Contact the Office of the Taxpayers' Ombudsperson
Did you know there are steps to take before submitting a complaint to us?
If you are not satisfied with the quality of the service you received from the Canada Revenue Agency (CRA), there are steps you can follow to resolve your complaint. Go to How to submit your complaint and answer the questions so we can direct you on how to address your issue(s).
Things to know before you contact us
- Do not provide your social insurance number or any personal information that is not requested;
- We do not have direct access to CRA information and cannot make changes to your CRA account;
- We do not keep or action any correspondence when we are carbon copied (CC), unless you clearly ask us to take action;
- We will terminate communications with anyone who engages in inappropriate or aggressive behaviour or harassment;
- We will only accept complaints by phone if there is an accessibility barrier.
Telephone
1-866-586-3839
613-221-3109 (Outside Canada and the United States)
We are currently offering automated phone service. If you need to speak with us, please leave a message and we will call you back within five business days.
Office hours
Monday to Friday
8:15 am to 4:30 pm (Eastern time)
Saturday and Sunday (incl. federal statutory holidays) Closed
Office of the Taxpayers' Ombudsperson
1000-171 Slater Street
Ottawa ON K1P 5H7
Canada
For safety reasons, we do not accept complaints or documents in person.
If you need to send more documents related to your existing complaint with our office, please contact the officer handling your case.
Fax
1-866-586-3855
418-566-0321 (Outside Canada and the United States)
Media Relations (for media use only)
Outreach
The Office of the Taxpayers' Ombudsperson welcomes every opportunity to raise awareness about how taxpayers can benefit from the service we offer.
Have comments about our Office?
Please submit your comments to our Office by providing your feedback.
Privacy Notice
The Office of the Taxpayers’ Ombudsperson collects personal information to carry out the Ombudsperson's mandate under Order in Council P.C. 2020-0703, including to identify and review systemic issues.
We may monitor calls for training purposes. If you do not want your call to be monitored, please inform the officer at the beginning of the call.
Personal information is collected under the authority delegated to the Ombudsperson under Order in Council P.C. 2020-0703.
Under the Privacy Act, individuals have the right to access, request corrections of their personal information, or to file a complaint to the Privacy Commissioner of Canada regarding the handling of their personal information. Refer to Personal Information Bank CRA PPU 222 at canada.ca/cra-info-source.