Public Services and Procurement Canada
Client service

Service standards represent an important part of Public Services and Procurement Canada (PSPC)'s strategy to improve services and strengthen client partnerships. These standards complement other initiatives that PSPC is pursuing such as:

  • departmental service agreements between PSPC and client departments and agencies
  • client satisfaction tools
  • easily accessible service channels
  • networking with clients, for instance through PSPC services forums
  • a client service culture, reinforced through the client service competency

Service standards and results

Client service competency

PSPC employees are committed to delivering high-quality services and programs that meet the needs of federal organizations and Canadians. The client service competency applies to all PSPC employees.

Client service competency

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