How to submit your complaint
If you are not satisfied with the quality of the service you received from the Canada Revenue Agency (CRA), there are steps you can follow to resolve your complaint. Answer the questions below so we can direct you on how to address your issue(s).
Unfortunately, we only review complaints about the quality of service provided by the CRA and cannot review complaints about Service Canada.
Contact the Office for Client Satisfaction if you have a complaint about Service Canada.
Unfortunately, we only review complaints about the quality of service provided by the CRA.
Find out what complaints we review.
Call the telephone number in the letter you received from the CRA, or contact them directly
If there are any outstanding service issues after CRA Service Feedback has finished its review, or you are not satisfied with how the CRA addressed your service issue, submit a complaint with us.
Please wait until CRA Service Feedback has finished its review before submitting a complaint to us.
Do you have questions or need help?
If you need help, please call our toll-free number at 1-866-586-3839 or call collect at 613-221-3109 (outside of Canada and the United States).
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