Mutual Agreement Procedure - Program report - 2020

Executive summary

This is the annual report issued by the Canada Revenue Agency (CRA) on its Mutual Agreement Procedure (MAP) Program. This report provides a summary of the MAP program for the period from January 1, 2020 to December 31, 2020. The publication of this report was delayed to align with the publication of the 2020 MAP statistics by the Organisation for Economic Co-operation and Development (OECD).

This report describes the purpose, history, and current events that are shaping the future of the MAP program. The publication of statistical information makes the MAP program more transparent and provides some insight to the types of issues addressed by the CRA and its treaty partners. A summary of the key findings presented in this calendar year report is provided here:

The CRA encourages taxpayers subject to double taxation or taxation not in accordance with an income tax convention to consider the MAP program.

For more information, see Information Circular (IC) 71-17, Competent Authority Assistance Under Canada’s Tax Conventions or contact a MAP manager in the Competent Authority Services Division (CASD).

The IC 71-17 provides clarification to taxpayers on how to preserve and exercise their treaty rights and explains the roles and responsibilities of both the taxpayer and the Canadian competent authority. It also addresses recent OECD peer review feedback which sought more clarity in Canada’s published guidance on the Mutual Agreement Procedure process.

Note that the CRA has recently revised IC 71-17 which provides general guidance for relief of double taxation.                                                                                                                   


The MAP program is a service provided by the CRA to assist taxpayers in resolving cases of double taxation or taxation not in accordance with the provisions of a tax convention. The process requires co-operation from taxpayers to achieve the goal of resolving such cases.

What is the mutual agreement procedure?

The MAP article in Canada’s conventions is a dispute resolution mechanism that allows authorized CRA officials to interact with foreign tax administrations to resolve issues of double taxation and taxation not in accordance with a convention. Under the article, residents in either country may request assistance resolving an issue covered by their convention. In Canada, the Minister of National Revenue authorizes senior CRA officials to try to resolve tax disputes under tax conventions that Canada has with other countries. These senior officials are referred to as the competent authority. A similar authorization usually takes place in Canada’s treaty partner countries.

Who is involved in the MAP?

The Competent Authority Services Division (CASD), which has responsibility for the MAP program, is part of the International and Large Business Directorate (ILBD) in the Compliance Programs Branch (CPB) of the CRA. The Director of the CASD is an authorized competent authority for Canada and is responsible for cases involving double taxation and taxation not in accordance with a convention, as well as for the overall administration of the MAP program. For information on access to and the use of the MAP, see IC 71-17.

The CASD is responsible for

When a MAP request is received, the request is tracked and assigned to the appropriate team. The lead analyst assigned is responsible for the review, analysis, negotiation and resolution of the MAP case. If needed the analyst may seek support from other areas of the CRA including ILBD’s International Tax Division, the Income Tax Rulings and Legislative Policy Directorate of the Legislative Policy and Regulatory Affairs Branch, or from legal counsel with the Department of Justice Canada.

Taxpayers may choose to represent themselves or authorize a representative to pursue a MAP request on their behalf. Taxpayers, or their representatives, are involved to the extent that the CRA may ask for more information during a MAP process, and such co-operation is needed to resolve a case.

For more information on barriers to resolving double taxation, how the competent authority achieves resolution through the MAP and benefits of the MAP please see appendix A.

The MAP program in Canada

Canada’s MAP program dates back to 1942, when it signed its first tax treaty with the United States, which contained a MAP provision. Published taxpayer guidance dates back to 1971, with the release of Information Circular 71-17. This information circular has been revised several times, and the CRA now operates under Information Circular 71-17,  Competent Authority Assistance Under Canada’s Tax Conventions.

The number of MAP requests in Canada has grown over the years. The CASD has continued reorganizing and implementing a number of initiatives to improve the quality and timeliness of services to taxpayers. These service improvements include the introduction of case management techniques to ensure that MAP requests are progressing on schedule, as well as ongoing efforts to improve the bilateral process with other tax administrations.

According to the publication of OECD 2020 MAP statistics, Canada is in top five placements for four categories: average time to close the transfer pricing MAP cases, age of inventory, caseload management, and co-operation. This demonstrates Canada’s commitment to the MAP program as noted above.

Recent developments

As of October 2021, almost half of Canada’s 94 tax treaties currently in force have been modified by the Multilateral Convention to Implement Tax Treaty Related Measures to Prevent Base Erosion and Profit Shifting (“Multilateral Instrument” or “MLI”). The MLI may affect treaty time limits and other MAP-related treaty provisions. A common change is an increase in the amount of time to submit a request for MAP assistance from two years to three years. The MLI also introduces mandatory binding arbitration to resolve certain classes of MAP disputes into some treaties. More of Canada’s tax treaties will be modified by the MLI as additional countries sign and ratify this Convention.

On June 3, 2020, the tax treaty between Canada and Madagascar entered into force. The treaty applies to taxes withheld on or after, as well as tax years beginning on or after, January 1, 2021. Negotiations to update treaties with Brazil, Germany, Switzerland and the Republic of San Marino are ongoing.

Canada remains an active member of the OECD’s FTA (Forum on Tax Administration) MAP Forum in Making Dispute Resolution Mechanisms More Effective, BEPS Action 14, and a participant in its peer review process. Canada is also an active member of the MLI Conference of Parties where parties to the MLI work towards common understandings as to the interpretation and application of the MLI, including modifications as they relate to MAP and arbitration.

On June 1, 2021, the CRA published an updated version of Information Circular 71-17, Competent Authority Assistance under Canada’s Tax Conventions. Updates to Information Circular 94-4R, International Transfer Pricing: Advance Pricing Arrangements, are being developed through consultations with tax practitioners and tax associations and in parallel with ongoing tax certainty work at the OECD.

Timeline: general

When a MAP case involves negotiation with another tax administration (“negotiable case”), every effort is made to resolve the tax issue as quickly as possible.

The target for resolving a MAP case (including non-negotiable cases) is 24 months; however, there are many factors beyond the CRA’s control, which may result in this target not being met. Factors include the co-operation and timely receipt of information from the taxpayer, the complexity of an issue, the time that the other competent authority needs to review and respond to a position paper, and the willingness of both competent authorities to adopt reasonable negotiating positions.

The CRA’s in-house management system allows CASD management and staff to monitor the status of MAP cases and report statistics on a number of performance measures, including the average time taken to

The CRA continues to enhance its management system to be in line with the OECD’s MAP statistic reporting framework (“framework”) and to fulfill its commitment to resolve MAP cases in a timely, efficient and effective manner. 

Timeline: negotiable MAP case completions

Beginning in 2016, MAP reporting has been done on a calendar year basis instead of on a fiscal year basis. This is in line with the framework for reporting purposes.

As a result of requirements under the framework, MAP results were categorized as either pre-2016 (cases with a start date prior to January 1, 2016) or post-2015 (cases with a start date after December 31, 2015). The framework requires time reporting by the following stages:

Start to end: Time elapsed between the start date and the end date

Received to start: Time from receipt of a request until the start date

Start to position paper: Time between the start date and the date position papers were sent by the CRA or received from a treaty partner

Position paper to end: Time between the date position papers were sent by the CRA (or received from a treaty partner) and the end date.

Under the framework, the start date is generally expected to be five weeks or less from the receipt of a taxpayer’s MAP request. The end date is the date of an official communication (typically in the form of a letter) from the competent authority to advise the taxpayer of the outcome of their request or in the case of a withdrawal, the date the competent authority receives the withdrawal.

MAP results

Footnote 1 The OECD publishes the MAP statistics on an annual basis and further breaks the MAP caseload down by jurisdiction.  Specific to Canada, at the start of the period there were 165 pending MAP cases and at the end of the period there were 163 cases. During this period, 72 cases were started and 74 cases were closed.

Of the 74 MAP cases closed during 2020, 7 had a start date before 2016 and 67 after 2015.  To calculate the average time taken to resolve pre-2016 MAP cases, the date of filing of the MAP request was used as the start date and the date of the closing letter sent to the taxpayer was considered the end date. 

Table 1: 2020 MAP cases (pre-2016 and post-2015) closed and average time to complete
  Starting inventory Cases started Cases closed 2019 ending inventory Average time to complete in months
Attribution / Allocation 123 55 52 126 22.97
   Attribution / Allocation Pre-2016 11 0 5 6 57.34
   Attribution / Allocation Post-2015 112 Footnote 2 55 47 120 19.31
Other 42 17 22 37 19.15
   Other Pre-2016 7 0 2 5 67.10
   Other Post-2015 35 Footnote 3 17 20 32 14.35
Total 165 72 74 163 17.83

Of the 74 MAP cases closed in 2020, 36 cases (48.6%) resulted in full relief from double taxation upon negotiation, 9 cases (12.2%) were unjustified objections, and 8 cases (10.8%) were resolved through unilateral relief, and the remaining 21 cases were closed with other outcomes. The following table shows the outcomes and percentages for each category of closed cases and further breaks down the data to show the number of cases closed pre-2016 and post-2015.

Table 2: 2020 MAP cases (pre-2016 and post-2015) closed by outcome
Category of cases Objection is not justified Withdrawn by taxpayer Unilateral relief granted Resolved via domestic remedy Agreement fully eliminating double taxation / fully resolving taxation not in accordance with tax treaty Agreement partially eliminating double taxation / partially resolving taxation not in accordance with tax treaty Agreement that there is no taxation not in accordance with tax treaty No agreement including agreement to disagree Denied MAP access or Any other outcome Total
Attribution / allocation 3 6 3 2 33 0 0 3 2 52
   Attribution / allocation Pre-2016 0 3 0 2 0 0 0 0 0 5
   Attribution / allocation Post-2015 3 3 3 0 33 0 0 3 2 47
Other 6 0 5 1 3 0 1 5 1 22
   Other Pre-2016 0 0 0 0 0 0 0 2 0 2
   Other Post-2015 6 0 5 1 3 0 1 3 1 20
Total 9 6 8 3 36 0 1 8 3 74
Percentage 12.2 8.1 10.8 4.1 48.6 0.0 1.4 10.8 4.1 100.0

According to the framework, an attribution/allocation case is a MAP case where the request relates to the attribution of profits to a permanent establishment or the determination of profits between associated enterprises. This is also known as a transfer pricing MAP case.

Any MAP case that is not defined as an attribution/allocation MAP case is defined as other. This may include requests involving juridical double taxation. This is taxation contrary to a convention where either the mutual agreement procedure is required to resolve an issue (for example the taxation of pension and annuities or other income) or a permanent establishment determination is required.

Negotiable MAP cases completed: Canadian-initiated and foreign-initiated

In 2020, the majority of the cases closed (81%) were initiated by Canada, which has been the trend over the past several years. Overall, in 2020, it took an average of 22.50 months to resolve a MAP case. Canadian-initiated cases took 25.13 months and foreign-initiated cases 11.21 months. The following table shows a breakdown of completed cases resulting from Canadian-initiated and foreign-initiated audit adjustments and further breaks down the data to show the number of cases for both pre-2016 and post-2015..

Table 3: Negotiable MAP cases completed: Canadian-initiated and foreign-initiated
Category of cases Total CDN initiated CDN initiated % Foreign initiated Foreign initiated % Average time (in months) to complete Canadian cases Average time (in months) to complete foreign cases Weighted average
Pre-2016 7 7 100% 0 0% 60.10 0 60.10
   Pre-2016 MAP 5 5 100% 0 0% 57.30 0 57.30
   Pre-2016 Other 2 2 100% 0 0% 67.00 0 67.00
Post-2015 67 53 79% 14 21% 20.50 11.20 18.60
   Post-2015 MAP 47 39 83% 8 17% 21.21 14.07 20.00
   Post-2015 Other 20 14 70% 6 30% 18.55 7.40 15.20
Total 74 60 81% 14 19% 25.13 11.21 22.50

Program statistics

The table below shows the number of cases, including non-negotiable cases that were accepted and completed for the 2016 to 2020 period.

Table 4: Total MAP cases accepted, completed and outstanding
Period Beginning inventory Accepted Completed Ending
2020 242Footnote 4 467 228 481
2019 265Footnote 5 431 456 240
2018 583 415 732 266
2017 570 331 318 583
2016 563 288 281 570

MAP cases by type

The following table shows the acceptance and completion of MAP cases by type (negotiable and non-negotiable) and by year, for the period 2016 to 2020.

Negotiable cases generally require negotiations between Canada’s competent authority and another tax administration to resolve double taxation or taxation not in accordance with an income tax convention.

Non-negotiable cases are resolved by an agreement between Canada’s competent authority and taxpayers. These cases do not involve another tax administration.

Table 5: Acceptance and completion of MAP cases
  Negotiable Non-negotiable Total Accepted
Period Negotiable Accepted Negotiable Completed Non-Negotiable Accepted Non-Negotiable Completed Total Accepted Total Completed
2020 72 74 395 154 467 228
2019 75 60 356 396 431 456
2018 97 126 318 606 Footnote 6 415 732
2017 93 141 238 177 331 318
2016 124 160 164 121 288 281

Non-negotiable MAP cases by category

Table 6: Non-negotiable 2020 MAP cases by category
2020 Opening inventory Accepted Completed Ending Inventory
Pensions Footnote 7 43 378 134 287
Gains 3 5 4 4
Other 31 Footnote 8 12 16 27
Total 77 395 154 318

The Pensions category involves elections under the Canada – United States Convention with Respect to Taxes on Income and Capital to defer the taxing of undistributed accrued pension income.

The Gains category includes deferred-gains agreements for all treaties and the application of the transitional rule in the Canada – United States Convention with Respect to Taxes on Income and Capital.

The Other category generally includes matters relating to estate rollovers, United States “S” corporations, and other issues.

CASD’s workload also includes the analysis of treaty time limits for withholding tax requests received from the Sudbury Tax Centre (NR7 forms). More specifically, CASD’s mandate consists of identifying if the requests for a refund of Part XIII tax are received within the treaty time limit prescribed under the relevant tax conventions and if refunds can consequently be issued beyond the domestic time limit. The Tax Centre is responsible for verifying if the refunds are warranted and for the audit functions. In 2020, CASD closed 3,720 NR7 forms and provided a response to the Sudbury Tax Centre.

Participation by foreign jurisdiction

The CRA is currently engaged in negotiable MAP cases involving taxpayers from 31 jurisdictions: Argentina, Australia, Austria, Belgium, Chile, China, Denmark, Dominican Republic, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Japan, Korea, Kuwait, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Romania, Singapore, Spain, Sweden, Switzerland, the United Kingdom, and the United States. The breakdown of negotiable MAPs by country continues to reflect the significant flow of goods and services exchanged between Canada and the United States, representing 46% of MAP cases. 

Participation by sector

The completed MAP cases cover a wide variety of sectors including: auto and other transportation equipment, chemical and allied products, clothing and textiles, computer and electronics, construction equipment and materials, e-commerce, finance and insurance, food and beverages, health including pharmaceuticals, information and publishing services, machinery, management, metals and minerals, petroleum, retail trade, technical/scientific and professional services, T1 personal tax, transportation and warehousing services. 

How to contact the CASD

If you have comments or questions about this report or the services offered by the Competent Authority Services Division, please contact the division:

Appendix A

Barriers to resolving double taxation

The CRA maintains effective dispute resolution procedures with all of its treaty partners where ever possible. This requires that tax administrations try to resolve cases in a timely, effective, and efficient manner. Although existing procedures generally work to provide full relief from double taxation, sometimes an agreement cannot be reached on a case.

Examples of situations for which there may be partial relief or no relief of double taxation:

How does the Canadian competent authority achieve resolution through the MAP?

Benefits of the MAP

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