Telephone Reporting Service
While you are receiving Employment Insurance (EI) benefits, you must complete reports to show that you are still eligible. If you have access to the Internet, we recommend using the Internet Reporting Service, which is simple, fast, convenient and secure. If you do not have access to the Internet, you can use the EI Telephone Reporting Service. It is available throughout Canada and can be accessed 24 hours a day, 7 days a week.
For claims starting January 1st 2017 or later, separate payments will be issued for each payable week. If you are payable for both weeks of a two week period, you will receive two separate payments at the same time. If your claim started before January 1st 2017, there is no change in the way your payments will be issued.
Accessing the Telephone Reporting Service
Shortly after you apply for benefits, we will mail you an EI benefit statement. The statement includes your access code—a 4-digit number which is printed on the shaded area at the top of the benefit statement. You need the access code and your Social Insurance Number (SIN) to submit reports and to get information about your claim.
Keep your access code private and store it separately from your SIN.
Follow these steps to complete your report by telephone:
- Dial 1-800-531-7555.
- Select option 2 to file your EI report.
- Enter your Social Insurance Number (SIN) and access code.
- Follow the instructions to complete your report. The system will ask you to confirm your answer to each question.
- Hang up when you hear: “You have successfully input your report.” The system will also tell you when you can input your next report. Mark this date on your calendar.
To try a telephone reporting demonstration, call 1-800-531-7555 and select option 1.
If we need more information about your report, we will transfer your call. If you call before or after business hours, you will hear a message asking you to call back during business hours.
Completing your report
Work and earnings
If you worked during the period covered, you must provide:
- the dates and the number of hours that you worked;
- the telephone numbers of all your employers; and
- your total earnings before deductions earned for each calendar week of the period. (Your total earnings include tips and commissions.)
You must report your true earnings before deductions. If you do not, you may have to repay some or all of the money you received. You must always report your earnings during the week(s) you earned them. For example:
- If you worked in a particular week and will be paid later, you must report the number of hours you worked during the actual week you worked. You cannot wait until you are paid to report those hours and the earnings.
When reporting your earnings for each calendar week (Sunday to Saturday), round to the nearest dollar.
- For example, if your earnings were $125.49, enter $125. If your earnings were $125.50, enter $126.
Report only full hours worked for each calendar week (Sunday to Saturday).
- For example, if you worked 38 hours and 45 minutes, enter 38 hours.
If you started full-time work, state the date that you started. Report all employment, whether you work for someone else or for yourself. You also must notify us if you leave your job or lose your job, and tell us the reason.
Tip: Use the reporting calendar to keep track of your earnings and hours worked.
If you attended school or training, report the number of hours that you were in training and the amount of any training allowance you received. Do not include allowances for living away from home, commuting, travel or dependant care.
You will be asked the following question: “Were you ready, willing and capable of working each day, Monday through Friday, during each week of this report?”
if you were not available for work or you were not looking for work for any reason (for example, you were sick, injured or away on vacation), you must answer “no.” You will be asked which days you were not available. You must also report if you leave Canada for any reason.
Answer all questions truthfully. Providing false information is considered fraud and is punishable by law. If you make a mistake during your telephone report, you will be able to correct it before submitting your report. If you discover that you made a mistake after you have submitted your report, it is important to let us know as soon as possible; otherwise, you may have to pay back some or all of the money you received.
How to contact us:
- Call 1-800-206-7218, Monday to Friday from 8:30 a.m. to 4:30 p.m. local time, and press 0 to speak to a representative;
- Go to a Service Canada centre
Direct deposit: our standard way of paying benefits
If you receive your payments by cheque, there can be delays when postal service is interrupted by weather or a labour dispute. The most efficient and surest way to receive your benefits is to sign up for direct deposit to your bank account.
- Your payment is deposited directly to your bank account two business days after you complete your report using the Telephone Reporting Service.
- The deposit to your bank account is your record of payment.
If your bank account information changes or if you move, it is important to let us know as soon as possible.
To apply for direct deposit, you need your complete bank account information, as shown on your cheque or bank statement. Once you have this information, there are three ways you can set up direct deposit:
- Go to My Service Canada Account. After you log in to My Service Canada Account, select “View / change my direct deposit” to complete the direct deposit application;
- Call our telephone information service at 1-800-206-7218, from 8:30 a.m. to 4:30 p.m., and choose option 0. A representative will then ask you to provide your bank account information; or
- Visit a Service Canada centre to apply for direct deposit.
Job Bank is the Government of Canada’s source for jobs and job market information. Connect with employers looking for your skills and experience at www.jobbank.gc.ca.
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