How to submit your complaint
Delays — Processing incoming complaints and examinations
We are experiencing delays processing complaints and are currently working on the ones received for the week of June 2 to 6, 2025. There is also a delay in assigning cases needing an examination. We are working on the cases that were ready for review in February.
We apologize for the inconvenience and appreciate your patience.
If you are not satisfied with the quality of the service you received from the Canada Revenue Agency (CRA), there are steps you can follow to resolve your complaint. Answer the questions below so we can direct you on how to address your issue(s).
We only review complaints about the quality of service you received from the CRA.
Contact the Office for Client Satisfaction if you have a complaint about Service Canada.
We only review complaints about the quality of service you received from the CRA.
If you need general assistance by telephone about another government department or agency, please contact 1 800 O-Canada (1-800-622-6232).
Call the telephone number in the letter you received from the CRA, or contact them directly
Depending on your situation, it may save you time to call the CRA first . You can call the phone number provided in your correspondence, or discuss your concerns with the employee you have been dealing with or ask to talk to their supervisor.
If you don’t have a contact number, you can look up the contact number for the applicable program or service at contact the CRA.
When submitting your complaint to us, clearly describe how waiting for CRA Service Feedback to address your complaint will cause you undue hardship. If the information is not clearly described, we may not consider it urgent.
If there are any unresolved service issues after CRA Service Feedback has finished its review, or you are not satisfied with how the CRA addressed your service issue, submit a complaint with us.
Please wait for CRA Service Feedback to respond to your complaint before submitting a complaint to us.
To find out when the CRA aims to address your complaint go to check CRA processing times.
We can review a service complaint if there are still unresolved service issues after CRA Service Feedback has finished its review, or you are not satisfied with how it addressed your service issue.
If you want to follow up on your complaint already submitted to CRA Service Feedback, please call the CRA employee reviewing your complaint, or contact the CRA at 1-800-959-8281. Contact centre agents will be able to follow up on your existing complaint.
You should submit your complaint to CRA Service Feedback so it can try to resolve it.
We can review a service complaint if there are still unresolved service issues after CRA Service Feedback has finished its review, or you are not satisfied with how it addressed your service issue.
Do you have questions or need help?
If you need help, please contact us.
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