The Canada Revenue Agency thanks all Canadians who provided feedback to the Serving Canadians Better consultations
"Over the last three years, our Government has introduced changes that are leading to real results for Canadians. We have been making it easier, faster, and more secure to file taxes and get credits and benefits. We are committed to doing more. Thank you to every Canadian who attended a session or completed an online consultation questionnaire. You have helped us take another step forward in how the CRA delivers services."
-The Honourable Diane Lebouthillier, Minister of National Revenue
"I am very grateful to have had the opportunity to meet Canadians across the country and hear their views on how the CRA can improve service. The Serving Canadians Better consultation is a major element of our transformation journey. Listening to Canadians, and responding to their concerns, expectations and desire to improve CRA’s services will be the foundation of our improved relationship with those we serve."
-Mireille Laroche, Chief Service Officer, Canada Revenue Agency
Online consultations were open to all Canadians from April 23 to June 18, 2019.
The CRA also conducted 7 in-person consultations in Vancouver, Winnipeg, Mississauga, Montreal, Moncton and Halifax during May and June 2019.
Over 3,300 submissions were received through the online consultation and the CRA met with 142 people through the in-person consultation sessions.
The final report on the in-person sessions and the feedback received through the online consultation will be available in the fall 2019. In the meantime, summaries of each in-person session are available online.
Office of the Minister of National Revenue
Canada Revenue Agency
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