Office of the Taxpayers' Ombudsperson
The Office of the Taxpayers' Ombudsperson (OTO) is functionally independent and operates without influence from the Canada Revenue Agency (CRA). We are here to improve the service that the CRA provides to taxpayers by reviewing service-related complaints. We also look at issues that can affect more than one person, or a segment of the population.
Emergency response to COVID-19
Due to COVID-19 measures, we have limited access to mailed complaints and our response times may be lengthened. If your situation is urgent, please call us at 1-866-586-3839 or submit an online complaint. We are working hard to respond to your complaints, and thank you for your patience. Visit Canada.ca/coronavirus or call 1-833-784-4397 for COVID-19 updates.
What we are doing
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