Public Services and Procurement Canada
Client service
Service standards represent an important part of Public Services and Procurement Canada (PSPC)'s strategy to improve services and strengthen client partnerships. These standards complement other initiatives that PSPC is pursuing such as:
- departmental service agreements between PSPC and client departments and agencies
- client satisfaction tools
- easily accessible service channels
- networking with clients, for instance through PSPC services forums
- a client service culture, reinforced through the client service competency
Service standards and results
- Our services, standards and results for 2024 to 2025
- Our services, standards and results for 2023 to 2024
- Our services, standards and results for 2022 to 2023
- Our services, standards and results for 2021 to 2022
- Our services, standards and results for 2020 to 2021
- Our services, standards and results for 2019 to 2020
Client service competency
PSPC employees are committed to delivering high-quality services and programs that meet the needs of federal organizations and Canadians. The client service competency applies to all PSPC employees.