Identifying Systemic Issues

The Taxpayers' Ombudsperson is mandated to identify and review systemic issues and emerging trends related to the Canada Revenue Agency's (CRA) service to, and treatment of, taxpayers.

Examples of service issues include:

• undue delays
  • see service standards for the CRA’s processing times
• information that is incomplete, inaccurate, or unclear
• availability and access to services and information
• an action or inaction that impacted the service you received
• fairness in procedures
• employee behaviour
• lost, misplaced, or damaged documents, or documents not taken into consideration
• issues authorizing your representative

Do you know of a systemic service or fairness issue?

The Taxpayers' Ombudsperson invites you to help identify systemic issues by submitting your comments. Visit our Submit Comments page for more information.

What is a systemic service issue?

It is a service issue that can have a negative impact on many or a part of the population. If not addressed, this issue could continue to negatively impact taxpayers.