Info Source: Sources of Federal Government and Employee Information

General Information

Introduction to Info Source

Info Source: Sources of Federal Government and Employee Information provides information about the functions, programs, activities and related information holdings of government institutions subject to the Access to Information Act and the Privacy Act. It provides individuals and employees of the government (current and former) with relevant information to access personal information about themselves held by government institutions subject to the Privacy Act and to exercise their rights under the Privacy Act. The introduction and an index of institutions subject to the Access to Information Act and the Privacy Act are available centrally.

The Access to Information Act and the Privacy Act assign overall responsibility to the President of Treasury Board (as the designated Minister) for the government-wide administration of the legislation.

Background

For information on the Board’s history, legislative foundation, and how the PBC reports to Parliament, follow the links provided.

Responsibilities

The Board carries out its responsibilities through its national office in Ottawa, as well as five regional offices across the country (Pacific/Yukon, Prairies/NWT, Ontario/Nunavut, Quebec and Atlantic). Conditional release decisions are made by Board members in the regions. Board members are supported by staff who schedule hearings, provide information for decision-making, ensure that information for decision-making is shared with offenders, and communicate conditional release decisions to the offender, Correctional Service of Canada (CSC) representatives and others as required. Regional staff also provides information to victims, make arrangements for individuals to observe hearings, and manage requests for access to the Board's decision registry. Board members located at National Office make record suspension decisions and conditional release appeal decisions. Staff at National Office deliver the record suspension and clemency program; develop conditional release, record suspensions and clemency policy; coordinate Board member training; and deliver a program of public information. As well, National Office provides leadership for strategic and operational planning, resource management, performance monitoring, audits and investigations, appeals and an array of internal services.

Follow the links provided to read about the Board’s mandate and major policies.

Institutional Functions, Programs and Activities

The PBC has four program activities that contribute to the PBC's single strategic outcome: conditional release and record suspension decisions and decision processes that safeguard Canadian communities.

CONDITIONAL RELEASE DECISIONS

This Program Activity (PA) supports public safety by providing quality decisions on the timing and conditions of release of offenders into the community. Through this PA, PBC staff provides timely, accurate information for Board member decision-making, and develop effective training and policies that are essential tools for quality risk assessment and decision-making.

Conditional Release Decisions (Parole)

Description: This bank describes information that is used in support of decision-making by the PBC for all types of conditional releases, including statutory releases and release of individuals, who were subject to long-term supervision orders. Personal information may include name, contact information (current and past), biographical information, biometric information, gender, citizenship status, credit history, criminal checks/history, date and place of birth, date and place of death, educational information, employee identification number, employment equity information, employee personnel information, financial information, medical information, language, other identification numbers (e.g. Federal Prison System (FPS) Number, driver's license number), opinions or views of or about individuals, photos, physical attributes, signature, Social Insurance Number (SIN).

Notes: In addition to the requirements specified on the Treasury Board of Canada Secretariat (TBS) Personal Information Request form, individuals requesting information described by this bank must provide their date of birth and/or FPS number. Information may be stored electronically in the Offender Management System (OMS) and Appeal Division Tracking System. This Personal Information Bank (PIB) was updated in 2014 and was previously entitled Parole Case Files. SINs can be found in some PBC files. They were collected at one time in the 1970s and as a result can be found in some archived files. They can be found in current files as well but the SIN is no longer collected, used or disclosed by the PBC.

Class of Individuals: Individuals who are serving or who, at one time, were serving a sentence of imprisonment in a federal and/or provincial penitentiary and applied for parole to the PBC. These records may also contain personal information on individuals other than the individual for whom a file was created, including: the individual's family, friends or representatives, observers at the offender's hearing(s) which may include the general public (18 years of age and over); victims and their families and supporters; caregivers of victims; offender's family members and supporters; media representatives and members of the general public requesting a decision.

Purpose: Personal information is collected pursuant to the Corrections and Conditional Release Act (CCRA) in accordance with sections 99 up to and including section 146 and is used by the PBC to make decisions regarding full or day parole, some temporary absences and to set conditions on various forms of conditional release.

Consistent Uses: Some personal information may be shared with the Correctional Service of Canada (CSS) (Case Management Bank CSC PPU 042), Royal Canadian Mounted Police (RCMP) (National Repository of Fingerprint and Criminal Record Information CMP PPU 030), Canada Border Services Agency (CBSA) (Immigration Warrant File CBSA PPU 026), and Immigration, Refugees and Citizenship Canada (IRCC) (Immigration Case File CIC PPU 042), for the purpose of law enforcement and investigations. In cases where an offender or parolee is granted permission to travel, selected information may be shared with IRCC to issue a Limited Validity Passport (see institution-specific PIBs IRCC updated in 2015). Information may also be shared with board of investigations to conduct review into incidents where offenders on conditional release have committed a serious offence in the community or to the Department of Justice (DoJ) (Civil Proceedings and Legal Services JUS PPU 010) when a court action is brought against the federal government. Information may be shared with the provinces under an agreement or arrangement for the purpose of administering or enforcing any law or carrying out a lawful investigation. Information may be shared with the PBC Appeal Division (this is the PIB that includes Appeals, no separate PIB is required, please refer to Class of Record (CoR) - Decision-Making (Conditional Release) PBC CLCC 005) to assist in the Appeals Process and to victim services to assist victims. Some information may be shared with registered victims, members of the general public making a request for a decision and observers requesting to observe a PBC hearing. Information may also be used or disclosed for enforcement, evaluation, reporting and program monitoring.

Retention and Disposal Standards: Parole Case Files are kept for 10 years after warrant expiry date, or long term expiry date where applicable and destroyed thereafter or are destroyed 10 years from the date PBC is notified by RCMP of the offender's death. Records deemed to be of historical value are retained by Library and Archives Canada (LAC). Hearing tapes are retained as follows: all hearing tapes for 2 years after their last administrative use, or until there is a further hearing, if one has not been held within 2 years; and until warrant expiry date when the hearing resulted in the release of the offender; and until 2 years after warrant expiry date when considered necessary by the Regional Director or Regional Manager in cases where an investigation has been ordered; if it is reasonable to believe that there may be a further interest in the recording; or it may assist administrative functions of the Board.

RDA Number: 94/056

Related Record Number: PBC CLCC 005, PBC CLCC 010, PBC CLCC 015

TBS Registration: 000506

Bank Number: PBC PPU 005

DECISION-MAKING

Through the Decision-Making Sub-Activity, the Board ensures appropriate preparation to support reviews, including panel reviews and in-office reviews, and ensures that the law and Board policy are respected; the rules of fundamental justice are adhered to; and that the Board's decisions are based upon relevant, reliable and persuasive information.

Decision-Making (Conditional Release)

Description: Includes records for offenders serving a federal sentence or who have applied for day or full parole in a province or territory without a provincial parole board. It includes records of assessment and reports provided by the Board's criminal justice partners, including the Correctional Service of Canada (CSC), courts, police, provincial correctional authorities, and victims. It also includes records submitted by offenders, their family members, employers, and/or other supports. The records include information and correspondence generated by the Board regarding an offender's reviews, eligibility and decisions. Records contain information on Board decisions pertaining to temporary absences, day parole, full parole and detention, as well as conditions for offenders released on statutory release and long-term supervision orders. The records include decisions pertaining to the cancellation of suspensions, revocations, termination of release, appeals, and/or parole by exception. Records include information regarding the violation and suspension of conditional release, statutory release and long-term supervision orders, as well as information concerning the apprehension of suspended offenders. Records are used to provide timely, accurate information for Board member decision-making, and to develop effective training and policies that are essential tools for quality risk assessment and decision-making.

Document Types: Police reports, FPS criminal record sheet, psychological/psychiatric reports, risk assessments, community assessments, program reports, correctional plans, victim impact statements, warrant of committal, employment information, court transcripts, letters, correspondence, criminal records, audio recordings of hearings, Parole Board decisions for federal and provincial cases, assessments completed by the CSC.

Format: Audio Recordings of Hearings

Record Number: PBC CLCC 005

DECISION-MAKING SUPPORT

Through the Decision-Making Support Sub-Activity, the Board provides timely, accurate information for Board member decision-making and provides the essential tools for quality risk assessment.

Decision-Making Support (Conditional Release)

Description: Records relate to administrative information surrounding the overall administration of the PBC in the area of Conditional Release. Records include interactions of the Board with its partners and stakeholders in the area of criminal justice, as well as statistics, research reports, and other general information that support the implementation of the Board's mandate. Other records include administrative information surrounding the Parole Board specific to the conditional release program (parole). They include a broad range of subject areas consisting of temporary absences, day parole, full parole, statutory release, detention, long-term supervision orders and conditions. Records contain administrative information on the review terms and eligibility dates for temporary absences, day parole, full parole, statutory release and long-term supervision orders. The records include legislation, correspondence with criminal justice partners, policies, and procedures specific to the eligibility dates and terms of eligibility for federally sentenced offenders and provincially sentenced offenders eligible for parole in provinces and territories where there is no provincial parole board. Records are related to the eligibility calculation for new sentences as well as following revocation, termination and/or sentence re-calculation.

Document Types: Policies, procedures, guidelines, newsletters, research notes, discussion papers, enquiries, e-mails, reports, fact sheets, briefing notes, memos, correspondence, reviews, evaluations, statistics, agreements, annual reports, committee information, delegation of authority, legislation, legal matters, speeches and consultations.

Record Number: PBC CLCC 010

Parole - Audits and Investigations

Description: Records related to audits or investigations into incidents in the community involving the death or serious harm of someone at the hands of an offender on conditional release. Case reviews and full case reviews, which consist of an in-depth review of file documentation and hearing audio recordings, are conducted on particular issues or into selected incidents. Boards of Investigation are convened by the Chairperson and may be conducted jointly with the Correctional Service of Canada (CSC) within the authority of the Corrections and Conditional Release Act and the Inquiries Act. Consistent with the need to ensure the safety and protection of the public, these reports provide a factual account of the incidents and demonstrate accountability through the corrective actions taken to ensure the continued safety of the community and public confidence in the parole system. Individuals seeking access to these records must provide the location and approximate date of the incident. Records include: the convening order with terms of reference, the facts pertaining to the situation being investigated, a chronology, a description of the offender's criminal history and behaviour in the institution and the community, the issues developed during the investigation, the findings of the Board of Investigation, and the recommendations made on the basis of these findings.

Document Types: Reports, convening orders, interviews, covering letters, notes, investigations, suspension warrants, casework records, risk assessments, tombstone data, assessments, correctional plans, criminal histories, police/court documents, reviews, decisions and psychology/psychiatric reports.

Record Number: PBC CLCC 015

CONDITIONAL RELEASE OPENNESS AND ACCOUNTABILITY

This Program Activity ensures that the Board operates in an open and accountable manner, consistent with the provisions of the Corrections and Conditional Release Act (CCRA). This Program Activity consists of assistance to observers, victims and offenders at hearings and those who seek access to the Board's registry of decisions. It also includes the provision of information for victims of crime, dissemination of information to the public, encouragement of stakeholder and community engagement, as well as performance monitoring and reporting.

Conditional Release Openness and Accountability (Victims, Observers and Requests for Access to the Decision Registry)

Description: This bank describes information related to individuals who make requests to the PBC for offender information including victims, observers at an offender's hearing(s) and individuals requesting offender information from the decision registry. Personal information may include name, contact information (current and past), biographical information, criminal checks/history, date of birth, date of death, education information, gender, medical information, language, physical attributes, signature, opinions or views supplied, notification preferences, offence of victimization and relationship to offender.

Notes: In addition to the requirements specified on the Treasury Board of Canada Secretariat Personal Information Request form, individuals requesting information described by this bank must provide the offender's name. All criminal records checks are completed by the Correctional Service of Canada (CSC) for observers at a hearing. Information on whether a person has passed the screening can be found on file with the PBC but the collection, use and disclosure of this information is the responsibility of CSC. Information may be stored electronically in the Offender Management System (OMS), Documentum Records Manager and Maximizer. |Please note CSC and PBC share the same database, the Offender Management System. Offenders wishing to access their personal information should refer to Conditional Release Decisions (Parole) PBC PPU 005.

Class of Individuals: Victims of an offence for which the offender was convicted or for which the offender was not prosecuted or convicted but for which a complaint was made, their relatives, dependents, spouse including common-law spouse, caregivers by law, offenders, and other individuals requesting information from the decision registry, including those requesting to observe a hearing.

Purpose: Personal information is collected pursuant to the Corrections and Conditional Release Act (CCRA) in accordance to sections 140, 144, 144.1 and are used to determine an individual's eligibility to access offender information under the CCRA, as well as facilitate the disclosure of information. Personal information is also used to facilitate the observation of offender hearings and in assisting those individuals who seek access to the PBC's Decision Registry.

Consistent Uses: Personal information may be shared with the Correctional Service of Canada (CSC) (Victims CSC PPU 135) for the coordination of victim services as they relate to the provision of information about the offender, pursuant to the CCRA. Information is shared with the Department of Justice Canada (DoJ) (Grants and Contributions JUS PPU 165) under the program called 'The Victims Fund' which offers financial assistance to registered victims who wish to attend PBC hearings. In some cases, information may be shared with the provinces, policing services as well as provincial institutions when a hearing takes place in a provincial institution. Victim information may be shared with municipal, provincial and federal policing services (Royal Canadian Mounted Police (RCMP) (Protection of Personnel and Government Property CMP PPU 055) to substantiate a claim that they meet the requirement of a victim pursuant to the CCRA. Information may also be used or disclosed for evaluation, reporting, anonymous questionnaires, safety, security and program monitoring.

Retention and Disposal Standards: Records are kept for 10 years after warrant expiry date, or long term expiry date where applicable, and destroyed thereafter. Exceptions to the retention period would be records that are deemed to be of historical value which in turn are retained by Library and Archives Canada (LAC).

RDA Number: RDA 2005/006

Related Record Number: PBC CLCC 020

TBS Registration: 20100558

Bank Number: PBC PPU 015

ASSISTANCE SUPPORT

Through this Program Sub-Activity, the Board provides assistance to observers, victims and offenders at hearings and to those who seek access to the PBC’s decision registry.

Assistance Support - Victims, Observers and Requests for Access to the Decision Registry

Description: The Corrections and Conditional Release Act (CCRA)allows members of the public, including victims, to attend and observe parole hearings and to request copies of the Board's written decisions from the decision registry. These decisions contribute to the openness and accountability of the Board and to the public's understanding of the decision-making process. Records relate to requests for specific offenders under the Board's jurisdiction. Records include requests from victims for information about the offender who harmed them, requests from victims and the general public (including media) to observe an offender's hearing, as well as decision registry requests. Records relate to the provision of information for victims of crime; assistance for observers at hearings and those who seek access to the Board's registry of decisions.

Document Types: Letters, forms, victim presentations, decision registry requests and victim and observer applications.

Record Number: PBC CLCC 020

RECORD SUSPENSION DECISIONS / CLEMENCY RECOMMENDATIONS

A record suspension is a formal attempt to remove the stigma of a criminal record for people found guilty of a federal offence and who, after satisfying their sentence and a specified waiting period, have shown themselves to be law-abiding citizens. Through this Program Activity, the PBC screens applications for eligibility and completeness, collects information for decision-making and develops policy and procedures to guide the collection of information and decision processes. The Royal Prerogative of Mercy (RPM also know as Clemency) is a monarch’s prerogative exercised in Canada by the Governor General or the Governor in Council. Clemency is granted in exceptional circumstances in deserving cases involving federal offences, where no other remedy exists in law to reduce severe negative effects of criminal sanctions.

The Governor General or the Governor in Council grants clemency upon the recommendation of a Minister of the Crown. In most cases it is the Minister of Public Safety who makes the recommendation. Under Section 110 of the Corrections and Conditional Release Act (CCRA), the PBC is authorized to investigate RPM requests for federal offences. The role of the PBC in clemency cases is to review applications, conduct investigations (at the direction of the Minister of Public Safety), and make recommendations to the Minister regarding whether to grant the clemency request.

This Program Activity is designed to support public safety, rehabilitation and community reintegration by providing quality pardon decisions and clemency recommendations.

Record Suspension Decisions/Clemency Recommendations

Description: This bank describes information about criminal record suspensions, relief from prohibitions and acts of clemency including information received from police services and courts. Personal information may include name, contact information (current and past), biographical information, biometric information, gender, citizenship status, credit history, criminal checks/history, date and place of birth, date and place of death, educational information, employee identification number, employment equity information, employee personnel information, financial information, medical information, language, other identification numbers (e.g. Federal Prison System Number (FPS), driver’s license number), opinions or views of or about individuals, photos, physical attributes, signature, and Social Insurance Number (SIN).

Notes: In addition to the requirements specified on the Treasury Board of Canada Secretariat Personal Information Request form, individuals requesting information described by this bank must provide their date of birth and/or FPS number. Information may be stored electronically in the Pardon and Record Suspension System (PARSS) and the Offender Management System (OMS). Information is not collected from victims; however victims may write to the PBC and under these circumstances, the information will be stored on the record suspension file. This PIB was updated in 2014 and was previously entitled Pardon and Clemency Case Files. Social Insurance Numbers can be found in some PBC files. They were collected at one time in the 1970s and as a result can be found in some archived files. They can be found in current files as well but the SIN is no longer collected, used or disclosed by the PBC.

Class of Individuals: Individuals who have applied to the PBC for a decision concerning a record suspension, an Act of Clemency or relief from a driving prohibition, legal representatives, applicant representatives and police forces, officers of the court, victims, and any other individual or representative who provides information about the offender or the victim(s), including: family, friends, community groups, Aboriginal groups, parole officers, and health professionals.

Purpose: Personal information is used by Members of the PBC and/or by the Governor General or the Governor in Council (Federal Cabinet) to make decisions regarding criminal record suspensions, relief from prohibitions and acts of clemency. Personal information is collected pursuant to the Corrections and Conditional Release Act, the Criminal Records Act and the Criminal Code of Canada. The Social Insurance Number (SIN) may be found in historical record suspension and clemency files, but the SIN is not used or disclosed by the PBC.

Consistent Uses: Some personal information may be shared with Royal Canadian Mounted Police (National Repository of Fingerprint and Criminal Record Information, RCMP PPU 030), Treasury Board of Canada Secretariat, Privy Council Office (PCO) (Security and Intelligence Information Files, PCO PPU 005), Correctional Service of Canada (CSC) (Pardons, CSC PPU 110), Immigration, refugees and Citizenship Canada (IRCC) (Immigration Case File, CIC PPU 042) and Immigration and Refugee Board of Canada (IRB) (Immigration Division Case Files IRB PPU 140) for the purpose of verifying information supplied within the record suspension application and considering additional information during the investigative process. Information collected during the application process may be disclosed to foreign governments, to INTERPOL, and to law enforcement agencies. Information may also be shared with PBC audit and investigations programs (this is the PIB that includes Audits, no separate PIB is required, please refer to Class of Record (CoR) Parole - Audits and Investigations PBC CLCC 015) and to the Department of Justice (DoJ) legal services (Civil Proceedings and Legal Services, JUS PPU 010) when a court action is brought against the federal government. Information may be shared with appropriate law enforcement agencies during the investigative process. Before granting a record suspension, information collected is verified with personal information found in the following external systems/databases: Query Criminal Record, the Canadian Police Information Centre, Police Information Reporting/Retrieval System, Criminal Name Index and Police Reporting and Occurrence System. Unless the record suspension was subsequently revoked, personal information may also be disclosed if approved by the Minister of Public Safety Canada who, before granting such approval, must be satisfied that the disclosure is desirable in the interests of the administration of justice or for any purpose related to the safety or security of Canada. Information may also be used or disclosed under sections 8(2) of the Privacy Act, for reporting, evaluation, and research purposes and to establish an inventory of record suspensions.

Retention and Disposal Standards: Records for record suspensions will be retained by the PBC for the following periods: record suspensions granted for 50 years, record suspensions denied for 2 years, record suspensions revoked or ceased for 2 years, record suspensions discontinued for 2 years. Records regarding clemency or relief from a driving prohibition: granted for 25 years, discontinued for 2 years. Clemency records are then transferred to Library and Archives Canada (LAC) for archival purposes.

RDA Number: 94/035

Related Class of Record Number: PBC CLCC 025, PBC CLCC 030

TBS Registration: 000507

Bank Number: PBC PPU 010

DECISION-MAKING AND RECOMMENDATION SUPPORT

Through this Program Sub-Activity, the PBC Record Suspension staff screen record suspension applications for eligibility and completeness; and collect, investigate and analyze appropriate information for decision-making regarding record suspensions.

Clemency staff assess the initial merit of a Clemency request by having the applicant submit an application for a specific remedy; by collecting data and information from the applicant and other sources in order to determine if there is a prima facie case to warrant a recommendation to the Minister to further investigate the merit of the application (section 110 of the CCRA). If an investigation is authorized by the Minister, staff investigates and analyses appropriate information for recommendation to the Minister.

Decision-making and Recommendation Support (Record Suspensions/Clemency)

Description: Includes records of recommendations from the Executive Vice-Chairperson of the PBC to the Minister of Public Safety and Emergency Preparedness, as to whether an investigation into the merits of a clemency request is warranted and the direction of the Minister in accordance with section 110 of the Corrections and Conditional Release Act. When an investigation is directed, records include inquiries with various justice agencies and partners, investigative reports, and recommendations. If the vote is negative, records include written reasons and may also include representations to Board members by the applicant. Records also relate to the Chairperson advising the Minister whether he supports the Board members' final recommendation. Records are related to informing the applicant and the agencies concerned of the decision. For requests for relief from driving prohibition, records are related to the decision, the Board's recommendation and the Governor General's granting of this document. Record suspension records relate to the screening of applications for eligibility and completeness and the collection of appropriate information for decision-making. The records include additional information obtained through investigations on conduct and behaviour through communications with law enforcement agencies, courts, other relevant sources, databases, on-line searches and evaluations.

Document Types: Memorandum; processing documentation generated in the Pardon And Record Suspension System (PARSS); queries conducted in Canadian Police Information Centre (CPIC); Police Information and Retrieval System (PIRS); Police Reporting and Occurrence System (PROS) and other databases; police investigative reports; victim impact statements; correspondence from provincial Ministries of the Attorney General; other federal government departments and judges; draft orders; Orders in Council; official record suspension documents; criminal records; record suspension applications; court reports; police reports; identification documents such as passports, driver's licence, health cards, citizenship cards, assessment reports, case summaries, correspondence, victim statements and letters.

Record Number: PBC CLCC 030

Policies and Procedures (Record Suspension/Clemency)

Description: Includes records related to Ministerial guidelines and criteria specific to each type of remedy to assess clemency requests and make recommendations to the Minister. Records related to record suspension include policies that guide decision processes and ensure consistency in tasks, as well as handling of applications and decisions. Records related to the identification of pertinent issues to be defined and operating practices regarding the record suspension application process.

Document Types: Relevant legislation and regulations, internal procedure manual, briefing notes, presentation decks, statistical reports, correspondence, updates to staff, meeting minutes, operating practice notices, operation practice manual, policy manual, productivity reports, internal directives, email, backgrounders and guidelines.

Record Number: PBC CLCC 035

SUPPORT REHABILITATION

Through this Program Sub-Activity, the Board provides quality record suspension decisions and clemency recommendations.

Support Public Safety and Rehabilitation (Record Suspensions/Clemency)

Description: Includes records related to the processing of clemency applications under the Letters Patent and the Criminal Code of Canada provisions for the exercise of the Royal Prerogative of Mercy, and applications for relief from driving prohibitions under the Corrections and Conditional Release Act (CCRA). The records also include general inquiries from the public and justice system participants as defined in the Criminal Code, and requests for the status on case-specific files from Members of Parliament and the Senate. Includes records related to providing quality record suspension decisions; correct and comprehensive information on the Criminal Records Act (CRA) and pardon application process to the general public, potential applicants, and criminal justice participants; as well as information assisting applicants in navigating the application process. The records also include information products as well as statistical information.

Document Types: Application guides and forms; criminal records; local police records checks; Court Information forms and/or documents; Military Conduct Sheets; National Archives correspondence; official documents that substantiate claims of undue hardship, which may include medical records, educational applications, transcripts, degrees and diplomas; employment-related documentation, which may include termination or offers of employment; licensing requirements; driver's licence; abstract history; adoption documents; passport; immigration documentation; financial records such as income tax forms, pay stubs, credit card invoices, bank statements, insurance documents, utility invoices; correspondence from applicants, representatives, the public, justice system partners and Member of Parliament and the Senate; advice; MOU; enquiries; fact sheets; statistical reports; budgeting, consultations; guidelines; legislation; Treasury Board submissions; presentation decks; web-site and briefing notes.

Record Number: PBC CLCC 025

INTERNAL SERVICES

Internal Services are groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. These groups are: Acquisitions; Communications Services; Financial Management; Human Resources Management; Information Management; Information Technology; Legal Services; Management and Oversight Services; Material; Real Property; Travel and Other Administrative Services. Internal Services include only those activities and resources that apply across an organization and not to those provided specifically to a program.

ACQUISITIONS

Acquisition Services involve activities undertaken to acquire a good or service to fulfill a properly completed request (including a complete and accurate definition of requirements and certification that funds are available) until entering into or amending a contract.

COMMUNICATIONS SERVICES

Communications Services involve activities undertaken to ensure that Government of Canada communications are effectively managed, well-coordinated and responsive to the diverse information needs of the public. The communications management function ensures that the public – internal or external – receives government information, and that the views and concerns of the public are taken into account in the planning, management and evaluation of policies, programs, services and initiatives.

FINANCIAL MANAGEMENT

Financial Management Services involve activities undertaken to ensure the prudent use of public resources, including planning, budgeting, accounting, reporting, control and oversight, analysis, decision support and advice, and financial systems.

HUMAN RESOURCES MANAGEMENT

Human Resources Management Services involve activities undertaken for determining strategic direction, allocating resources among services and processes, as well as activities relating to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies, and/or plans.

INFORMATION MANAGEMENT

Information Management Services involve activities undertaken to achieve efficient and effective information management to support program and service delivery; foster informed decision making; facilitate accountability, transparency, and collaboration; and preserve and ensure access to information and records for the benefit of present and future generations.

INFORMATION TECHNOLOGY

Information Technology Services involve activities undertaken to achieve efficient and effective use of information technology to support government priorities and program delivery, to increase productivity, and to enhance services to the public.

LEGAL SERVICES

Legal services involve activities undertaken to enable government departments and agencies to pursue policy, program and service delivery priorities and objectives within a legally sound framework.

MANAGEMENT AND OVERSIGHT SERVICES

Management and Oversight Services involve activities undertaken for determining strategic direction, and allocating resources among services and processes, as well as those activities related to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies, and/or plans.

MATERIEL

Materiel Services involve activities undertaken to ensure that materiel can be managed by departments in a sustainable and financially responsible manner that supports the cost-effective and efficient delivery of government programs.

REAL PROPERTY

Real Property Services involve activities undertaken to ensure real property is managed in a sustainable and financially responsible manner, throughout its life cycle, to support the cost-effective and efficient delivery of government programs.

TRAVEL AND OTHER ADMINISTRATIVE SERVICES

Travel and Other Administrative Services include Government of Canada (GC) travel services, as well as those other internal services that do not smoothly fit with any of the internal services categories.

Manuals

Additional Information

The Government of Canada encourages the release of information through requests outside of the ATIP process. You may wish to consult Parole Board of Canada’s completed Access to Information (ATI) requests and open data.

To make an informal request, contact:

Parole Board of Canada
Access to Information and Privacy Coordinator
410 Laurier Avenue West, 7th Floor
Ottawa, Ontario, K1A 0R1
ATIP-AIPRP@pbc-clcc.gc.ca

The Parole Board of Canada conducts Privacy Impact Assessments (PIAs) to ensure that privacy implications will be appropriately identified, assessed and resolved before a new or substantially modified program or activity involving personal information is implemented. Summaries of completed PIAs are available.

Please see the Introduction to this publication for information on formal access procedures under the provisions of the Access to Information Act and the Privacy Act. The following outlines how to make a formal ATIP request.
Mail your letter or Access to Information Request Form (Access to Information Act) or Personal Information Request Form (Privacy Act), along with any necessary documents (such as consent or the $5.00 application fee for a request under the Access to Information Act) to the above noted address.

Please note: Each request made to the Parole Board of Canada under the Access to Information Act must be accompanied by an application fee of $5.00, cheque or money order made payable to the Receiver General for Canada.

Reading Rooms

In accordance with the Access to Information Act and Privacy Act, an area on the premises will be made available should the applicant wish to review materials on site. These addresses are:
National Office
410 Laurier Avenue West
Ottawa, Ontario

Atlantic Regional Office (New Brunswick, Newfoundland and Labrador, Nova Scotia and Prince Edward Island)
1045 Main Street, Unit 101
Moncton, New Brunswick

Quebec Regional Office
Guy-Favreau Complex, West Tower
200 René-Lévesque Blvd. West
10th Floor, Suite 1001
Montreal, Quebec

Ontario/Nunavut Regional Office (Ontario and Nunavut)
516 O'Connor Drive, Suite 100
Kingston, Ontario

Prairies Regional Office (Saskatchewan and Manitoba)
101-22nd Street East, 6th Floor
Saskatoon, Saskatchewan

Prairies Regional Office (Alberta and the Northwest Territories)
Scotia Place, Scotia 2, Suite 401
4th Floor, 10060 Jasper Avenue NW
Edmonton, Alberta

Pacific Regional Office (British Columbia and Yukon)
1925 McCallum Road, 2nd Floor
Abbotsford, British Columbia

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