Office of the Taxpayers' Ombudsperson
The Office of the Taxpayers' Ombudsperson (OTO) works independently from the Canada Revenue Agency (CRA). We are here to improve the service that the CRA provides to taxpayers by reviewing service-related complaints. We also look at issues that can affect more than one person, or a segment of the population.
Latest news
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1:Taxpayers’ Ombudsperson calls on charities to come forward with their experiences about the CRA
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2:Taxpayers' Ombudsperson releases his first Annual Report - Adpating and Delivering in Unprecedented Times
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3:Taxpayers’ Ombudsperson requests the Canada Revenue Agency improve the information it provides to those facing violence
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4:The Taxpayers’ Ombudsperson opens systemic examination into issues expressed by certain Muslim-led charities
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5:We requested the CRA to be transparent in the length of time it takes to validate CRB applications
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6:Taxpayers’ Ombudsperson launches review into the lack in communications regarding access to CRA My Account
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Contact us
Services and information
The eight rights we uphold
We are responsible for ensuring the CRA respects eight of the 16 rights found in the Taxpayer Bill of Rights.
Complaints we review
We review individual complaints and systemic issues related to taxpayer service rights.
Our Commitment to Service
To provide the best possible service to taxpayers who contact our Office.
Examining systemic issues
We examine service issues that have the potential to impact a large number of taxpayers or segment of the population.
Influencing Change
Find updates on the OTO’s recommendations made to the CRA through its systemic examination reports.
Complaints in numbers
Statistics about the enquiries and complaints we received, as well as the urgent requests we sent to the CRA.
What we are doing
Corporate information
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