How to submit your complaint
If you are not satisfied with the quality of the service you received from the Canada Revenue Agency (CRA), there are steps you can follow to resolve your complaint. Answer the questions below so we can direct you on how to address your issue(s).
We only review complaints about the quality of service you received from the CRA.
Contact the Office for Client Satisfaction if you have a complaint about Service Canada.
We only review complaints about the quality of service you received from the CRA.
If you need general assistance by telephone about another government department or agency, please contact 1 800 O-Canada (1-800-622-6232).
Call the telephone number in the letter you received from the CRA, or contact them directly
Depending on your situation, it may save you time to call the CRA first. You can call the phone number provided in your correspondence, or discuss your concerns with the employee you have been dealing with or ask to talk to their supervisor.
If you don’t have a contact number, you can look up the contact number for the applicable program or service at contact the CRA.
When submitting your complaint to us, clearly describe how waiting for CRA's Service Feedback Program to address your complaint will cause you undue hardship. If the information is not clearly described, we may not consider it urgent.
If there are any unresolved service issues after CRA's Service Feedback Program has finished its review, or you are not satisfied with how the CRA addressed your service issue, submit a complaint with us.
Please wait for CRA's Service Feedback Program to respond to your complaint before submitting a complaint to us.
To find out when the CRA aims to address your complaint go to check CRA processing times.
We can review a service complaint if there are still unresolved service issues after CRA's Service Feedback Program has finished its review, or you are not satisfied with how it addressed your service issue.
If you want to follow up on your complaint already submitted to CRA's Service Feedback Program, please call the CRA employee reviewing your complaint, or contact the CRA at 1-800-959-8281. Contact centre agents will be able to follow up on your existing complaint.
You should submit your complaint to CRA's Service Feedback Program so it can try to resolve it.
We can review a service complaint if there are still unresolved service issues after CRA's Service Feedback Program has finished its review, or you are not satisfied with how it addressed your service issue.
If there are any unresolved service issues after CRA's Service Feedback Program has finished its review, or you are not satisfied with how the CRA addressed your service issue, fill out a complaint form below to submit a complaint with us.
For security reasons, there is 60 minute time limit.
Other ways to submit your complaint
For best results, download and open these forms in Adobe Reader.
Step 1: Download one of the preferred forms below.
Step 2: Once your form is complete, you can mail it or fax it to 1-866-586-3855 or 418-566-0321 (outside Canada and the United States).
We also provide our forms and publications in alternate formats (digital audio, electronic text, braille, and large print) to allow persons with disabilities to access the information they need.
If you require the form in an alternate format, please contact us.
Privacy Notice
Personal information is collected under the authority delegated to the Ombudsperson under Order in Council P.C. 2020-0703 and is used to assess and process complaints. Information will be shared with the Canada Revenue Agency for the purposes of resolving complaints under existing information-sharing agreements and may also be used for follow-up and evaluation purposes.
Personal information is protected under the Privacy Act, and individuals have the right to access their personal information, request correction, or file a complaint to the Privacy Commissioner of Canada regarding the handling of the individual's personal information. Refer to the Taxpayers’ Ombudsperson's Personal Information Bank CRA PPU 222 on Info Source at canada.ca/cra-info-source.
If there are any unresolved service issues after CRA's Service Feedback Program has finished its review, or you are not satisfied with how the CRA addressed your service issue, fill out a complaint form below to submit a complaint with us.
For best results, download and open these forms in Adobe Reader.
Step 1: Download one of the preferred forms below.
Step 2: Once your form is complete, you can mail it or fax it to 1-866-586-3855 or 418-566-0321 (outside Canada and the United States).
We also provide our forms and publications in alternate formats (digital audio, electronic text, braille, and large print) to allow persons with disabilities to access the information they need.
If you require the form in an alternate format, please contact us.
Do you have questions or need help?
If you need help, please contact us.