Original quantitative research – A person-centred approach to COVID-19 pandemic-related stressors

Health Promotion and Chronic Disease Prevention in Canada Journal

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Published by: The Public Health Agency of Canada
Date published: May 2022
ISSN: 2368-738X
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Ann-Renee Blais, PhD; Ève-Marie Blouin Hudon, PhD; Matthew Lymburner, MA

(Published 11 May 2022)

This article has been peer reviewed.

Author reference

Statistics Canada, Ottawa, Ontario, Canada


Ann-Renee Blais, Statistics Canada, R.H. Coats Building, 100 Tunney’s Pasture Driveway, Ottawa, ON  K1A 0T6; Tel: 613-799-0921; Email: ann-renee.blais@statcan.gc.ca

Suggested citation

Blais AR, Blouin Hudon EM, Lymburner M. A person-centred approach to COVID-19 pandemic-related stressors. Health Promot Chronic Dis Prev Can. 2022;42(8). https://doi.org/10.24095/hpcdp.42.8.03


Introduction: The COVID-19 pandemic and resultant containment effects has had a detrimental effect on individuals’ social, occupational and financial circumstances. Taking a person-centred approach to inquiry and data analysis, we sought to identify classes (or segments) of employees with distinct configurations of responses across several pandemic-related stressors. We also investigated purported risk and resilience factors of membership in these classes.

Methods: We analyzed data from 4277 employees who completed a pulse survey in August 2020, using latent class analysis to identify classes of employees with unique patterns of responses across six pandemic-related stressors. We also conducted a multinomial logistic regression analysis to explore the associations between several risk and resilience factors (e.g. age, gender, perceived organizational support) and class membership, and we compared the emergent classes’ levels of self-reported mental health.

Results: The data revealed four unique classes of employees: “adapting,” “conflicted,” “insecure” and “ stressed” (30%, 35%, 21% and 14% of the sample, respectively). All of the risk and resilience factors were associated with being in the adapting class versus the other classes. The adapting employees also showed the most positive self-reported mental health relative to their counterparts.

Conclusion: By identifying classes of employees with distinct configurations of pandemic-related stressors, as well as differential risk factors and levels of self-reported mental health, the present study offers a starting point for informing work-related interventions with the goal of helping employees most vulnerable to pandemic-related stressors effectively cope with these stressors.

Keywords: latent class analysis, mental health, risk factors, resilience, perceived organizational support, adapting, stress


  • Only 30% of employees reported low levels of stress in response to six pandemic-related stressors, whereas 70% reported at least moderate levels of stress in response to one or more of these stressors.
  • Several risk factors (i.e. being younger, being a woman, being a visible minority) were related to employee’s responses to stressors.
  • Conversely, perceived organizational support emerged as a reliable promotive factor that appears to counteract exposure to risk.
  • These results can help guide work-related interventions to support employees most vulnerable to pandemic-related stressors cope with these stressors and improve their mental health.


The COVID-19 pandemic has had a pivotal impact on individuals, organizations and governments around the world.Footnote 1Footnote 2 Many individuals had to quickly transition to a fully remote work environment, with little time to adapt to the new tools and processes of their work, all while learning to navigate an entirely novel social landscape.Footnote 3 Arguably, increased demands in both personal and professional domains likely had a largely negative influence on working individuals’ psychological health and safety related to work.

In the Canadian population, anxiety has quadrupled and depression more than doubled since the onset of the pandemic.Footnote 4 Furthermore, one-third of Canadians with depression and anxiety have reported an increase in alcohol and cannabis use during this time.Footnote 4 These findings demonstrate that the pandemic is likely to have lasting effects on Canadians’ mental health. As for working professionals, literature reviews of the impact of COVID-19 on employee mental health have revealed that main pandemic-related stressors include self-threat (defined as threat to one’s well-being), financial insecurity, occupational insecurity, social isolation and work–life imbalance.Footnote 1Footnote 5Footnote 6Footnote 7Footnote 8

Risk factors: socioeconomic and sociocultural considerations

Although these findings demonstrate a clear need for organizations to support their employees in coping with the realities (and aftermath) of the pandemic, COVID-19 stressors may not affect all employees in the same way.Footnote 9Footnote 10 In order for organizations to successfully support a diverse workforce, it is important to explore how these stressors relate to the sociocultural and socioeconomic (e.g. employment equity groups, age, income, job characteristics) implications of the pandemic.Footnote 8 For example, longitudinal studies examining the mental health impact of stressors during the pandemic in a North American context showed that, relative to their older counterparts, younger adults are more likely to develop psychological distress, depressive symptoms and negative health behaviours, as well as to suffer financial impacts (perhaps in part because of their greater likelihood of working precarious jobs).Footnote 8Footnote 11Footnote 12

Recent studies have also found that, compared to men, women report increased family demands and work–family conflict, job loss, depression and psychological distress as a result of the pandemic.Footnote 8Footnote 11Footnote 12 Furthermore, sharing a household with a larger number of dependents is related to poorer mental health—and this is especially true for women.Footnote 13 Similarly, visible minorities expressed greater socioeconomic concerns relative to their White counterparts.Footnote 11Footnote 14Footnote 15 Finally, persons living with a disability experience greater financial insecurity, loneliness, fear of contracting COVID-19 and sleep disturbances as well as decreased feelings of belonging and overall mental health than their counterparts without disabilities.Footnote 16Footnote 17Footnote 18

Resilience factor: perceived organizational support

Resilience factors can have direct positive effects on mental health, independently of the levels of exposure to risk factors such as the socioeconomic and sociocultural characteristics described above, or they can buffer the negative effects of these risk factors on mental health.Footnote 19 In particular, research has shown that perceived organizational support, defined as employees’ perceptions that their employer cares for their well-being and recognizes their contributionsFootnote 20Footnote 21,is one of the most consistent resilience factors among working professionals.Footnote 2Footnote 5Footnote 22Footnote 23Footnote 24Footnote 25Footnote 26Footnote 27Footnote 28Footnote 29 Organizations can bolster these perceptions by, for instance, providing their employees with resources to cope with work-related demands.Footnote 25Footnote 30 Research has also demonstrated that perceived organizational support constitutes a protective factor for burnout,Footnote 25Footnote 31 and that it is positively associated with performance and negatively associated with absenteeism and turnover.Footnote 20Footnote 27Footnote 32

Research questions

The potential associations of risk and resilience factors with COVID-19-related stressors, and the relationships between these stressors and employee mental health are unclear. The situation is still evolving, and the long-term or sustained psychological effects of the current crisis remain unknown. To gain a more precise understanding of these phenomena, we first sought to identify configurations, or patterns, of responses across several COVID-related stressors through a person-centred strategy. Then, we examined the relationships between these nascent configurations of responses, the risk and resilience factors, and self-reported mental health. To our knowledge, this study is the first to apply a person-centred lens to pandemic-related stressors in general and in a work setting more specifically.

Marketing researchers often use person-centred techniques to reduce several variables to a few easily interpretable classes, or segments, of individuals.Footnote 33 Of these techniques (e.g. median split, cluster analysis), methodologists have identified latent class analysis as the most flexible and, arguably, the most psychometrically robust.Footnote 34 Examining the complex interplay of multiple stressors in an organization can offer a more detailed picture of the environment than that afforded by studying these dimensions in isolation.Footnote 35Footnote 36 Not only are employee classes easy to communicate to managers through the use of personas, for example,Footnote 37 but they can also guide the development of differential intervention strategies targeting specific subgroups.Footnote 38 In turn, matching appropriate strategies to the different employee segments or dedicating resources to the most exposed subgroups will likely yield the greatest benefit to both the employees and organization.Footnote 39

In summary, we posed the following research questions:

  1. How many distinct configurations of pandemic-related stressors exist for employees, and what form do they take?
  2. Are the aforementioned risk and resilience factors related to membership in these emergent employee classes?
  3. Do the employee classes differ in their levels of self-reported mental health?



We conducted secondary analyses on data collected via a pulse survey on COVID-19 and its impacts on the work and well-being in a public service organization. This medium-to-large-size organization, with a little less than 7500 employees at the time of data collection, is in the science and professional services domain of the public service. Employees are distributed across occupational groups and levels with pay and benefit structures commensurate with the work performed in the organization, from entry level to senior executive positions, and from clerical and general administrative positions to highly specialized technical positions.

The majority of the respondents worked at the organization’s headquarters in Canada’s National Capital Region (71.1%; 95% confidence interval [CI]: 69.7–72.4) and the remainder were scattered across the country. The respondents engaged in research and analytical activities, clerical and administrative activities, project and program management activities, and a variety of corporate services (such as human resources and finance). Many were economics and social science professionals (42.7%; 95% CI: 41.2–44.2). Almost all were teleworking at the time of the study (93.9%; 95% CI: 93.1–94.6).

Data collection

The survey covered topics such as employee engagement, leadership, workforce, workplace, compensation and workplace well-being. Data collection took place from 10 to 28 August 2020. The data were collected anonymously, with access to the electronic survey made available to all staff via email; the response rate was approximately 57%, for a total of 4277 respondents.

In an attempt to reduce sampling bias,Footnote 40 the collected data were benchmarked to known population totals. We applied this benchmark factor to all subsequent analyses.


Pandemic-related stressors

We focussed on six pandemic-related stressors, each assessed with a single survey item beginning with the stem “Thinking of right now, to what extent do the following factors cause you stress?” These stressors were “being sick”; “financial hardships”; “lack of job security”; “impact on my workload”; “being isolated from my family and friends;” and “balancing work and personal life.” Respondents rated all items on 5-point scales from 1 (“Not at all”) to 5 (“To a very large extent”).

Risk and resilience factors

We selected the following risk factors for analysis in the present study: a younger age (we included age as a continuous variable in the multinomial logistic regression analysis; see Table 1); a larger household size (also a continuous variable and a proxy for a larger number of dependents in the household; with a median of 3, ranging from 1 to 20); self-identifying as female, a visible minority or living with a disability (all binary variables recoded as 1 [“yes”] or 0 [“no”]); and employment status (also a binary variable recoded as 1 [“contract”] or 0 [“indeterminate”]).

Table 1. Characteristics of survey sampleFootnote a
Characteristic % 95% CI
Age group (years)
≤24 3.14 2.66–3.71
25–29 9.52 8.65–10.45
30–34 8.64 7.80–9.55
35–39 12.95 11.94–14.03
40–44 14.88 13.80–16.02
45–49 15.33 14.23–16.50
50–54 15.46 14.35–16.64
55–59 10.49 9.56–11.50
≥60 9.60 8.70–10.58
GenderFootnote b
Female 57.73 56.19–59.25
Male 42.27 40.75–43.81
Living with a disability
Yes 6.92 6.17–7.76
No 93.08 92.24–93.83
Visible minority
Yes 19.34 18.15–20.58
No 80.66 79.42–81.85
Contract employee
Yes 13.73 12.70–14.83
No 86.27 85.17–87.30
Non-supervisory role
Yes 66.65 65.20–68.07
No 33.35 31.93–34.80
Footnote a

The collected data were benchmarked to known population totals.

Return to footnote a referrer

Footnote b

The survey asked for respondents’ gender, with the response options being “female” or “male.”

Return to footnote b referrer

We included having a supervisory role (another binary variable recoded as 1 [“yes”] or 0 [“no”]) for exploratory purposes because the relationship between having a supervisory role and pandemic-related stressors was unclear.

We assessed perceived organizational support by averaging respondents’ ratings across three items: “My department or agency regularly shares accurate information with employees about COVID-19 and its impact on the organization”; “I have the materials and equipment I need to do my job;” and “My department or agency shares support services, resources, and information on mental health such as the Employee Assistance Program regularly, and encourages employees to get help if they need it” (4.31; 95% CI: 4.29–4.33; α = 0.62). Respondents rated these items on 5-point scales from 1 (“Strongly agree”) to 5 (“Strongly disagree”; reverse coded).

Self-reported mental health

We created a self-reported mental health score by averaging respondents’ ratings across three items: “In general, how is your mental health?”; “Compared to the pre-COVID period, how has your mental health been affected?”; and “Overall, my level of work-related stress is…” (3.02; 95% CI: 2.99–3.04; α = 0.71). Respondents rated these items (reverse coded where necessary) on 5-point scales from 1 (e.g. “Poor”) to 5 (e.g. “Excellent”).

Analytical approach

Stressor classes

We estimated latent class solutions including one to eight classes with Mplus software version 7.4 (Muthen & Muthen, Los Angeles, CA, US) by means of its robust maximum likelihood estimator and complex survey design functionalities to account for the benchmarking factor.Footnote 41Footnote 42 To handle the small amount of missing data present at the item level (mean = 7.8%; range: 1.4% to 14.2%), we relied on full information maximum likelihood,Footnote 43 the default option with maximum likelihood estimator in Mplus.Footnote 41 Each model used 10 000 sets of starting values, with the best 500 sets retained for final stage optimization.Footnote 44

We used the Bayesian information criterion (BIC),Footnote 45 the sample-size adjusted BICFootnote 46 and the consistent Akaike information criterion (CAIC)Footnote 47 as primary indicators of model fit, with lower values signifying a better fit to the data. For completeness, we also report the Akaike information criterion (AIC),Footnote 48 the adjusted Lo–Mendell–Rubin likelihood ratio test (aLMR)Footnote 49 and the entropy, which ranges from 0 to 1, with a higher value reflecting a greater model classification accuracy.Footnote 50 The aLMR test provides a p value to compare models with a model with one less class.

To aid in interpretation and establish the gains in fit for each additional class estimated, we relied on a scree plot of the BIC, adjusted BIC and CAIC values, inspecting the point at which the slope of the plot flattens (Figure 1).Footnote 51 Finally, we also paid attention to the parsimony and stability (i.e. including the relative sizes of the emergent classes) of the different solutions prior to choosing a final model.Footnote 52Footnote 53

Figure 1. Scree plot of the fit indices of the latent class analysesFootnote a
Figure 1. Text version below.
Figure 1 - Text description
Figure 1. Scree plot of the fit indices of the latent class analyses
Value Bayesian Information Criterion (BIC) Adjusted Bayesian Information Criterion (ABIC) Consistent Akaike information criterion (CAIC)
1 64780.86 64704.6 64804.86
2 62580.02 62424.32 62629.02
3 62075.84 61840.7 62149.84
4 61986.73 61672.15 62085.73
5 61971.63 61577.61 62095.63
6 62021.65 61548.19 62170.65
7 62100.92 61548.02 62274.92
8 62214.93 61582.59 62413.93

Abbreviations: ABIC, adjusted BIC; BIC, Bayesian information criterion; CAIC, consistent Akaike information criterion.

Footnote a

The collected data were benchmarked to known population totals; after deleting cases with missing data on all variables, unweighted n = 4262.

Return to footnote a referrer

Risk and resilience factors and self-reported mental health

We added the risk and resilience variables and the self-reported mental health score to the final model with the automatic three-step procedure and the R3STEP and BCH commands, respectively.Footnote 54 The R3STEP command uses multinomial logistic regression to evaluate if, for example, being a woman increases the likelihood of an employee belonging to one class relative to another class, whereas the BCH command tests the estimated mean differences between the classes on the self-reported mental health score. R3STEP and BCH analyses handle missing data via listwise deletion (n = 3849) and full information maximum likelihood estimation (n = 4262), respectively.


Stressor classes

For the BIC, the five-class solution exhibited the best fit compared to all other solutions, with the BIC reaching its lowest value at five classes (Table 2 and Figure 1). The adjusted BIC and CAIC, on the other end, attained their lowest value at seven and four classes, respectively. Because the four-class solution was associated with both the lowest CAIC value and the first non-significant aLMR test, and because the relative sizes of the emergent classes were all greater than 8%, we used it as the basis for further modelling.Footnote 53

Table 2. Latent class enumeration fit indicatorsFootnote a
of classes
LL FP AIC BIC Adjusted BIC CAIC aLMR Entropy
1 −32 290.139 24 64 628.279 64 780.858 64 704.596 64 804.858
2 −31 085.250 49 62 268.500 62 580.017 62 424.315 62 629.017 <0.001 0.622
3 −30 728.692 74 61 605.384 62 075.839 61 840.697 62 149.839 <0.001 0.636
4 −30 579.668 99 61 357.336 61 986.728 61 672.147 62 085.728 0.558 0.609
5 −30 467.652 124 61 183.303 61 971.632 61 577.612 62 095.632 0.591 0.604
6 −30 388.191 149 61 074.383 62 021.650 61 548.189 62 170.650 0.703 0.617
7 −30 323.355 174 60 994.711 62 100.915 61 548.015 62 274.915 0.764 0.637
8 −30 275.892 199 60 949.783 62 214.925 61 582.585 62 413.925 0.784 0.651

Abbreviations: AIC, Akaike information criterion; aLMR, adjusted Lo–Mendell–Rubin likelihood ratio test; BIC, Bayesian information criterion; CAIC, consistent Akaike information criterion; FP, free parameters; LL, log likelihood.

Footnote a

The collected data were benchmarked to known population totals; after deleting cases with missing data on all variables, unweighted n = 4262.

Return to footnote a referrer

Configurations of pandemic-related stressors and their forms

Employees in the “adapting” class, with a prevalence of 30%, have very low probabilities of choosing “to a large extent” or “to a very large extent” when evaluating the extent to which the pandemic-related stressors caused them stress (Table 3). In contrast, employees in the smallest class (“stressed,” making up 14% of the sample) had consistently moderate probabilities of endorsing “to a large extent” or “to a very large extent” in reaction to the stressors.

Table 3. Pandemic-related stressors and item-response probabilitiesFootnote a
Latent class indicator Item-response probability
Not at all To a small extent To a moderate extent To a large extent To a very large extent
Adapting class (30%)
Self-threat 0.845 0.094 0.037 0.014 0.010
Financial insecurity 0.843 0.111 0.028 0.015 0.002
Job insecurity 0.750 0.146 0.069 0.013 0.022
Workload 0.814 0.129 0.042 0.013 0.003
Social isolation 0.521 0.325 0.123 0.031 0.000
Work–life imbalance 0.468 0.277 0.155 0.058 0.041
Conflicted class (35%)
Self-threat 0.489 0.275 0.138 0.062 0.036
Financial insecurity 0.685 0.240 0.064 0.011 0.000
Job insecurity 0.638 0.280 0.074 0.008 0.000
Workload 0.434 0.341 0.169 0.042 0.013
Social isolation 0.052 0.369 0.371 0.133 0.075
Work–life imbalance 0.090 0.325 0.322 0.169 0.094
Insecure class (21%)
Self-threat 0.224 0.354 0.218 0.145 0.058
Financial insecurity 0.117 0.462 0.296 0.090 0.035
Job insecurity 0.000 0.411 0.318 0.157 0.114
Workload 0.146 0.445 0.324 0.079 0.005
Social isolation 0.110 0.405 0.322 0.117 0.046
Work–life imbalance 0.095 0.366 0.384 0.141 0.014
Stressed class (14%)
Self-threat 0.373 0.149 0.136 0.109 0.233
Financial insecurity 0.219 0.208 0.180 0.142 0.251
Job insecurity 0.200 0.151 0.143 0.136 0.371
Workload 0.193 0.117 0.221 0.179 0.289
Social isolation 0.179 0.151 0.177 0.231 0.263
Work–life imbalance 0.098 0.089 0.164 0.191 0.458
Footnote a

The collected data were benchmarked to known population totals; after deleting cases with missing data on all variables, unweighted n = 4262.

Return to footnote a referrer

The most frequent class of employees (“conflicted,” 35%) showed very low probabilities of selecting “to a large extent” or “to a very large extent” in response to self-threat, financial and job insecurity and workload, but a higher probability of these responses in reaction to work–life imbalance (with social isolation a close second). The third-largest class (“insecure”; 21%) had fairly low probabilities of choosing “to a large extent” or “to a very large extent” in response to five of the stressors, but a higher probability of selecting these options in reaction to job insecurity (with self-threat as a close second).

Risk and resilience factors

A logical target for workplace interventions would be to transition those employees who are most vulnerable to pandemic-related stressors (“stressed”) into the most favourable configuration of these stressors. To aid in interpretation, we used the adapting class as the referent (Table 4). In terms of the resilience factor specifically, lower perceived organizational support was related to belonging in the conflicted, insecure or stressed class relative to the adapting class (Table 4).

Table 4. Three-step results for risk and resilience covariatesFootnote aFootnote b
Factor Adapting vs. conflicted Adapting vs. insecure Adapting vs. stressed Conflicted vs. insecure Conflicted vs. stressed Insecure vs. stressed
Coef. SE OR Coef. SE OR Coef. SE OR Coef. SE OR Coef. SE OR Coef. SE OR
Age −0.185Footnote *** 0.037 0.831 0.060Footnote * 0.030 1.062 −0.146Footnote *** 0.037 0.864 0.245Footnote *** 0.037 1.278 0.039 0.036 1.040 −0.207Footnote *** 0.038 0.813
Female genderFootnote c 0.305Footnote * 0.144 1.357 0.232 0.137 1.261 0.452Footnote * 0.174 1.571 −0.073 0.162 0.930 0.147 0.170 1.158 0.220 0.191 1.246
Living with a disability 0.651 0.339 1.917 0.723Footnote * 0.303 2.061 1.589Footnote *** 0.318 4.899 0.072 0.321 1.075 0.939Footnote ** 0.277 2.557 0.866Footnote ** 0.303 2.377
Visible minority −0.060 0.184 0.942 0.677Footnote *** 0.158 1.968 0.585Footnote ** 0.197 1.795 0.737Footnote *** 0.201 2.090 0.645Footnote ** 0.211 1.906 −0.092 0.211 0.912
No. of people in the household −0.067 0.054 0.935 0.008 0.052 1.008 0.167Footnote ** 0.063 1.182 0.075 0.060 1.078 0.234Footnote *** 0.061 1.264 0.159Footnote * 0.068 1.172
Contract employee −1.698Footnote *** 0.368 0.183 0.712Footnote *** 0.160 2.038 0.567Footnote * 0.227 1.763 2.410Footnote *** 0.353 11.134 2.265Footnote *** 0.363 9.631 −0.145 0.228 0.865
Non-supervisory role −0.747Footnote *** 0.152 0.474 0.880Footnote *** 0.195 2.411 0.174 0.202 1.190 1.627Footnote *** 0.220 5.089 0.921Footnote *** 0.191 2.512 −0.706Footnote ** 0.260 0.494
POS −1.317Footnote *** 0.198 0.268 −1.440Footnote *** 0.172 0.237 −2.237Footnote *** 0.200 0.107 −0.123 0.122 0.884 −0.921Footnote *** 0.116 0.398 −0.797Footnote *** 0.125 0.451

Abbreviations: coef., coefficient; OR, odds ratio; POS, perceived organizational support; SE, standard error (of the coefficient).

Footnote a

The collected data were benchmarked to known population totals; after listwise deletion, unweighted n = 3848.

Return to footnote a referrer

Footnote b

Coefficient (coef.) is the estimate from the R3STEP multinomial logistic regression analysis, which uses listwise deletion. The coefficient and OR reflect the effects of the covariates on the likelihood of membership into the second listed profile relative to the first listed profile.

Return to footnote b referrer

Footnote c

The survey asked for respondents’ gender, with the response options being “female” or “male.”

Return to footnote c referrer

Footnote *

p < 0.05.

Return to footnote * referrer

Footnote **

p < 0.01.

Return to footnote ** referrer

Footnote ***

p < 0.001.

Return to footnote *** referrer

In terms of risk factors, women and supervisors were more likely to belong to the conflicted class than the adapting class, whereas the opposite was true for contract employees. Age was negatively associated with membership in the conflicted class compared to the adapting class.

Visible minorities, persons living with a disability and contract employees had a higher likelihood of belonging to the insecure class than the adapting class, whereas the opposite was true for supervisors. Age was positively associated with membership in the insecure class versus the adapting class.

Women, visible minorities, persons living with a disability and contract employees were more likely to belong to the stressed class than the adapting class. Age was negatively associated with belonging in the stressed class relative to the adapting class, whereas the opposite was true for household size.

Self-reported mental health

Employees self-reported the most positive mental health when they belonged to the adapting class (mean [SE] = 3.734 [0.028]), followed by the conflicted (3.034 [0.035]), insecure (2.712 [0.028]) and stressed (2.197 [0.049]) classes (all at p < 0.05, based on a modified Bonferroni adjustment).


The results of the present study shed light on the ways COVID-19-related stressors combine, particularly in a work setting. We identified four classes of employees from a medium-to-large public service organization, each with a distinct configuration of stressors. Adapting employees conveyed low probability of response to the six studied stressors, whereas stressed employees reported consistently high levels of stress in reaction to these stressors. Reinforcing the notion that the adapting class was the most resilient, employees in this class reported the most positive mental health of all employees. Two additional classes—the conflicted and insecure classes—highlighted the fact that one or two stressor(s) (i.e. work–family imbalance and job insecurity, respectively) can be a driving force(s) in the current COVID-19 crisis situation. Thus, the present study illustrates the advantages of taking a person-centred approach to exploring patterns of stressors in this context rather than looking at these stressors in isolation.

Perceived organizational support emerged as a reliable promotive factor for being in the adapting class compared to each of the other classes. Although we recognize that testing for the presence of buffering effects would be a valuable next step in future studies, at the very least this finding provides preliminary support for a compensatory model, that is, a process in which perceived organizational support appears to counteract exposure to risk.Footnote 55 This result also aligns with research findings on the direct effects of social support on post-disaster psychological distress.Footnote 56

The first class comparison identified being younger, a woman, a supervisor and a permanent employee as risk factors for membership in the conflicted class versus the adapting class. That supervisors were more likely to belong to the conflicted class than the adapting class is not surprising in light of the evidence linking job authority to work-related pressures and strains in the work–family interface.Footnote 57 Future research could further explore these links.

The second comparison distinguished being a visible minority, living with a disability and being a contract employee as risk factors for membership in the insecure class compared to the adapting class, substantiating topical research recognizing these characteristics as risk factors for adverse pandemic-related outcomes.Footnote 11Footnote 14Footnote 15Footnote 16Footnote 17Footnote 18 Being older and occupying a non-supervisory role also emerged as risk factors when comparing these groupings of employees, factors future research could delve into. For example, older employees may be rethinking their retirement as a result of the current COVID-19 crisis situation.Footnote 58

Last, being younger, a woman or a visible minority, living with a disability, having precarious employment and living in larger households all emerged as risk factors when comparing the stressed to the adapting employees. These results align with recent work identifying these socioeconomic and sociocultural characteristics as risk factors for detrimental outcomes during the ongoing COVID-19 pandemic.Footnote 8Footnote 11Footnote 12Footnote 13Footnote 14Footnote 15Footnote 16Footnote 17Footnote 18

Limitations and future directions

A drawback of the present study is that the findings rely exclusively on self-reported data and a cross-sectional design. This kind of study design makes it impossible to reach clear conclusions regarding the probable causal links between the risk and resilience factors, class membership and self-reported mental health. Future research would benefit from examining the directionality of these relationships though a longitudinal design. Furthermore, because consistency is an important criterion in evaluating the validity of classes emerging from person-centred research, future work should demonstrate that our nascent class structure remains consistent across samples drawn from the same population of employees.Footnote 38Footnote 59 In addition, because our findings resulted from crowdsourced data, they do not generalize to the entire population of employees. Nonetheless, given the large number of respondents, they should offer valuable insights on the employees’ attitudes and perceptions.

Another limitation of the present study lies in its limited investigation of the notion of work-related social support. Sources of support can include an employee’s organization, but it can also comprise their supervisor or co-workers.Footnote 60 Research has identified different types of support (i.e. emotional, instrumental, appraisal and informational),Footnote 61 a dimension we were unable to explore in this study because the survey items pertaining to perceived organizational support only reflected instrumental and informational forms of support. Future research could investigate whether certain types of organizational support are most beneficial in lessening specific kinds of stressors among employees. For instance, Cutrona and RussellFootnote 62 identified emotional support as one of the best predictors of positive outcomes in the context of uncontrollable events.

Future work could also give meaningful consideration to supervisor mental health, an area of inquiry that remains largely unexplored.Footnote 63 Supervisors are not impervious to mental health problems,Footnote 64 and there are several reasons (e.g. cognitive complexity, responsibility, social isolation and loneliness) why high-quality leadership might come at a high cost.Footnote 63 Future research could explore how supervisors experience stressors such as work–life imbalance in order to inform workplace interventions tailored to their specific needs.

Practical implications

Organizational policies and interventions are often based on the average-population approach.Footnote 65 However, identifying the stressors specific to distinct segments of employees can greatly help in designing and implementing effective workplace interventions for employees most vulnerable to these stressors. The present study shows that a one-size-fits-all approach cannot accurately cater to gender differences, sociocultural practices, employment status and cultural backgrounds, among others. Adopting a person-centered lens is essential in order to effectively support diverse groups of employees through the use of targeted and adapted information, engagement efforts and interventions.

Our findings suggest that all employees would probably benefit from increased provision of instrumental and informational organizational support during the COVID-19 pandemic crisis, irrespective of their configurations of pandemic-related stressors. However, offering the type(s) of organizational support that best address specific employees’ challenges would likely be most effective. Such an undertaking would also go a long way in showing employees that their organization values their unique circumstances. For instance, employees who are particularly concerned about work–life imbalance might best profit from the implementation of adaptive organizational practices such as flexible work-hours, telework and paid pandemic leave.Footnote 66 In contrast, such practices might not be as helpful to precarious workers who might best benefit from transparent communication about personnel decisions pertinent to their job security.Footnote 66


The COVID-19 pandemic has bolstered, and at times created, important risk factors for the mental health of working professionals. By applying a person-centred approach to inquiry and data analysis, the present study gives credence to the notion that employees experience pandemic-related stressors in unique ways. By identifying classes or segments of employees with distinct configurations of stressors, as well as differential risk factors and levels of self-reported mental health, the present study makes novel and important contributions to the organizational health literature. Furthermore, it also offers a starting point for informing work-related interventions with the goal of helping vulnerable employees effectively cope with these stressors.

Conflicts of interest

The authors declare that there are no known conflicts of interest.

Authors’ contributions and statement

ARB conceived this work, conducted the analyses and drafted the methods and results sections as well as parts of the introduction and discussion.

EMBH supported ARB in conceptualizing this project and drafting the manuscript, including parts of the introduction and discussion.

ML provided ideas and thoughts for discussion and revised the manuscript for important intellectual content.

All authors read and approved the final manuscript.

The content and views expressed in this article are those of the authors and do not necessarily reflect those of the Government of Canada.

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