Office of the Taxpayers' Ombudsperson

The Office of the Taxpayers' Ombudsperson (OTO) works independently from the Canada Revenue Agency (CRA). We are here to improve the service that the CRA provides to taxpayers by reviewing service-related complaints. We also look at issues that can affect more than one person or a segment of the population.


Delays — Processing incoming complaints and examinations

We are currently experiencing delays. At this time we are processing complaints received for the week of May 6-10, 2024. There is also a 90 day delay in assigning cases requiring an examination. If you feel that your situation is urgent, please contact us.

We apologize for the inconvenience and appreciate your patience.

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Meet the Ombudsperson

Mr. François Boileau,
Taxpayers' Ombudsperson

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