Public Services and Procurement Canada
Minister’s message: 2021 to 2022 Departmental Results Report

I am pleased to present Public Services and Procurement Canada’s (PSPC) Departmental Results Report for 2021 to 2022, which highlights the department’s achievements in delivering on its diverse mandate.

PSPC is a strategic partner in the everyday work of the Government of Canada as its central purchasing agent, real property manager and linguistic authority. PSPC is also the government’s pay and pension administrator, treasurer, and accountant. The department’s work helps to build an inclusive, innovative and accessible Canadian economy and society.

In its role as central agent for purchasing goods and services, in 2021 to 2022, PSPC continued to prioritize procurements in support of the Government of Canada’s response to COVID-19. Securing vaccines, therapeutics, testing equipment and border testing services was central to supporting a safe and open economy for Canadians.

The department also advanced other improvements to the procurement function. For example, it continued to implement the Electronic Procurement Solution to make it easier for suppliers to do business with the government. Furthermore, the department has taken steps to reduce carbon emissions by supporting the availability of Canadian clean technologies to client departments, such as the establishment of a supply arrangement for Canadian electric vehicle charging stations.

In January 2022, PSPC released its Supplier diversity action plan to increase participation in federal procurement from under-represented groups. PSPC also continued to work with federal partners toward the target to award at least 5% of the value of federal contracts to Indigenous businesses. It also advanced the phased implementation of its Vendor Performance Management Regime to incentivize and hold vendors accountable. In addition, as part of its efforts to address the risk of forced labour and human trafficking in federal procurement supply chains, PSPC updated its Code of Conduct for Procurement, which sets forth human and labour rights expectations for suppliers and their subcontractors.

In addition, PSPC is making progress in delivering on key defence procurements in support of Canada’s defence policy: Strong, Secure, Engaged. For example, the department entered into the finalization phase of the procurement process to replace Canada’s fighter aircraft fleet. As part of the National Shipbuilding Strategy, the department also made progress toward the addition of a 3rd Canadian shipyard to provide additional shipbuilding capacity in Canada.

As part of its mandate to manage payments and accounting, PSPC continues to work to resolve outstanding Phoenix pay system issues. In the case of pension payments, all standards for service delivery to 935,000 active and retired plan members were met in the last year, and data quality continues to improve through innovative solutions.

As the government’s real property custodian, PSPC continued to actively engage with client departments to highlight trends, needs and expectations regarding the future of work. This engagement and collaboration provided information to support the Office Long Term Plan, which will modernize and green the Government of Canada’s office portfolio over a 10 year planning horizon, and support enhanced flexibility in working environments for federal public servants.

In addition, the department officially announced the Laboratories Canada strategy, which outlined a Long Term Vision and Plan to enable federal science collaboration and investments in science infrastructure to support Canadian scientists. Laboratories Canada advanced plans and construction on science hubs such as the Atlantic Science Enterprise Centre and the Hamilton and Mississauga TerraCanada projects.

Significant strides were made in rehabilitating the Parliamentary Precinct, including the excavation for the Parliament Welcome Centre in front of the Centre Block. PSPC also completed a design competition to transform Block 2, the city block in Ottawa bounded by Metcalfe, Wellington, O'Connor and Sparks streets, into an innovative complex that will meet the needs of a 21st century Parliament. PSPC’s work with the National Capital Commission on crossings in the National Capital Region has led to advancing plans to replace the Alexandra Bridge and to rehabilitate other crossings to improve transportation options.

PSPC also continued to provide translation and interpretation services to Parliament and government, and to advance the implementation of a new linguistic services management system. Moreover, to support the increasing demand for interpretation services in Indigenous languages, PSPC delivered a workshop to train potential Indigenous language interpreters.

These are only a few highlights of PSPC’s achievements in 2021 to 2022. I invite you to read more about the department’s progress. The work highlighted in this report is a testament to the enormous efforts of the dedicated PSPC employees to serve Canadians.

Helena Jaczek
Minister of Public Services and Procurement