Office of the Taxpayers' Ombudsperson
The Office of the Taxpayers' Ombudsperson (OTO) works independently from the Canada Revenue Agency (CRA). We are here to improve the service that the CRA provides to taxpayers by reviewing service-related complaints. We also look at issues that can affect more than one person, or a segment of the population.
Delays — Processing incoming complaints
We are currently experiencing delays in processing complaints. We are currently contacting taxpayers and processing complaints received for the week of September 11 to 15, 2023. If you feel that your situation is urgent, please call us directly at 1-866-586-3839.
We apologize for the inconvenience and appreciate your patience.
Latest news
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1:Taxpayers’ Ombudsperson requests that the Canada Revenue Agency improve the information it provides to Indigenous Peoples
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2:Taxpayers' Ombudsperson publishes systemic charities report — "Charity Begins with Fairness: More to Explore"
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3:Taxpayers’ Ombudsperson recommends ways to improve communication from the Canada Revenue Agency
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4:Annual Report 2021-2022: "Service Matters: Numbers Speak Volumes"
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5:Taxpayers' Ombudsperson requests the Canada Revenue Agency take more action to assist Canadians fleeing abuse or violence
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Contact us
Services and information
The eight rights we uphold
We are responsible for ensuring the CRA respects eight of the 16 rights found in the Taxpayer Bill of Rights.
Complaints we review
We review individual complaints and systemic issues related to taxpayer service rights.
We Want to Meet with You
We meet with local organizations, professionals and individuals who could benefit from our services, get feedback on their CRA service experiences and solicit their ideas on possible service improvements.
Examining systemic issues
We examine service issues that have the potential to impact a large number of taxpayers or segment of the population.
Influencing Change
Find out more about the recommendations and requests the Taxpayers' Ombudsperson has made.
Complaints in numbers
Statistics about the enquiries and complaints we received, as well as the urgent requests we sent to the CRA.
What we are doing
Corporate information
Page details
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