Office of the Taxpayers' Ombudsperson

The Office of the Taxpayers' Ombudsperson (OTO) works independently from the Canada Revenue Agency (CRA). We are here to improve the service that the CRA provides to taxpayers by reviewing service-related complaints. We also look at issues that can affect more than one person, or a segment of the population.


Delays — Processing incoming complaints

We are currently experiencing delays in processing incoming complaints. As a result, we may take more than five business days to respond to you.

We apologize for this inconvenience.

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What we are doing

Corporate information

Meet the Ombudsperson

Mr. François Boileau,
Taxpayers' Ombudsperson

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