Competencies

PPC assessment instruments measure competencies . . .

PPC assessment instruments help you identify, define and measure many of the competencies that employees require for public sector jobs at all levels, from leadership, managerial and administrative positions to positions held by individual contributors.

What are competencies?

Competencies are defined as the characteristics of an individual which underlie performance or behaviour at work.

Performance on the job is influenced by:

• knowledge abilities and aptitudes
• work styles, personality, interests, principles, values, attitudes, beliefs and leadership/subordinate styles

Employees learn, develop and refine many of their competencies over the course of their careers; PPC assessment instruments and services are available and can help you measure the competencies related to effective job performance.

Competencies can play a key role not only in:

• staffing
• career counselling
• succession planning
• training and development
• team building

The following is a description of the "Skills and Abilities"; competencies traditionally associated with successful on-the-job performance.

The Communication Competencies include:

• speaking (capturing your audience)
• listening to others
• written communication
• nonverbal (gestural and body language)

The Interpersonal Competencies include:

• empathy
• consensus building
• networking
• persuasiveness
• negotiating
• diplomacy
• conflict management (resolving conflict)
• respecting others
• being a team player

The Thinking Competencies include:

• strategic thinking
• analytical thinking (analysing problems)
• committing to action
• applying one's cognitive capability
• identifying the links
• generating creative ideas

The Organizational Competencies include:

• planning the work
• organizing resources
• dealing with crises
• getting the job done
• measuring progress
• taking calculated risks

The Human Resource Management Competencies include:

• team building which includes:
  • mentoring
  • motivating staff
  • staff relations
  • selection, promotion and development of people
• encouraging participation
• developing talent
• providing performance feedback
• valuing diversity

The Leadership Competencies include:

• positioning
• organizational development
• managing transitions
• strategic orientation
• developing a vision
• planning the future
• mastering change
• promoting a healthy workplace

The Client Service Competencies include:

• identification and analysis of client needs
• service orientation and delivery
• working with clients
• following up with clients
• building partnerships
• committing to quality

The Business Competencies include:

• financial management
• business decision-making skills
• working within the system
• using business acumen
• making business decisions
• generating revenue

Self-management Competencies include:

• being self-motivated
• acting with confidence
• managing own learning
• demonstrating flexibility
• initiating

The Technical/Operational Competencies are for using and applying the appropriate technical and operational skills and experience:

• performing office tasks
• working with computer technology
• using other equipment and tools
• demonstrating technical/professional expertise
• working with data/numbers