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Taxpayers’ Ombudsperson launches systemic examination into delays in Canada child benefit payments for temporary residents

| Office of the Taxpayers' Ombudsperson | news releases

The Taxpayers’ Ombudsperson, Mr. François Boileau, has opened a systemic examination into issues that could prevent some temporary residents from receiving the Canada child benefit (CCB) in a timely manner. Temporary residents are legally authorized by Immigration, Refugees and Citizenship Canada (IRCC) to enter Canada for temporary purposes, including as a visitor, student, worker, or temporary resident permit holder. Most temporary residents are eligible to receive the CCB in their 19th month of continuous residency in Canada. However, the Office of the Taxpayers’ Ombudsperson (OTO) has found issues that could be causing unnecessary interruptions in CCB payments to some temporary residents.


Statement from the Taxpayers’ Ombudsperson about the launch of the 2024 tax season

| Office of the Taxpayers' Ombudsperson | statements

Tax season is upon us. This year, the process of filing an income tax and benefit return may feel particularly daunting. After a long period of high inflation following the COVID 19 pandemic, many Canadians are feeling financial strain. In such a stressful economic environment, the last thing anyone needs is a service issue with the Canada Revenue Agency (CRA).


The Office of the Taxpayers’ Ombudsperson celebrates 15 years of serving Canadians

| Office of the Taxpayers' Ombudsperson | statements

This year at the Office of the Taxpayers’ Ombudsperson (OTO), we are celebrating our 15th anniversary. Since we began operations in 2008, our mission has been to help Canadians who are having service issues with the Canada Revenue Agency (CRA). We do this by examining complaints and by increasing awareness of their rights, namely under the Taxpayer Bill of Rights. Although the OTO is very small compared to the CRA, we have accomplished an impressive scale of work for our size.


2022–2023 Annual Report of the Office of the Taxpayers' Ombudsperson: Emphasis on the Taxpayer Bill of Rights

| Office of the Taxpayers' Ombudsperson | news releases

OTTAWA, November 28, 2023 - Today, Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, released his annual report, Upholding Your Rights, which was tabled earlier today in the House of Commons by Ms. Iqra Khalid, Parliamentary Secretary to the Minister of National Revenue. The report provides an overview of the activities of the Office of the Taxpayers’ Ombudsperson (OTO) between April 1, 2022, and March 31, 2023.


Taxpayers’ Ombudsperson requests that the Canada Revenue Agency make improvements to respect Canadians’ right to be represented by a person of their choice

| Office of the Taxpayers' Ombudsperson | news releases

The Taxpayers’ Ombudsperson, Mr. François Boileau, sent a service improvement request to the Canada Revenue Agency (CRA), asking it to update its processes and its content on Canada.ca to make sure it respects Taxpayer Right 15 of the Taxpayer Bill of Rights, “You have the right to be represented by a person of your choice.”


Taxpayers’ Ombudsperson releases report on the fairness of the Canada Revenue Agency’s audit process for charities

| Office of the Taxpayers' Ombudsperson | news releases

OTTAWA, March 27, 2023 – Today, the Taxpayers’ Ombudsperson, Mr. François Boileau, released Charity Begins with Fairness: More to Explore. This report is in response to the request made by the Honourable Diane Lebouthillier, Minister of National Revenue, in August 2021, after the Government of Canada’s National Summit on Islamophobia. The Minister asked the Ombudsperson to examine concerns raised by certain Muslim-led charities, engage other registered charities led by racialized communities about their experiences with the Canada Revenue Agency (CRA), and clarify the CRA’s role in national security.


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