Email notifications for individuals

Email notifications gives you the option to receive correspondence online from the Canada Revenue Agency (CRA) instead of by mail from Canada Post.

When you are registered to receive email notifications from the Canada Revenue Agency (CRA), we will send you an email to confirm that you are registered for the service. After that, when eligible correspondence is available for you to view in My Account or when important changes happen on your account, we will send you an email.

After you are registered for this service, CRA correspondence that is eligible for the service will not be printed and mailed to you.

The CRA will not do the following:

  • send a link and ask you for personal or financial information
  • ask for payment with prepaid credit cards or gift cards
  • use aggressive language or tone
  • threaten arrest or to send police

Account changes

As a fraud prevention feature, we will send you an email notification when:

  • your address (home and mailing) is changed
  • your banking information for direct deposit is changed
  • your authorized representative is changed
  • mail sent to you by the CRA has been returned to the CRA
  • your marital status is changed

How to view your CRA mail

To view CRA mail, select View Mail from the overview page in My Account.

Eligible correspondence

The CRA will send you an email when the following types of correspondence are ready for you to view in My Account:

  • notices of assessment
  • notices of reassessment
  • tax-free savings account letters
  • T1 adjustment letters
  • most benefit notices

As other CRA correspondence becomes eligible for this service, we will send you an email to tell you when they are available to view in My Account. For correspondence items not yet eligible for this service, you will continue to receive them by paper mail.

Formatting your email address

  • For your email address, you can only use the following characters and punctuation:
    • letters of the alphabet, in upper or lower case
    • numbers 
    • hyphen 
    • underline 
    • period 
    • at sign 
  • Your email address can only have one @ (at sign).
  • If you use the @ sign, there must be at least one character before and after the sign.
  • After an @ sign, there has to be at least one period. However, do not place the period beside the @ sign.
  • You cannot use a period to start or end an address.
  • Periods cannot be placed beside each other.

Terms and conditions

Read the terms and conditions of use for the service. If you agree, tick the authorization box and then select “Submit.”

More information

For more information, go to Online mail in My Account .
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