How to submit your complaint

If you are not satisfied with the quality of the service you received from the Canada Revenue Agency (CRA), there are steps you can follow to resolve your complaint. Answer the questions below so we can direct you on how to address your issue(s). 


Select which government department or agency you are not satisfied with the service provided:

  • Canada Revenue Agency (CRA)

    Have you tried to resolve your complaint with a CRA employee or their supervisor?

    • Yes

      Have you submitted your complaint to CRA Service Feedback?

      • Yes

        Has CRA Service Feedback finished its review?

        • Yes
        • No

          We will only examine a service complaint after CRA Service Feedback has finished its review, unless it is causing undue hardship.

          To follow up on a complaint already submitted to the CRA please call the CRA employee reviewing your service feedback, or contact the CRA. Contact centre agents can follow up on your existing complaint.

          Will waiting for CRA to finish its review:

          • limit you from having the basic necessities of life?
          • limit your business from operating?
          • significantly impact your well-being?
          • Yes
          • No
      • No

        You should submit a service complaint to CRA Service Feedback first so it can resolve it.

        We will only examine a service complaint after CRA Service Feedback has finished its review, unless it is causing undue hardship.

        Will waiting for CRA to finish its review:

        • limit you from having the basic necessities of life?
        • limit your business from operating?
        • significantly impact your well-being?
        • Yes
        • No
    • No
  • Service Canada
  • Other government departments and agencies

Do you have questions or need help?

If you need help, please contact us.

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