office of the Taxpayers' Ombudsperson | news releases
Today, Canada’s Taxpayers’ Ombudsperson, François Boileau, announces a new service improvement request following his Office’s collaboration with Ending Violence Association of Canada (EVA Canada).
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