Contact us
Enquiries
Telephone
Things to know before you call:
- We do not have direct access to CRA information and cannot make changes to your CRA account.
- We do not tolerate inappropriate or aggressive behaviour or harassment and will terminate communications with anyone who engages in such behaviour.
- We do not accept complaints by phone unless there is an accessibility barrier.
1-866-586-3839
613-221-3109 (Outside Canada and the United States (collect calls accepted))
Monday to Friday
8:15 am to 4:30 pm, Eastern time.
*Closed on public holidays
Mail (Office address)
Office of the Taxpayers' Ombudsperson
1000-171 Slater Street
Ottawa ON K1P 5H7
Canada
Fax
1-866-586-3855
418-566-0321 (Outside Canada and the United States)
Other Contacts
Media Relations (for media use only)
Outreach
The Office of the Taxpayers' Ombudsperson welcomes every opportunity to raise awareness about how taxpayers can benefit from the service we offer.
Have comments about our Office?
Please submit your comments to our Office by providing your feedback.
Privacy Notice
The Office of the Taxpayers’ Ombudsperson collects personal information to carry out the Ombudsperson's mandate under Order in Council P.C. 2020-0703, including to identify and review systemic issues.
We may monitor calls for training purposes. If you do not want your call to be monitored, please inform the officer at the beginning of the call.
Personal information is collected under the authority delegated to the Ombudsperson under Order in Council P.C. 2020-0703.
Under the Privacy Act, individuals have the right to access, request corrections of their personal information, or to file a complaint to the Privacy Commissioner of Canada regarding the handling of the their personal information. Refer to Personal Information Bank CRA PPU 222 at canada.ca/cra-info-source.
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