| Office of the Taxpayers' Ombudsperson
| news releases
The Taxpayers’ Ombudsperson, Mr. François Boileau, sent a service improvement request to the Canada Revenue Agency (CRA), asking it to update its processes and its content on Canada.ca to make sure it respects Taxpayer Right 15 of the Taxpayer Bill of Rights, “You have the right to be represented by a person of your choice.”
| Office of the Taxpayers' Ombudsperson
| news releases
The Taxpayers’ Ombudsperson, Mr. François Boileau, has sent a service improvement request to the Canada Revenue Agency (CRA), asking it to update its information for Indigenous Peoples on Canada.ca.
| Office of the Taxpayers' Ombudsperson
| news releases
OTTAWA, March 27, 2023 – Today, the Taxpayers’ Ombudsperson, Mr. François Boileau, released Charity Begins with Fairness: More to Explore. This report is in response to the request made by the Honourable Diane Lebouthillier, Minister of National Revenue, in August 2021, after the Government of Canada’s National Summit on Islamophobia. The Minister asked the Ombudsperson to examine concerns raised by certain Muslim-led charities, engage other registered charities led by racialized communities about their experiences with the Canada Revenue Agency (CRA), and clarify the CRA’s role in national security.
| Office of the Taxpayers' Ombudsperson
| statements
Over the past years, the Canada Revenue Agency (CRA) has been crucial to delivering benefits, especially COVID-19 benefits, to many Canadians, including those with low and moderate incomes. Although the paperwork can seem daunting, filing your tax return on time each year opens the door to the many benefits and credits you could be entitled to, such as the GST/HST credit and the Canada child benefit.
| Office of the Taxpayers' Ombudsperson
| news releases
OTTAWA, January 24, 2023 – Today, the Taxpayers’ Ombudsperson, Mr. François Boileau, released The Lockout: Communication Was the Key. This report examined the communications the Canada Revenue Agency (CRA) provided to taxpayers after it locked out some users from their CRA accounts in mid-February 2021 in an effort to protect accounts that could have been compromised. Many affected taxpayers expressed concerns about the lack of clear and timely communication from the CRA.
| Office of the Taxpayers' Ombudsperson
| news releases
Today, Canada's Taxpayers' Ombudsperson, François Boileau, released his second annual report, Service Matters: Numbers Speak Volumes, which was tabled earlier today in the House of Commons by Mr. Peter Fragiskatos, the Parliamentary Secretary to the Minister of National Revenue.
| Office of the Taxpayers' Ombudsperson
| news releases
Today, Canada’s Taxpayers’ Ombudsperson, François Boileau, announces a new service improvement request following his Office’s collaboration with Ending Violence Association of Canada (EVA Canada).
| Office of the Taxpayers' Ombudsperson
| statements
Following her participation in the National Summit on Islamophobia on July 22, 2021, the Minister of National Revenue, the Honourable Diane Lebouthillier, asked our Office to conduct a systemic review to investigate the concerns expressed by certain charities, run by Muslims about their treatment by the Canada Revenue Agency (CRA), and to engage other charities led by racialized communities about their experiences with the CRA.
