How to submit your complaint

If you are not satisfied with the quality of the service you received from the Canada Revenue Agency (CRA), there are steps you can follow to resolve your complaint. Answer the questions below so that we can direct you on how to address your issue(s). 


Is your complaint about the service you received from the CRA?

  • Yes

    Have you tried to resolve your complaint with a CRA employee or their supervisor?

    • Yes

      Have you sent your complaint to CRA Service Feedback?

      • Yes

        Has CRA Service Feedback finished its review?

        • Yes
        • No

          We will not examine a service complaint until CRA Service Feedback has finished its review, unless your situation is compelling.

          We generally consider situations compelling if, waiting for CRA Service Feedback to finish its review will:

          • limit you from having the basic necessities of life
          • limit your business from operating
          • significantly impact your mental health and/or reputation

          Is your situation compelling?

          • Yes
          • No
      • No

        We will not examine a service complaint until CRA Service Feedback has finished its review, unless your situation is compelling.

        We generally consider situations compelling if, waiting for CRA Service Feedback to finish its review will:

        • limit you from having the basic necessities of life
        • limit your business from operating
        • significantly impact your mental health and/or reputation

        Is your situation compelling?

        • Yes
        • No
    • No

      We will not examine a service complaint until CRA Service Feedback has finished its review. Please give CRA the opportunity to resolve the issue first, unless your situation is compelling.

      We generally consider situations compelling if, waiting for CRA Service Feedback to finish its review will:

      • limit you from having the basic necessities of life
      • limit your business from operating
      • significantly impact your mental health and/or reputation

      Is your situation compelling?

      • Yes
      • No
  • No

Do you have questions or need help?

If you need help, please call our toll-free number at 1-866-586-3839 or call collect at 1-613-221-3109 (outside of Canada and the United States).

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