How to submit your complaint

Complaint volumes are higher than normal 

Normally, if you submit a complaint to us before sending the RC193 (link to webform) to Canada Revenue Agency (CRA)'s Service Feedback we would refer the complaint to them on your behalf. To expedite the process, we recommend that you submit your complaint directly to them, if you have not done so already. If you have already completed this step, please refer to our service standards for processing delay information.

We apologize for any inconvenience and appreciate your patience.


If you are not satisfied with the quality of the service you received from the Canada Revenue Agency (CRA), there are steps you can follow to resolve your complaint. Answer the questions below so we can direct you on how to address your issue(s). 

Select which government department or agency you are not satisfied with the service provided:

  • Canada Revenue Agency (CRA)

    Have you tried to resolve your complaint with a CRA employee or their supervisor?

    • Yes

      Have you submitted your complaint to CRA Service Feedback?

      • Yes

        Has CRA Service Feedback finished its review?

        • Yes
        • No

          We will only review a service complaint if there are still unresolved service issues after CRA Service Feedback has finished its review, or you are not satisfied with how it addressed your service issue, unless it is causing undue hardship.

          If you want to follow up on your complaint already submitted to CRA Service Feedback please call the CRA employee reviewing your complaint, or contact the CRA at 1-800-959-8281. Contact centre agents will be able to follow up on your existing complaint.

          Will waiting for CRA to finish its review:

          • limit you from having the basic necessities of life?
          • limit your business from operating?
          • Yes
          • No
      • No

        You should submit your complaint to CRA Service Feedback so it can try to resolve it.

        We will only review a service complaint if there are still unresolved service issues after CRA Service Feedback has finished its review, or you are not satisfied with how it addressed your service issue, unless it is causing undue hardship.

        Will waiting for CRA to finish its review:

        • limit you from having the basic necessities of life?
        • limit your business from operating?
        • Yes
        • No
    • No
  • Service Canada
  • Other government departments and agencies

Do you have questions or need help?

If you need help, please contact us.

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