Our service standards
Delays - Assigning examinations
There is a two month delay assigning complaints needing an examination. We apologize for the inconvenience and appreciate your patience.
At the Office of the Taxpayers' Ombudsperson, we are committed to providing you the best possible service.
Our goal is to:
- contact you within five business days after receiving your complaint, 95% of the time
- complete an examination of your complaint within 120 business days of it being assigned to an examination officer, 80% of the time