Office of the Taxpayers' Ombudsperson
The Office of the Taxpayers' Ombudsperson (OTO) works to enhance the Canada Revenue Agency's (CRA) accountability in its service to, and treatment of, taxpayers through independent and objective reviews of service-related complaints and systemic issues.
We operate at arm's length from the Canada Revenue Agency.
Issues with mail processing
On April 7, 2021, it was brought to our attention that our mail services had been disrupted since February, 2020. As a result, during this period, some mail sent to our Office has not been received and returned to the sender. As of April 9, 2021, these issues have been resolved. If your mail addressed to the Office of the Taxpayers’ Ombudsperson was returned or if you are awaiting a response from our Office during this period, please contact us.
Emergency response to COVID-19
Due to COVID-19 measures, we have limited access to mailed complaints and our response times may be lengthened. If your situation is urgent, please call us at 1-866-586-3839 or submit an online complaint. We are working hard to respond to your complaints, and thank you for your patience. Visit Canada.ca/coronavirus or call 1-833-784-4397 for COVID-19 updates.
Latest news
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1:UPCOMING WEBCASTS: Learn more about our Office and your Taxpayers' Ombudsperson
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2:Taxpayers’ Ombudsperson launches review into the lack in communications regarding access to CRA My Account
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3:Statement from the Taxpayers’ Ombudsperson regarding the service provided by the Canada Revenue Agency on the emergency benefit programs
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4:Back to Basics: Taxpayers Have Rights
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5:Click here to submit a complaint
Most requested
Services and information
Your taxpayer service rights
The Taxpayer Bill of Rights contains eight service rights that our Office is responsible to uphold.
Complaints we review
We review individual complaints and systemic issues related to taxpayer service rights.
Our Commitment to Service
To provide the best possible service to taxpayers who contact our office.
Examining systemic issues
We examine service issues that have the potential to impact a large number of taxpayers or segment of the population.
Submit a complaint - information
Links to the forms for submitting a complaint and information on the service complaint process.
Influencing change
Find updates on the OTO’s recommendations made to the CRA through its systemic examination reports.
What we are doing
Corporate information
Report a problem or mistake on this page
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