Influencing change

Since its creation, the Office of the Taxpayers’ Ombudsperson (OTO) has been submitting systemic examination reports to the Minister of National Revenue (Minister) on issues found in the Canada Revenue Agency’s (CRA) service affecting a large number of taxpayers or a segment of the population. These reports include recommendations to the Minister for changes to be made by the CRA to address the issues examined and improve its service to taxpayers.  Once submitted to the Minister, the OTO publishes the report on its website no sooner than sixty (60) days after.^{Footnote 1}

The OTO has been requesting follow-up information from the CRA on its actions in response to the recommendations made in systemic examination reports.

The following is a breakdown of the Taxpayers’ Ombudsperson’s systemic examination reports, the recommendations, the actions taken by the CRA, and the OTO’s analysis of those actions: 

*Mobile users: Please scroll left-right to view the full chart below.

Select [view report] under each Systemic Examination Report title to view the report. Click on the number under the "Ombudsperson's recommendations" column to view the recommendations specific to that report. Select "update" under "Actions taken by the CRA" to see the update provided by the CRA. Select “[See OTO’s News Release]” under “Recommendations accepted by Minister of National Revenue” to see information on the one recommendation not accepted.

The OTO will follow up on actions taken by the CRA in response to future recommendations made by the Taxpayers’ Ombudsperson.

The Taxpayers' Ombudsperson also achieves results for Canadians by examining and resolving individual taxpayer complaints. For more information, see the Digest of Taxpayer Service Rights.