Changes to access to information and privacy requests at the Canada Revenue Agency
On September 10, 2024, the Access to Information and Privacy Directorate (ATIPD) at the Canada Revenue Agency (CRA) stopped processing representatives’ access to information and privacy (ATIP) requests for:
- proof of income statements (tax returns) from the last 10 years
- notices of assessment
- benefits information
Your clients can get this information through My Account or other CRA services or by calling 1-800-267-6999. If your client does not have an account, they need to register for My Account, and access their information once they have verified their identity. If they are already registered, they can get their information immediately.
Looking for your clients’ tax returns?
The ATIPD suggests that you ask your clients to download their proof of income statements from My Account. Proof of income statements have the same information as tax returns, but also include identifying information such as the client’s name and date of birth.
For support and questions about this process, please reach out to our support team as follows:
- Phone: 613-960-5393 (Ottawa area) or 1-866-333-5402 (toll-free)
- Email: ATIP-AIPRP@cra-arc.gc.ca
- Fax: 418-556-1828
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