Office of the Taxpayers' Ombudsperson

The Office of the Taxpayers' Ombudsperson (OTO) works to enhance the Canada Revenue Agency's (CRA) accountability in its service to, and treatment of, taxpayers through independent and objective reviews of service-related complaints and systemic issues.

We operate at arm's length from the Canada Revenue Agency.

Issues with mail processing

On April 7, 2021, it was brought to our attention that our mail services had been disrupted since February, 2020. As a result, during this period, some mail sent to our Office has not been received and returned to the sender. As of April 9, 2021, these issues have been resolved. If your mail addressed to the Office of the Taxpayers’ Ombudsperson was returned or if you are awaiting a response from our Office during this period, please contact us.

Emergency response to COVID-19

Due to COVID-19 measures, we have limited access to mailed complaints and our response times may be lengthened. If your situation is urgent, please call us at 1-866-586-3839 or submit an online complaint. We are working hard to respond to your complaints, and thank you for your patience. Visit or call 1-833-784-4397 for COVID-19 updates.

Latest news

What we are doing

Corporate information

Meet the Ombudsperson

François Boileau,
Taxpayers' Ombudsperson

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