Office of the Taxpayers' Ombudsperson
The Office of the Taxpayers' Ombudsperson (OTO) works independently from the Canada Revenue Agency (CRA). We are here to improve the service that the CRA provides to taxpayers by reviewing service-related complaints. We also look at issues that can affect more than one person, or a segment of the population.
Delays — Processing incoming complaints
We are currently experiencing delays in processing complaints. We are currently contacting taxpayers and processing complaints received for the week of January 29 – February 2, 2024. If you feel that your situation is urgent, please call us directly at 1-866-586-3839.
We apologize for the inconvenience and appreciate your patience.
What we are doing
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