How to submit your complaint

Is your complaint about the service you received from the CRA?

• Yes

  Have you tried to resolve your complaint with a CRA employee or their supervisor?

  • Yes

    Have you sent your complaint to CRA Service Feedback?

    • Yes

      Has CRA Service Feedback finished its review?

      • Yes
      • No

        We will not examine a service complaint until CRA Service Feedback has finished its review, unless your situation is compelling.

        We generally consider situations compelling if, waiting for CRA Service Feedback to finish its review will:

        • limit you from having the basic necessities of life
        • limit your business from operating
        • significantly impact your mental health and/or reputation

        Is your situation compelling?

        • Yes
        • No
    • No

      We will not examine a service complaint until CRA Service Feedback has finished its review, unless your situation is compelling.

      We generally consider situations compelling if, waiting for CRA Service Feedback to finish its review will:

      • limit you from having the basic necessities of life
      • limit your business from operating
      • significantly impact your mental health and/or reputation

      Is your situation compelling?

      • Yes
      • No
  • No

    We will not examine a service complaint until CRA Service Feedback has finished its review. Please give CRA the opportunity to resolve the issue first, unless your situation is compelling.

    We generally consider situations compelling if, waiting for CRA Service Feedback to finish its review will:

    • limit you from having the basic necessities of life
    • limit your business from operating
    • significantly impact your mental health and/or reputation

    Is your situation compelling?

    • Yes
    • No
• No