Contact the Office of the Taxpayers' Ombudsperson
Did you know there are steps to take before submitting a complaint to us?
If you are not satisfied with the quality of the service you received from the Canada Revenue Agency (CRA), there are steps you can follow to resolve your complaint. Go to How to submit your complaint and answer the questions so we can direct you on how to address your issue(s).
Things to know before you contact us
- Do not provide your social insurance number or any personal information that is not requested;
- We do not have direct access to CRA information and cannot make changes to your CRA account;
- We do not keep or action any correspondence when we are carbon copied (CC), unless you clearly ask us to take action;
- We will terminate communications with anyone who engages in inappropriate or aggressive behaviour or harassment;
- We will only accept complaints by phone if there is an accessibility barrier.
Telephone
1-866-586-3839
613-221-3109 (Outside Canada and the United States)
We are currently offering automated phone service. If you need to speak with us, please leave a message and we will call you back within five business days.
Office hours
Monday to Friday
8:15 am to 4:30 pm (Eastern time)
Saturday and Sunday (incl. federal statutory holidays) Closed
Office of the Taxpayers' Ombudsperson
1000-171 Slater Street
Ottawa ON K1P 5H7
Canada
For safety reasons, we do not accept complaints or documents in person.
If you need to send more documents related to your existing complaint with our office, please contact the officer handling your case.
Fax
1-866-586-3855
418-566-0321 (Outside Canada and the United States)
TTY and VRS
1-866-586-3839 (use the relay service of your choice)
Media Relations (for media use only)
Outreach
The Office of the Taxpayers' Ombudsperson welcomes every opportunity to raise awareness about how taxpayers can benefit from the service we offer.
Have comments about our Office?
Please submit your comments to our Office by providing your feedback.
Privacy Notice
Personal information is collected under the authority delegated to the Ombudsperson under Order in Council P.C. 2020-0703 and is used to assess and process complaints. Information will be shared with the Canada Revenue Agency for the purposes of resolving complaints under existing information-sharing agreements and may also be used for follow-up and evaluation purposes.
We may monitor calls for training purposes. If you do not want your call to be monitored, please inform the officer at the beginning of the call.
Personal information is protected under the Privacy Act, and individuals have the right to access their personal information, request correction, or file a complaint to the Privacy Commissioner of Canada regarding the handling of the individual's personal information. Refer to the Taxpayers’ Ombudsperson's Personal Information Bank CRA PPU 222 on Info Source at canada.ca/cra-info-source.