Office of the Taxpayers' Ombudsperson
The Office of the Taxpayers' Ombudsperson (OTO) works independently from the Canada Revenue Agency (CRA). We are here to improve the service that the CRA provides to taxpayers by reviewing service-related complaints. We also look at issues that can affect more than one person, or a segment of the population.
Latest news
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1:The Taxpayers’ Ombudsperson opens systemic examination into issues expressed by certain Muslim-led charities
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2:We requested the CRA to be transparent in the length of time it takes to validate CRB applications
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3:Taxpayers’ Ombudsperson launches review into the lack in communications regarding access to CRA My Account
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4:Statement from the Taxpayers’ Ombudsperson regarding the service provided by the Canada Revenue Agency on the emergency benefit programs
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5:Click here to submit a complaint
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Contact us
Services and information
Your taxpayer service rights
The Taxpayer Bill of Rights contains eight service rights that our Office is responsible to uphold.
Complaints we review
We review individual complaints and systemic issues related to taxpayer service rights.
Our Commitment to Service
To provide the best possible service to taxpayers who contact our office.
Examining systemic issues
We examine service issues that have the potential to impact a large number of taxpayers or segment of the population.
Influencing Change
Find updates on the OTO’s recommendations made to the CRA through its systemic examination reports.
Complaints in numbers
Statistics about the enquiries and complaints we received, as well as the urgent requests we sent to the CRA.
What we are doing
Corporate information
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