Security and Privacy


1. Is using my bank credential as safe as using a government credential?

Whether you choose to use the credential broker service (SecureKey Concierge) or a government-issued credential such as a CRA user ID and password, your transaction is secure. As you move between the CRA, the SecureKey Concierge service and the Sign-in partners (banks), there is no personally identifiable information exchanged.

When you use your online banking credential, the information you enter and the identity of the financial institution are not shared with the government service you are trying to access. Similarly, information about the government service being accessed is not shared with your financial institution. No personally identifying information or banking details are ever shared.

The service relies on strong technology, built using industry best practices. The Government of Canada is leveraging these investments made by financial institutions for secure online environments.

2. Is any of my banking information shared if I use a Sign-in Partner?

The credential broker (SecureKey Concierge), Sign-in Partners (financial institutions) and the departments and agencies involved will not be sharing any information that personally identifies individuals, as directed under federal privacy legislation.

When you use your online banking credential, the information you enter and the identity of the financial institution are not shared with the government service you are trying to access. Similarly, information about the government service being accessed is not shared with your financial institution (Sign-In Partner). No personally identifying information or banking details are ever shared.

3. Who has access to the information I enter when I register?

The Canada Revenue Agency does not share your registration information with any third party. The information you provide is held by the CRA and is protected under the federal Privacy Act.

For more information, see our Important Notices.

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